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- Tasks: Be the first point of contact, managing customer relationships and hire desk administration.
- Company: GAP Group Limited is a leading equipment hire company in the UK, committed to growth and talent development.
- Benefits: Enjoy competitive salary, up to 25 days leave, profit sharing, and wellness support.
- Why this job: Join a fast-paced team, develop your skills, and progress your career in a rewarding environment.
- Qualifications: Experience in high-volume hire roles, excellent customer service skills, and proficiency in MS Office required.
- Other info: Entry-level position with opportunities for internal career progression.
The predicted salary is between 24000 - 36000 £ per year.
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Our team is the best in the industry – is it time for you to join us?
Our Lifting Services Division provides a range of specialist lifting equipment and provides bespoke installations hire and sales functions for a variety of customers, from small independent to large National accounts.
As the first point of contact at our depots, the Hire & Sales Coordinator (HSC) play a pivotal role in driving our business\’ success, by building strong customer relationships, understanding their hire needs and ensuring we can meet them.
This is a challenging, fast paced and rewarding role that provides a fantastic platform to grow and progress within GAP Group.
A typical day for the depot HSC will include:
• Processing all hire desk administration including customer and supplier queries
• Managing a variety of small and national account orders in a fast-paced environment
• Ensuring sufficient stock levels to meet customer demand and maximise sales opportunities
• Interacting with sales and workshop teams to deliver bespoke lifting solutions to our customers
• Resolving customer complaints and supplier issues efficiently
About the role
The Role
Our team is the best in the industry – is it time for you to join us?
Our Lifting Services Division provides a range of specialist lifting equipment and provides bespoke installations hire and sales functions for a variety of customers, from small independent to large National accounts.
As the first point of contact at our depots, the Hire & Sales Coordinator (HSC) play a pivotal role in driving our business\’ success, by building strong customer relationships, understanding their hire needs and ensuring we can meet them.
This is a challenging, fast paced and rewarding role that provides a fantastic platform to grow and progress within GAP Group.
A typical day for the depot HSC will include:
• Processing all hire desk administration including customer and supplier queries
• Managing a variety of small and national account orders in a fast-paced environment
• Ensuring sufficient stock levels to meet customer demand and maximise sales opportunities
• Interacting with sales and workshop teams to deliver bespoke lifting solutions to our customers
• Resolving customer complaints and supplier issues efficiently
About You
Successful applicants should demonstrate the following:
• Previous experience working within a high-volume customer service role would be desirable however full training will be provided
• Excellent customer service skills
• Effective communicator with strong organisational skills and attention to detail
• Proficient IT skills with working knowledge of MS Office including Outlook and Excel
• Strong team player with the ability to work to own initiative
• Although a hire-desk background would be great, as long as you have a proven passion for customer service and the drive to learn we can help with the rest.
About Us
GAP Hire Solutions now has 10 divisions offering the hire of equipment throughout the UK. We\’re looking to recruit the best talent the industry has to offer to help us grow even further. As a GAP employee, you\’ll enjoy loads of benefits such as profit share, loyalty holidays, a staff social fund. Our in-house Learning & Development Team are dedicated to giving you the skills you need to be your best and as a company we are always keen to promote internally.
Benefits include:
• Competitive salary and bonus scheme.
• Employer Contributory Pension Scheme.
• Life Assurance.
• Up to 25 days annual leave plus public holidays.
• The option to buy up to 5 days additional leave.
• Employee Welfare Fund (company funded social events).
• Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jabs).
So what next?
If you think you fit the profile we would love to hear from you!
To apply, all you need to do is upload your CV and complete our short application form and we\’ll take it from there.
GAP GROUP IS AN EQUAL OPPORTUNITIES EMPLOYER
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Sales and Business Development
-
Industries
Construction
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Hire & Sales Coordinator - Bradford employer: GAP Group Limited
Contact Detail:
GAP Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire & Sales Coordinator - Bradford
✨Tip Number 1
Familiarise yourself with the construction and hire industry. Understanding the types of equipment GAP Group offers, like diggers and dumpers, will help you speak confidently about their services during any discussions.
✨Tip Number 2
Brush up on your customer service skills. Since the role involves building strong relationships with customers, think of examples from your past experiences where you successfully resolved issues or enhanced customer satisfaction.
✨Tip Number 3
Prepare to demonstrate your organisational skills. You might be asked how you would manage multiple hires in a fast-paced environment, so consider strategies you’ve used before to stay organised and efficient.
✨Tip Number 4
Network with current or former employees of GAP Group if possible. They can provide insights into the company culture and expectations, which can give you an edge in your application process.
We think you need these skills to ace Hire & Sales Coordinator - Bradford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in high-volume hire desk roles. Emphasise your customer service skills and any previous sales achievements to align with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to work in a fast-paced environment. Mention specific examples of how you've successfully managed customer relationships or resolved complaints in the past.
Highlight IT Proficiency: Since the role requires proficiency in MS Office, particularly Outlook and Excel, make sure to mention any relevant experience you have with these tools. If you have used them in previous jobs, provide specific examples of how they helped you succeed.
Show Enthusiasm for Learning: Express your eagerness to learn about the plant and tool hire industry, even if you don't have direct experience. Highlight your willingness to grow within the company and take advantage of their training opportunities.
How to prepare for a job interview at GAP Group Limited
✨Know the Company
Before your interview, take some time to research GAP Group Limited. Understand their services, values, and recent developments in the plant and tool hire industry. This knowledge will help you demonstrate your genuine interest in the role and the company.
✨Showcase Your Customer Service Skills
As a Hire & Sales Coordinator, excellent customer service is crucial. Prepare examples from your past experiences where you successfully resolved customer issues or enhanced their experience. Highlight your ability to build strong relationships and meet customer needs.
✨Demonstrate Organisational Skills
This role involves managing multiple hires and ensuring stock levels are sufficient. Be ready to discuss how you prioritise tasks and manage your time effectively. You might even want to share specific tools or methods you use to stay organised.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about potential challenges you might face in this role, such as handling a high volume of incoming hires or resolving complaints, and prepare your responses accordingly.