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For Companies At a Glance
- Tasks: Be the first point of contact, managing hires and building customer relationships.
- Company: GAP Group is a leading equipment hire company with 10 divisions across the UK.
- Benefits: Enjoy competitive salary, up to 25 days leave, profit share, and wellness programs.
- Why this job: Join a fast-paced team where you can grow and make an impact in the industry.
- Qualifications: Experience in high-volume hire roles and excellent customer service skills are essential.
- Other info: GAP promotes internal growth and offers extensive training opportunities.
The predicted salary is between 28800 - 43200 £ per year.
Please ensure you complete an application directly via the GAP Group Website. Our team is the best in the industry – is it time for you to join us? The Role: Our nationwide Plant and Tool division hires a range of equipment including diggers, dumpers and small hand tools to companies within the construction, utilities and infrastructure sectors. As the first point of contact at our depots, Hire & Sales Coordinators (HSC) play a pivotal role in driving our business' success, by building strong customer relationships, understanding their hire needs and ensuring we can meet them. This is a challenging, fast paced and rewarding role that provides a fantastic platform to grow and progress within GAP Group. A typical day for the HSC will include: Processing all hire desk administration including customer and supplier queries Managing approx. 40-50 incoming and outgoing hires per day Ensuring sufficient stock levels to meet customer demand and maximise sales opportunities Load checking vehicles and working effectively with the depot team of drivers and fitters Resolving customer complaints and supplier issues efficientlySuccessful applicants should demonstrate the following: Previous experience of working within a high-volume hire desk role is essential Excellent customer service skills with a focus on increasing sales Effective communicator with strong organisational skills and attention to detail Proficient IT skills with working knowledge of MS Office including Outlook and Excel Strong team player with the ability to work to own initiative Although a plant & tool hire background would be great, as long as you have a proven passion for customer service and the drive to learn we can help with the rest.About GAP Group GAP Hire Solutions has 10 divisions offering the hire of equipment throughout the UK. We're looking to recruit the best talent the industry has to offer to help us grow even further. As a GAP employee, you'll enjoy loads of benefits such as profit share, loyalty holidays, a staff social fund. Our in-house Learning & Development Team are dedicated to giving you the skills you need to be your best and as a company we are always keen to promote internally. Benefits include: Competitive salary and bonus scheme Up to 25 days annual leave plus bank holidays The option to buy up to 5 days additional leave Contributory Pension Scheme Life Assurance Employee Welfare Fund (Company-funded social events) Cycle to Work Scheme Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jab)So what next? If you fit the profile and are up for the challenge, we would love to hear from you! To apply all you need to do is upload your CV and complete our short application form and we'll take it from there. GAP GROUP IS AN EQUAL OPPORTUNITIES EMPLOYER
Hire & Sales Controller - Liverpool employer: GAP Group Ltd.
Contact Detail:
GAP Group Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire & Sales Controller - Liverpool
✨Tip Number 1
Familiarize yourself with the plant and tool hire industry. Understanding the equipment and services offered by GAP Group will help you engage more effectively with customers and demonstrate your passion for the role.
✨Tip Number 2
Highlight your customer service experience during the interview. Be prepared to share specific examples of how you've successfully resolved customer complaints or increased sales in previous roles.
✨Tip Number 3
Showcase your organizational skills by discussing how you manage multiple tasks efficiently. Mention any tools or methods you use to stay organized, especially in a fast-paced environment.
✨Tip Number 4
Demonstrate your teamwork abilities by sharing experiences where you collaborated with others to achieve a common goal. Emphasize your willingness to support your colleagues and contribute to a positive work environment.
We think you need these skills to ace Hire & Sales Controller - Liverpool
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Hire & Sales Controller. Highlight your relevant experience in high-volume hire desk roles and customer service in your application.
Tailor Your CV: Customize your CV to reflect the skills and experiences that align with the job description. Emphasize your proficiency in MS Office, communication skills, and any relevant experience in the construction or utilities sectors.
Craft a Strong Application Form: When filling out the application form, be concise but thorough. Use specific examples from your past work to demonstrate how you meet the qualifications listed in the job description.
Follow Up: After submitting your application, consider following up with the company to express your continued interest in the position. This can help keep your application top of mind for the hiring team.
How to prepare for a job interview at GAP Group Ltd.
✨Showcase Your Customer Service Skills
Since the role emphasizes excellent customer service, be prepared to share specific examples of how you've successfully handled customer interactions in the past. Highlight your ability to resolve complaints and build strong relationships.
✨Demonstrate Your Organizational Skills
With the responsibility of managing 40-50 hires daily, it's crucial to showcase your organizational skills. Discuss any tools or methods you use to stay organized and ensure efficient processing of hire desk administration.
✨Familiarize Yourself with the Industry
While a background in plant and tool hire is beneficial, showing a genuine interest in the industry can set you apart. Research GAP Group and the equipment they offer, and be ready to discuss how you can contribute to their success.
✨Prepare for Teamwork Scenarios
As a strong team player is essential for this role, think of examples where you've successfully collaborated with others. Be ready to discuss how you work effectively with drivers and fitters to meet customer demands.
