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For Companies At a Glance
- Tasks: Manage hire desk operations and build strong customer relationships in a fast-paced environment.
- Company: Join GAP Group, a leading equipment hire company with a focus on growth and teamwork.
- Benefits: Enjoy competitive salary, bonus scheme, generous leave, and wellness resources.
- Why this job: Kickstart your career in a dynamic role with opportunities for personal and professional growth.
- Qualifications: Customer service experience and strong organisational skills are essential.
- Other info: Be part of a supportive team with a commitment to internal promotions.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Join to apply for the Hire & Sales Coordinator – Swansea role at GAP Group Limited.
Our nationwide Plant and Tool division hires a range of equipment including diggers, dumpers and small hand tools to companies within the construction, utilities and infrastructure sectors. As the first point of contact at our depots, Hire & Sales Coordinators (HSC) play a pivotal role in driving our business\’ success by building strong customer relationships, understanding hire needs and ensuring we can meet them. This is a fast-paced, rewarding role with opportunities for growth within GAP Group.
The role requires handling hire desk administration, managing hires, maintaining stock levels, coordinating with the depot team, and resolving customer and supplier issues efficiently.
Responsibilities
- Process all hire desk administration including customer and supplier queries
- Manage approximately 40–50 incoming and outgoing hires per day
- Ensure sufficient stock levels to meet customer demand and maximise sales opportunities
- Load check vehicles and work effectively with the depot team of drivers and fitters
- Resolve customer complaints and supplier issues efficiently
About You
Successful applicants should demonstrate the following:
- Previous experience in a high-volume hire desk role
- Excellent customer service skills with a focus on increasing sales
- Effective communication, strong organisational skills and attention to detail
- Proficient IT skills with working knowledge of MS Office including Outlook and Excel
- Strong team player with the ability to work on own initiative
- Plant & tool hire background is beneficial, but a passion for customer service and the drive to learn are key
About GAP Group
GAP Hire Solutions has 10 divisions offering hire of equipment throughout the UK. We offer benefits such as profit share, loyalty holidays, a staff social fund, and in-house Learning & Development. We are committed to promoting internally where possible.
Benefits
- Competitive salary and bonus scheme
- Up to 25 days annual leave plus bank holidays, with option to buy up to 5 additional days
- Contributory Pension Scheme
- Life Assurance
- Employee Welfare Fund (company-funded social events)
- Cycle to Work Scheme
- Health & Wellness resources
How to Apply
If you fit the profile and are ready for the challenge, upload your CV and complete our short application form and we’ll take it from there. GAP Group is an equal opportunities employer.
Seniority level: Entry level
Employment type: Full-time
Job function: Sales and Business Development
Industries: Construction
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Hire & Sales Coordinator - Swansea employer: GAP Group Limited
Contact Detail:
GAP Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire & Sales Coordinator - Swansea
✨Tip Number 1
Get to know the company! Research GAP Group and understand their values, services, and what makes them tick. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Hire & Sales Coordinator role. Personal connections can make a huge difference!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and sales. Think about specific examples from your past experiences that demonstrate your skills and how you can contribute to the team at GAP Group.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Hire & Sales Coordinator - Swansea
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Hire & Sales Coordinator role. Highlight any relevant experience in high-volume hire desk roles and customer service. We want to see how your skills match what we're looking for!
Showcase Your Communication Skills: Since effective communication is key in this role, use your application to demonstrate your ability to convey information clearly. Whether it's through your CV or cover letter, let us know how you’ve successfully managed customer queries in the past.
Be Detail-Oriented: Attention to detail is crucial for managing hires and stock levels. When filling out your application, double-check for any typos or errors. We appreciate candidates who take the time to present their best selves!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at GAP Group Limited
✨Know Your Stuff
Before the interview, make sure you understand the role of a Hire & Sales Coordinator. Familiarise yourself with GAP Group's services and the types of equipment they hire out. This will help you answer questions confidently and show your genuine interest in the position.
✨Showcase Your Customer Service Skills
Since this role is all about building strong customer relationships, be ready to share examples of how you've provided excellent customer service in the past. Think of specific situations where you resolved issues or went above and beyond for a customer.
✨Demonstrate Your Organisational Skills
With 40-50 hires to manage daily, organisation is key. Prepare to discuss how you prioritise tasks and manage your time effectively. You might even want to bring a simple example of a system or tool you’ve used to stay organised in previous roles.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions. Inquire about the team dynamics, growth opportunities within GAP Group, or how they measure success in the Hire & Sales Coordinator role. This shows you're not just interested in the job, but also in the company culture and future.
