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For Companies At a Glance
- Tasks: Manage hire requests, coordinate logistics, and resolve customer queries in a busy depot.
- Company: Join GAP, the UK's leading equipment hire provider with a supportive culture.
- Benefits: Enjoy generous holidays, health support, and real career growth opportunities.
- Why this job: Be the first point of contact for customers and make a real impact.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Dynamic environment with a focus on training and development from day one.
The predicted salary is between 28800 - 43200 ÂŁ per year.
About the role
Are you ready to bring your energy, drive, and customer-first mindset to a fast-paced, high-impact role? We’re looking for an enthusiastic Hire & Sales Coordinator to join our dynamic Plant & Tool division. If you thrive on building relationships, love solving problems, and enjoy the buzz of a busy depot environment, this is your opportunity to shine. As the first point of contact for our customers, you'll play a vital role in delivering exceptional service and driving our success. From managing hire requests to coordinating logistics and resolving queries, you'll be the go-to expert who keeps everything running smoothly. It’s a challenging, rewarding role that offers real career progression in a business that’s growing fast. If you’re passionate about customer service, thrive under pressure, and want to be part of a supportive, ambitious team—this could be the opportunity you’ve been waiting for.
About You
What You’ll Be Doing:
- Managing incoming and outgoing hires per day across a wide range of plant and tool equipment
- Processing hire desk administration and handling customer and supplier queries with speed and accuracy
- Ensuring stock levels meet demand and identifying opportunities to maximise sales
- Coordinating with drivers and fitters to ensure timely deliveries and collections
- Resolving customer complaints and supplier issues with professionalism and efficiency
What You’ll Bring:
- Ideally proven experience in a high-volume hire desk or similar fast-paced environment
- Excellent customer service skills with a commercial edge and a drive to increase sales
- Strong communication and organisational skills with great attention to detail
- Confident IT skills, including Outlook and Excel
- A team player who can also work independently and use their initiative
- Experience in the plant & tool hire industry is a bonus—but if you’ve got the passion and willingness to learn, we’ll support you every step of the way
About Us
You’ll be joining an industry leader that’s growing and genuinely committed to your success. At GAP, we’re proud to be the UK’s leading equipment hire provider—supporting projects big and small across construction, infrastructure, events, and more. With nearly 200 locations nationwide and a wide range of specialist divisions, we offer exciting opportunities in everything from Plant and Tools to Lifting, Survey, Environmental, and Event Services. As a family‑run business with over 50 years of experience, we believe in doing things the right way. That means:
- More investment in our equipment than anyone else in the industry, so you work with the best tools in the game
- Remaining fully independent, which lets us make agile, long‑term decisions that support your success
- Offering real career growth, training, and development from day one
- Support that values you – from generous holidays to Life Assurance and Health & Wellness Support
Whether you’re hands‑on or customer‑focused, there’s a place for you at GAP where your work makes a difference. If you’re up for the challenge and want to feel valued at work, then we’d love to hear from you! Ready to get started? Upload your CV and complete our short application—we’ll take it from there.
We’re proud to be an Equal Opportunities employer and embrace the unique contributions each individual brings—regardless of gender, age, disability, race, sexual orientation, religion, or background.
Hire and Sales Coordinator in Telford employer: GAP Group Limited
Contact Detail:
GAP Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire and Sales Coordinator in Telford
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the role. Plus, it could give you an edge if they put in a good word for you!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and problem-solving. Think of examples from your past experiences that highlight your skills and how you can contribute to the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our dynamic team at GAP.
We think you need these skills to ace Hire and Sales Coordinator in Telford
Some tips for your application 🫡
Show Your Enthusiasm: Let your passion for customer service shine through in your application. We want to see that energy and drive you bring to the table, so don’t hold back on expressing why you’re excited about this role!
Tailor Your CV: Make sure your CV highlights relevant experience, especially in high-volume environments. We love seeing how your skills align with what we’re looking for, so customise it to fit the Hire & Sales Coordinator position.
Be Clear and Concise: When filling out your application, keep your language straightforward and to the point. We appreciate clarity, so make it easy for us to see your qualifications and how you can contribute to our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at GAP Group Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Hire & Sales Coordinator role. Familiarise yourself with the key responsibilities like managing hire requests and resolving customer queries. This will help you demonstrate your enthusiasm and show that you're ready to hit the ground running.
✨Show Off Your Customer Service Skills
Since this role is all about delivering exceptional service, be prepared to share examples of how you've handled customer interactions in the past. Think of specific situations where you resolved complaints or went above and beyond for a customer—this will highlight your customer-first mindset.
✨Demonstrate Your Problem-Solving Ability
In a fast-paced environment, being able to think on your feet is crucial. Prepare to discuss times when you've successfully solved problems or coordinated logistics under pressure. This will showcase your ability to thrive in a busy depot environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
