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For Companies At a Glance
- Tasks: Manage customer queries and hire desk administration in a fast-paced environment.
- Company: Join GAP Group, a leading equipment hire company with a supportive culture.
- Benefits: Enjoy competitive salary, bonus scheme, and up to 25 days annual leave.
- Why this job: Be the first point of contact and make a real impact on customer satisfaction.
- Qualifications: Experience in high-volume customer service roles and strong communication skills.
- Other info: Great opportunities for career growth and internal promotions.
The predicted salary is between 30000 - 42000 £ per year.
Job Details
Number of positions to be provided: 1
Contract hours: 42.50
About the role
As the first point of contact at our depots, Hire & Sales Coordinators (HSC) play a pivotal role in driving our business\’ success, by building strong customer relationships, understanding their hire needs and ensuring we can meet them. This is a challenging, fast paced and rewarding role that provides a fantastic platform to grow and progress within GAP Group.
The Role
Our nationwide Non-Mechanical Division offers the latest, industry-leading Non-Mechanical Plant equipment including pedestrian / crowd control barriers, temporary security fencing, trench boxes, bogmats, magnetic rail barriers, road plates and more.
A typical day for the Non-Mechanical HSC will include:
- Processing all hire desk administration including customer and supplier queries
- Managing approx. 30-40 incoming and outgoing hires per day
- Ensuring sufficient stock levels to meet customer demand and maximise sales opportunities
- Load checking vehicles and working effectively with the depot team of drivers and fitters
- Resolving customer complaints and supplier issues efficiently
About You
Successful applicants should demonstrate the following:
- Previous experience of working within a high-volume hire desk role is essential
- Excellent customer service skills with a focus on increasing sales
- Effective communicator with strong organisational skills and attention to detail
- Proficient IT skills with working knowledge of MS Office including Outlook and Excel
- Strong team player with the ability to work to own initiative
- Although a plant & tool hire background would be great, as long as you have a proven passion for customer service and the drive to learn we can help with the rest.
About Us
GAP Hire Solutions has 10 divisions offering the hire of equipment throughout the UK. We\’re looking to recruit the best talent the industry has to offer to help us grow even further. As a GAP employee, you\’ll enjoy loads of benefits such as profit share, loyalty holidays, a staff social fund. Our in-house Learning & Development Team are dedicated to giving you the skills you need to be your best and as a company we are always keen to promote internally.
Benefits
- Competitive salary and bonus scheme
- Up to 25 days annual leave plus bank holidays
- The option to buy up to 5 days additional leave
- Contributory Pension Scheme
- Life Assurance
- Employee Welfare Fund (Company-funded social events)
- Cycle to Work Scheme
- Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jab, Eye Tests)
So what next? If you fit the profile and are up for the challenge, we would love to hear from you! To apply all you need to do is upload your CV and complete our short application form and we\’ll take it from there.
GAP GROUP IS AN EQUAL OPPORTUNITIES EMPLOYER
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Hire and Sales Coordinator employer: GAP Group Ltd.
Contact Detail:
GAP Group Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire and Sales Coordinator
✨Tip Number 1
Get to know the company inside out! Research GAP Group, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for their mission.
✨Tip Number 2
Practice your customer service skills! Since this role is all about building relationships, think of examples from your past experiences where you’ve gone above and beyond for a customer. Be ready to share these stories during your interview.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips and maybe even put in a good word for you. Plus, it shows you’re genuinely interested in being part of the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the GAP Group family. So, get that CV uploaded and let’s get started!
We think you need these skills to ace Hire and Sales Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant hire desk roles to show us you’re the perfect fit!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about this role. Share specific examples of how you've excelled in similar positions and how you can contribute to our team’s success.
Showcase Your Communication Skills: Since effective communication is key for this role, ensure your application is clear and concise. Use proper grammar and structure to demonstrate your attention to detail and organisational skills.
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at GAP Group Ltd.
✨Know Your Stuff
Before the interview, make sure you understand the role of a Hire and Sales Coordinator inside out. Familiarise yourself with the types of equipment the company hires out and the sectors they serve. This will show your genuine interest and help you answer questions more confidently.
✨Showcase Your Customer Service Skills
Since this role is all about building strong customer relationships, be ready to share specific examples from your past experiences where you’ve excelled in customer service. Highlight how you resolved issues or improved customer satisfaction, as this will resonate well with the interviewers.
✨Demonstrate Team Spirit
The job requires effective collaboration with drivers and fitters, so be prepared to discuss how you work within a team. Share instances where you’ve contributed to team success or helped resolve conflicts, showcasing your ability to be a strong team player.
✨Be Ready for Fast-Paced Scenarios
Given the high-volume nature of the role, think of examples that demonstrate your ability to thrive in a fast-paced environment. Discuss how you manage multiple tasks efficiently and maintain attention to detail, which is crucial for processing hire desk administration.