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For Companies At a Glance
- Tasks: Be the first point of contact, managing customer relationships and hire needs.
- Company: Join GAP Group, a leading hire solutions provider with a supportive culture.
- Benefits: Enjoy competitive salary, bonus scheme, and up to 25 days annual leave.
- Why this job: Fast-paced role with opportunities for growth and development in a dynamic environment.
- Qualifications: Customer service experience is a plus; passion for learning is essential.
- Other info: Internal promotions encouraged, with a focus on employee well-being and social events.
The predicted salary is between 28800 - 43200 £ per year.
Our team is the best in the industry – is it time for you to join us?
The Role
Our Lifting Services Division provides a range of specialist lifting equipment and bespoke installations hire and sales functions for a variety of customers, from small independent to large National accounts. As the first point of contact at our depots, the Hire & Sales Coordinator (HSC) plays a pivotal role in driving our business' success by building strong customer relationships, understanding their hire needs and ensuring we can meet them. This is a challenging, fast-paced and rewarding role that provides a fantastic platform to grow and progress within GAP Group.
A typical day for the depot HSC will include:
- Processing all hire desk administration including customer and supplier queries
- Managing a variety of small and national account orders in a fast-paced environment
- Ensuring sufficient stock levels to meet customer demand and maximise sales opportunities
- Interacting with sales and workshop teams to deliver bespoke lifting solutions to our customers
- Resolving customer complaints and supplier issues efficiently
About You
Successful applicants should demonstrate the following:
- Previous experience working within a high-volume customer service role would be desirable; however, full training will be provided
- Excellent customer service skills
- Effective communicator with strong organisational skills and attention to detail
- Proficient IT skills with working knowledge of MS Office including Outlook and Excel
- Strong team player with the ability to work on own initiative
Although a hire-desk background would be great, as long as you have a proven passion for customer service and the drive to learn, we can help with the rest.
About Us
GAP Hire Solutions now has 10 divisions offering the hire of equipment throughout the UK. We're looking to recruit the best talent the industry has to offer to help us grow even further. As a GAP employee, you'll enjoy loads of benefits such as profit share, loyalty holidays, and a staff social fund. Our in-house Learning & Development Team are dedicated to giving you the skills you need to be your best and as a company we are always keen to promote internally.
Benefits include:
- Competitive salary and bonus scheme
- Employer Contributory Pension Scheme
- Life Assurance
- Up to 25 days annual leave plus public holidays
- The option to buy up to 5 days additional leave
- Employee Welfare Fund (company funded social events)
- Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jabs)
So what next? If you think you fit the profile we would love to hear from you! To apply, all you need to do is upload your CV and complete our short application form and we'll take it from there.
GAP GROUP IS AN EQUAL OPPORTUNITIES EMPLOYER
Hire & Sales Coordinator in Norwich employer: GAP Group Limited
Contact Detail:
GAP Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire & Sales Coordinator in Norwich
✨Tip Number 1
Get to know the company! Research GAP Group and understand their values, services, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Hire & Sales Coordinator role. Personal connections can make a huge difference!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and sales coordination. Think of examples from your past experiences that highlight your skills and how you can contribute to the team at GAP Group.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Hire & Sales Coordinator in Norwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Hire & Sales Coordinator role. Highlight any customer service experience and your ability to manage multiple tasks in a fast-paced environment.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about customer service and how you can contribute to our team. Be genuine and let your personality shine through!
Showcase Your IT Skills: Since proficiency in MS Office is key, mention any relevant experience you have with Outlook and Excel. If you’ve used these tools to improve efficiency or solve problems, share those examples!
Apply Through Our Website: We encourage you to apply directly through our website. It’s super easy! Just upload your CV and fill out the short application form, and we’ll take it from there. We can’t wait to hear from you!
How to prepare for a job interview at GAP Group Limited
✨Know the Company Inside Out
Before your interview, take some time to research GAP Group and its Lifting Services Division. Understand their products, services, and customer base. This will not only show your enthusiasm but also help you tailor your answers to demonstrate how you can contribute to their success.
✨Showcase Your Customer Service Skills
As a Hire & Sales Coordinator, excellent customer service is key. Prepare examples from your past experiences where you've successfully resolved customer issues or built strong relationships. This will highlight your ability to thrive in a fast-paced environment and meet customer needs effectively.
✨Demonstrate Your Organisational Skills
In this role, you'll be managing various orders and queries simultaneously. Be ready to discuss how you prioritise tasks and stay organised under pressure. You might even want to share specific tools or methods you use to keep everything on track.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
