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For Companies At a Glance
- Tasks: Lead the IT Service Desk, ensuring top-notch support and service for the business.
- Company: Join a dynamic team at GAP Group in Glasgow, fostering innovation and collaboration.
- Benefits: Enjoy competitive salary, bonus scheme, generous leave, and health & wellness perks.
- Why this job: Make a real impact by leading a team and enhancing IT services.
- Qualifications: Experience in IT leadership, Microsoft technologies, and strong communication skills required.
- Other info: Great opportunities for career growth and a supportive work environment.
The predicted salary is between 36000 - 60000 £ per year.
The Role:
You can get further details about the nature of this opening, and what is expected from applicants, by reading the below.
Based in our Glasgow Head Office an excellent opportunity has arisen in our IT Department for a Support Technical Lead. The Support Technical Lead will manage the IT Service Desk ensuring the highest level of IT support and service is provided at all times to the business. You will be responsible for assigning and managing tasks to the service desk team through our ticketing system ensuring that high standards are maintained. You will play a key role in staff recruitment and development including appraisals, reviews and monitoring. A key aspect of this role is the ability to communicate effectively and ensure the profile of the service desk function is maintained to a high standard. The ability to interact with the business in line with agreed SLA\’s and providing reports and statistics to the business highlighting the performance of IT.
Technical Skills:
Microsoft technologies including Exchange, Network Infrastructure, Cisco UCM, Firewall technology
Experience of supporting an ERP system would be beneficial
VMware virtualization and storage experience beneficial
Experience of a support ticket system for managing service requests
Good procurement asset management skills to ensure security of IT Assets
Personal Qualities:
Educated to HNC / Degree equivalent in computer related subject preferred
Significant experience of leading and developing teams within an in-house IT environment
Demonstrable experience working with the aforementioned technologies
Strong customer resolution focus and business strategy awareness
Ability to identify business needs and translate these into technical requirements
Maintain up to date knowledge of IT developments and technologies
In-depth knowledge of IT best practice including current legislation
Effective communicator with the ability strong stakeholder management skills
Excellent organisational skills and experience working on IT projects preferable
Good team-player with a flexible approach to working hours
Driving Licence preferred
Benefits:
Competitive salary and bonus scheme
Up to 25 days annual leave plus bank holidays
The option to buy up to 5 days additional leave
Contributory Pension Scheme
Life Assurance
Employee Welfare Fund (Company-funded social events)
Cycle to Work Scheme
Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jab)
So what next?
If you think you fit the profile we would love to hear from you.
All you have to do is send us a copy of your CV highlighting your current package and salary expectations and we can take it from there.
Email us:
GAP GROUP is an equal opportunities employer
Support Technical Lead employer: GAP Group Ltd
Contact Detail:
GAP Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Technical Lead
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend meetups, and engage on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that Support Technical Lead role.
✨Tip Number 2
Prepare for those interviews by practising common questions related to IT support and team management. We recommend doing mock interviews with friends or using online resources to get comfortable discussing your experience with Microsoft technologies and service desk management.
✨Tip Number 3
Showcase your skills! Create a portfolio or a presentation that highlights your achievements in previous roles, especially around team leadership and technical support. We want to see how you’ve made an impact in past positions, so don’t hold back!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. We’re excited to hear from candidates who are passionate about IT support and ready to lead a team to success.
We think you need these skills to ace Support Technical Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Support Technical Lead role. Highlight your experience with Microsoft technologies, service desk management, and team leadership. We want to see how your skills match what we're looking for!
Showcase Your Communication Skills: Since effective communication is key in this role, don’t forget to showcase your ability to interact with stakeholders. Use examples from your past experiences where you’ve successfully managed relationships or resolved issues.
Highlight Relevant Experience: Be sure to include any experience you have with ticketing systems, ERP support, or IT project management. We’re keen on seeing how your background aligns with our needs, so make it clear!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at GAP Group Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft technologies, especially Exchange and network infrastructure. Be ready to discuss your experience with Cisco UCM and firewall technology, as well as any ERP systems you've supported. This will show that you're not just familiar with the tech but can also lead a team effectively.
✨Showcase Your Leadership Skills
Prepare examples of how you've led and developed teams in previous roles. Think about specific situations where you managed tasks or improved team performance. Highlighting your experience with appraisals and reviews will demonstrate your capability to manage the service desk team effectively.
✨Communicate Like a Pro
Since effective communication is key for this role, practice articulating your thoughts clearly. Be prepared to discuss how you've interacted with stakeholders and maintained high standards in service delivery. Use examples that showcase your ability to translate business needs into technical requirements.
✨Be Ready with Data
Familiarise yourself with reporting and statistics related to IT performance. Bring along examples of reports you've created in the past, and be ready to discuss how you used data to improve service levels. This will highlight your analytical skills and your focus on continuous improvement.
