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- Tasks: Join our team as a Hire & Sales Coordinator, managing customer relationships and hire desk administration.
- Company: GAP Group is a leading equipment hire company with 10 divisions across the UK.
- Benefits: Enjoy competitive salary, up to 25 days leave, profit share, and wellness perks.
- Why this job: This role offers growth opportunities in a fast-paced environment with a supportive team culture.
- Qualifications: Experience in high-volume hire desk roles and excellent customer service skills are essential.
- Other info: We promote from within and provide extensive training to help you succeed.
The predicted salary is between 24000 - 36000 £ per year.
About the role
Our nationwide Plant and Tool division hires a range of equipment including diggers, dumpers and small hand tools to companies within the construction, utilities and infrastructure sectors. As the first point of contact at our depots, Hire & Sales Coordinators (HSC) play a pivotal role in driving our business' success, by building strong customer relationships, understanding their hire needs and ensuring we can meet them. This is a challenging, fast paced and rewarding role that provides a fantastic platform to grow and progress within GAP Group.
A typical day for the HSC will include:
- Processing all hire desk administration including customer and supplier queries
- Managing approx. 40-50 incoming and outgoing hires per day
- Ensuring sufficient stock levels to meet customer demand and maximise sales opportunities
- Load checking vehicles and working effectively with the depot team of drivers and fitters
- Resolving customer complaints and supplier issues efficiently
About You
Successful applicants should demonstrate the following:
- Previous experience of working within a high-volume hire desk role is essential
- Excellent customer service skills with a focus on increasing sales
- Effective communicator with strong organisational skills and attention to detail
- Proficient IT skills with working knowledge of MS Office including Outlook and Excel
- Strong team player with the ability to work to own initiative
- Although a plant & tool hire background would be great, as long as you have a proven passion for customer service and the drive to learn we can help with the rest.
About Us
GAP Hire Solutions has 10 divisions offering the hire of equipment throughout the UK. We are looking to recruit the best talent the industry has to offer to help us grow even further. As a GAP employee, you will enjoy loads of benefits such as profit share, loyalty holidays, and a staff social fund. Our in-house Learning & Development Team are dedicated to giving you the skills you need to be your best and as a company we are always keen to promote internally.
Benefits include:
- Competitive salary and bonus scheme
- Up to 25 days annual leave plus bank holidays
- The option to buy up to 5 days additional leave
- Contributory Pension Scheme
- Life Assurance
- Employee Welfare Fund (Company-funded social events)
- Cycle to Work Scheme
- Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jab)
If you fit the profile and are up for the challenge, we would love to hear from you! To apply all you need to do is upload your CV and complete our short application form and we will take it from there.
GAP GROUP IS AN EQUAL OPPORTUNITIES EMPLOYER
Hire & Sales Coordinator - Bodmin employer: GAP Group Limited
Contact Detail:
GAP Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire & Sales Coordinator - Bodmin
✨Tip Number 1
Familiarise yourself with the plant and tool hire industry. Understanding the types of equipment available and their uses will help you engage more effectively with customers and demonstrate your knowledge during any interviews.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios. This will prepare you for handling various customer queries and complaints, showcasing your ability to resolve issues efficiently.
✨Tip Number 3
Network with professionals in the hire and sales sector. Attend industry events or join relevant online forums to connect with others who can provide insights and potentially refer you to opportunities at GAP Group.
✨Tip Number 4
Demonstrate your organisational skills by preparing a mock schedule for managing incoming and outgoing hires. This will show your potential employer that you can handle the fast-paced environment of the role effectively.
We think you need these skills to ace Hire & Sales Coordinator - Bodmin
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in high-volume hire desk roles. Emphasise your customer service skills and any previous sales achievements to align with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to work in a fast-paced environment. Mention specific examples of how you've successfully managed customer relationships or resolved complaints in the past.
Highlight IT Proficiency: Since the role requires proficiency in MS Office, particularly Outlook and Excel, make sure to mention any relevant experience you have with these tools. If you have used similar software, include that as well.
Showcase Teamwork and Initiative: In your application, provide examples of how you've worked effectively within a team and taken initiative in previous roles. This will demonstrate your ability to thrive in a collaborative environment, which is crucial for this position.
How to prepare for a job interview at GAP Group Limited
✨Showcase Your Customer Service Skills
As a Hire & Sales Coordinator, you'll be the first point of contact for customers. Be prepared to discuss your previous experiences in customer service and how you've successfully handled challenging situations. Highlight specific examples where you went above and beyond to meet customer needs.
✨Demonstrate Your Organisational Skills
This role involves managing a high volume of hires daily. During the interview, emphasise your organisational abilities and how you prioritise tasks. You might want to share strategies you've used in the past to keep track of multiple projects or customer requests efficiently.
✨Familiarise Yourself with the Industry
While a background in plant and tool hire is beneficial, showing a genuine interest in the industry can set you apart. Research GAP Group and their services, and be ready to discuss how your skills can contribute to their success in the construction and utilities sectors.
✨Prepare for Teamwork Questions
Being a strong team player is crucial for this role. Think of examples that demonstrate your ability to work collaboratively with others, especially in fast-paced environments. Be ready to explain how you communicate effectively with team members and resolve conflicts when they arise.
