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- Tasks: Be the first point of contact, managing customer relationships and hire needs.
- Company: Join GAP Group, a leading equipment hire company with a supportive culture.
- Benefits: Enjoy competitive salary, bonus scheme, and up to 25 days annual leave.
- Why this job: Kickstart your career in a fast-paced role with great growth opportunities.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Internal promotions and professional development are highly encouraged.
The predicted salary is between 28800 - 43200 £ per year.
As the first point of contact at our depots, Hire & Sales Coordinators (HSC) play a pivotal role in driving our business' success by building strong customer relationships, understanding their hire needs and ensuring we can meet them. This is a challenging, fast-paced and rewarding role that provides a fantastic platform to grow and progress within GAP Group.
Our nationwide Non-Mechanical Division offers the latest, industry-leading Non-Mechanical Plant equipment including pedestrian/crowd control barriers, temporary security fencing, trench boxes, bogmats, magnetic rail barriers, road plates and more. A typical day for the Non-Mechanical HSC will include:
- Processing all hire desk administration including customer and supplier queries
- Managing approx. 30-40 incoming and outgoing hires per day
- Ensuring sufficient stock levels to meet customer demand and maximise sales opportunities
- Load checking vehicles and working effectively with the depot team of drivers and fitters
- Resolving customer complaints and supplier issues efficiently
Successful applicants should demonstrate the following:
- Previous experience of working within a high-volume hire desk role is essential
- Excellent customer service skills with a focus on increasing sales
- Effective communicator with strong organisational skills and attention to detail
- Proficient IT skills with working knowledge of MS Office including Outlook and Excel
- Strong team player with the ability to work to own initiative
Although a plant & tool hire background would be great, as long as you have a proven passion for customer service and the drive to learn we can help with the rest.
Benefits include:
- Competitive salary and bonus scheme
- Up to 25 days annual leave plus bank holidays
- The option to buy up to 5 days additional leave
- Contributory Pension Scheme
- Life Assurance
- Employee Welfare Fund (Company-funded social events)
- Cycle to Work Scheme
- Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jab, Eye Tests)
If you fit the profile and are up for the challenge, we would love to hear from you! To apply all you need to do is upload your CV and complete our short application form and we’ll take it from there.
Hire & Sales Coordinator employer: GAP Group Limited
Contact Detail:
GAP Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire & Sales Coordinator
✨Tip Number 1
Get to know the company! Research GAP Group and understand their values, products, and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Hire & Sales Coordinator, you'll need to be an effective communicator. Role-play common customer scenarios with a friend or family member to build your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider knowledge about the role and even lead to referrals, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the easiest way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining GAP Group. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Hire & Sales Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant roles you've had in a high-volume hire desk environment.
Showcase Your Communication Skills: As an HSC, effective communication is key. Use your application to demonstrate how you've successfully managed customer queries or complaints in the past. This will show us you can handle the fast-paced nature of the role.
Be Detail-Oriented: Attention to detail is crucial for this position. When filling out your application, double-check for any typos or errors. A polished application shows us you care about quality and professionalism.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about GAP Group!
How to prepare for a job interview at GAP Group Limited
✨Know Your Stuff
Before the interview, make sure you understand the role of a Hire & Sales Coordinator inside out. Familiarise yourself with the types of equipment GAP Group offers and think about how your previous experience aligns with their needs. This will help you answer questions confidently and show that you're genuinely interested.
✨Showcase Your Customer Service Skills
Since this role is all about building strong customer relationships, be ready to share specific examples of how you've excelled in customer service before. Think of situations where you resolved complaints or turned a negative experience into a positive one. This will demonstrate your ability to handle challenges effectively.
✨Be Organised and Detail-Oriented
With 30-40 hires to manage daily, organisation is key! During the interview, highlight your organisational skills and attention to detail. You might want to mention any tools or methods you use to stay organised, especially if they relate to IT skills like MS Office, which are essential for the role.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions. This could be about the team dynamics, growth opportunities within the company, or how they measure success in the role. It shows that you're not just interested in the job, but also in how you can contribute to the company's success.
