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- Tasks: Manage customer enquiries and oversee equipment testing and certification.
- Company: GAP Lifting Hire & Sales, a leader in lifting equipment solutions.
- Benefits: Competitive salary, bonus scheme, up to 25 days leave, and wellness support.
- Why this job: Join a dynamic team and make a real impact in the lifting industry.
- Qualifications: Experience in customer service and admin roles; training provided.
- Other info: Great career growth opportunities and a supportive work environment.
The predicted salary is between 30000 - 42000 £ per year.
GAP Lifting Hire & Sales offers one of the largest ranges of lifting equipment and accessories in the industry. GAP Lifting's TIC team are responsible for managing and scheduling the Test, Inspection and Certification (TIC) of lifting and working at height equipment.
About the role
- Liaising with customers, suppliers and GAP colleagues to ensure enquiries are evaluated and prepared in line with the customer requirements.
- Assessing, quoting and overseeing installation, load testing and technically complex jobs.
- Ensuring engineers have the necessary equipment, support and information to complete the works on schedule, on budget and in accordance with the job specification.
- Handling telephone and email enquiries, providing accurate information on the services offered by TIC.
- Preparing and submitting the necessary RAMS, permits and paperwork in advance of the job ensuring that works can commence as scheduled.
About You
- Proven experience within an administrative or customer service related role.
- Experience in scheduling works, managing team diaries and dealing with customer queries would be highly beneficial; however, full training will be provided.
- Excellent customer service skills both over the phone and via email.
- Ability to work effectively within a fast-paced environment whilst managing conflicting priorities.
- Proficient in Microsoft Office including Excel and Word.
- Candidates with experience of working in the hire industry would be preferred although this is not essential as full training will be provided.
About Us
GAP Hire Solutions now has 10 divisions offering the hire of equipment throughout the UK. We are looking to recruit the best talent the industry has to offer to help us grow even further. As a GAP employee, you will enjoy loads of benefits such as profit share, loyalty holidays and a staff social fund. Our in-house Learning & Development Team are dedicated to giving you the skills you need to be your best and as a company we are always keen to promote internally.
Benefits include:
- Competitive salary and bonus scheme
- Up to 25 days annual leave plus bank holidays
- The option to buy up to 5 days additional leave
- Contributory Pension Scheme
- Life Assurance
- Employee Welfare Fund (Company-funded social events)
- Cycle to Work Scheme
- Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jab)
If you think you fit the profile we would love to hear from you. To apply, all you need to do is upload your CV and complete our short application form.
Services Controller in Leeds employer: GAP Group Limited
Contact Detail:
GAP Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Services Controller in Leeds
✨Tip Number 1
Get to know the company! Research GAP Lifting Hire & Sales and understand their services. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your communication skills. Since the role involves liaising with customers and colleagues, being clear and confident in your phone and email interactions is key. Role-play with a friend if you can!
✨Tip Number 3
Be ready to showcase your organisational skills. Think of examples where you've managed schedules or handled multiple tasks at once. This will demonstrate your ability to thrive in a fast-paced environment.
✨Tip Number 4
Apply through our website! It’s the easiest way for us to see your application and get you into the process. Plus, it shows you're keen on joining the team directly.
We think you need these skills to ace Services Controller in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any relevant customer service or administrative roles you've had, as well as your proficiency in Microsoft Office. We want to see how you fit into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're interested in the Services Controller role and how your background makes you a great fit. Keep it friendly and professional – we love a personal touch!
Show Off Your Communication Skills: Since this role involves liaising with customers and colleagues, make sure your application showcases your communication skills. Whether it's through your CV or cover letter, let us know how you handle enquiries and provide excellent service.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s quick and easy – just upload your CV and fill out the short application form. We can’t wait to hear from you!
How to prepare for a job interview at GAP Group Limited
✨Know the Company Inside Out
Before your interview, take some time to research GAP Lifting Hire & Sales. Understand their services, especially the Test, Inspection and Certification (TIC) team. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Prepare for Customer Scenarios
Since the role involves liaising with customers and handling enquiries, think of examples from your past experiences where you provided excellent customer service. Be ready to discuss how you managed conflicting priorities or resolved issues effectively.
✨Brush Up on Your Microsoft Office Skills
As proficiency in Microsoft Office is essential, especially Excel and Word, make sure you're comfortable using these tools. You might be asked about your experience with them, so consider preparing a few examples of how you've used these applications in previous roles.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what a typical day looks like for a TIC Controller. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.
