At a Glance
- Tasks: Be the go-to person for customer queries and manage equipment hires daily.
- Company: Join GAP Group, a leading equipment hire company with a focus on growth and development.
- Benefits: Enjoy competitive pay, up to 25 days leave, and wellness perks like a cycle scheme.
- Why this job: This role offers fast-paced challenges and opportunities for personal and professional growth.
- Qualifications: Previous hire desk experience is essential; strong customer service skills are a must.
- Other info: GAP Group promotes from within and values your passion for learning.
The predicted salary is between 24000 - 36000 £ per year.
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The Role:
Our nationwide Plant and Tool division hires a range of equipment including diggers, dumpers and small hand tools to companies within the construction, utilities and infrastructure sectors.
As the first point of contact at our depots, Hire & Sales Coordinators (HSC) play a pivotal role in driving our business\’ success, by building strong customer relationships, understanding their hire needs and ensuring we can meet them. This is a challenging, fast paced and rewarding role that provides a fantastic platform to grow and progress within GAP Group.
A typical day for the HSC will include:
• Processing all hire desk administration including customer and supplier queries
• Managing approx. 40-50 incoming and outgoing hires per day
• Ensuring sufficient stock levels to meet customer demand and maximise sales opportunities
• Load checking vehicles and working effectively with the depot team of drivers and fitters
• Resolving customer complaints and supplier issues efficiently
About the role
The Role
The Role:
Our nationwide Plant and Tool division hires a range of equipment including diggers, dumpers and small hand tools to companies within the construction, utilities and infrastructure sectors.
As the first point of contact at our depots, Hire & Sales Coordinators (HSC) play a pivotal role in driving our business\’ success, by building strong customer relationships, understanding their hire needs and ensuring we can meet them. This is a challenging, fast paced and rewarding role that provides a fantastic platform to grow and progress within GAP Group.
A typical day for the HSC will include:
• Processing all hire desk administration including customer and supplier queries
• Managing approx. 40-50 incoming and outgoing hires per day
• Ensuring sufficient stock levels to meet customer demand and maximise sales opportunities
• Load checking vehicles and working effectively with the depot team of drivers and fitters
• Resolving customer complaints and supplier issues efficiently
About You
Successful applicants should demonstrate the following:
• Previous experience of working within a high-volume hire desk role is essential
• Excellent customer service skills with a focus on increasing sales
• Effective communicator with strong organisational skills and attention to detail
• Proficient IT skills with working knowledge of MS Office including Outlook and Excel
• Strong team player with the ability to work to own initiative
• Although a plant & tool hire background would be great, as long as you have a proven passion for customer service and the drive to learn we can help with the rest.
About Us
About GAP Group
GAP Hire Solutions has 10 divisions offering the hire of equipment throughout the UK. We\’re looking to recruit the best talent the industry has to offer to help us grow even further. As a GAP employee, you\’ll enjoy loads of benefits such as profit share, loyalty holidays, a staff social fund. Our in-house Learning & Development Team are dedicated to giving you the skills you need to be your best and as a company we are always keen to promote internally.
Benefits include:
• Competitive salary and bonus scheme
• Up to 25 days annual leave plus bank holidays
• The option to buy up to 5 days additional leave
• Contributory Pension Scheme
• Life Assurance
• Employee Welfare Fund (Company-funded social events)
• Cycle to Work Scheme
• Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jab)
So what next?
If you fit the profile and are up for the challenge, we would love to hear from you!
To apply all you need to do is upload your CV and complete our short application form and we\’ll take it from there.
GAP GROUP IS AN EQUAL OPPORTUNITIES EMPLOYER
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Sales and Business Development
-
Industries
Construction
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Hire & Sales Coordinator- Doncaster employer: GAP Group Limited
Contact Detail:
GAP Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire & Sales Coordinator- Doncaster
✨Tip Number 1
Familiarise yourself with the construction and hire industry. Understanding the types of equipment commonly hired, like diggers and dumpers, will help you engage more effectively with customers and demonstrate your knowledge during any interviews.
✨Tip Number 2
Practice your customer service skills. Since this role heavily relies on building strong relationships with clients, consider role-playing scenarios where you handle customer queries or complaints to boost your confidence and communication skills.
✨Tip Number 3
Network within the industry. Attend local construction events or join relevant online forums to connect with professionals in the field. This can provide insights into the company culture at GAP Group and may even lead to referrals.
✨Tip Number 4
Showcase your organisational skills. Think of examples from your past experiences where you successfully managed multiple tasks or resolved issues efficiently. Being able to articulate these experiences will highlight your suitability for the fast-paced environment at GAP Group.
We think you need these skills to ace Hire & Sales Coordinator- Doncaster
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in high-volume hire desk roles. Emphasise your customer service skills and any previous sales achievements to align with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to work in a fast-paced environment. Mention specific examples of how you've successfully managed customer relationships or resolved complaints in the past.
Highlight IT Proficiency: Since the role requires proficiency in MS Office, particularly Outlook and Excel, make sure to mention any relevant experience you have with these tools. If you have used them in previous jobs, provide specific examples of how they helped you succeed.
Show Enthusiasm for Learning: Express your eagerness to learn about the plant and tool hire industry, even if you don't have direct experience. Highlight your willingness to adapt and grow within the company, which is something GAP Group values.
How to prepare for a job interview at GAP Group Limited
✨Showcase Your Customer Service Skills
As a Hire & Sales Coordinator, you'll be the first point of contact for customers. Make sure to highlight your previous experience in customer service and how you've successfully resolved issues or built relationships in the past.
✨Demonstrate Organisational Skills
With 40-50 hires to manage daily, organisation is key. Prepare examples of how you've effectively managed multiple tasks or projects simultaneously, showcasing your attention to detail and ability to prioritise.
✨Familiarise Yourself with the Industry
While a background in plant and tool hire is beneficial, showing a genuine interest in the industry can set you apart. Research GAP Group and the equipment they offer, and be ready to discuss how you can contribute to their success.
✨Prepare for Scenario-Based Questions
Expect questions about handling customer complaints or managing stock levels. Think of specific scenarios from your past experiences where you successfully navigated challenges, and be ready to share these stories during the interview.