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For Companies At a Glance
- Tasks: Manage customer relationships and coordinate equipment hires in a fast-paced environment.
- Company: GAP Group Limited is a leading equipment hire company with a strong focus on customer service.
- Benefits: Enjoy competitive salary, bonus schemes, up to 25 days leave, and wellness perks.
- Why this job: Join a dynamic team, grow your skills, and make a real impact in the construction industry.
- Qualifications: Previous hire desk experience and excellent customer service skills are essential.
- Other info: Opportunities for internal promotion and a supportive learning environment.
The predicted salary is between 28800 - 43200 £ per year.
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Our team is the best in the industry – is it time for you to join us?
The Role:
Our nationwide Plant and Tool division hires a range of equipment including diggers, dumpers and small hand tools to companies within the construction, utilities and infrastructure sectors.
As the first point of contact at our depots, Hire & Sales Coordinators (HSC) play a pivotal role in driving our business\’ success, by building strong customer relationships, understanding their hire needs and ensuring we can meet them. This is a challenging, fast paced and rewarding role that provides a fantastic platform to grow and progress within GAP Group.
A typical day for the HSC will include:
• Processing all hire desk administration including customer and supplier queries
• Managing approx. 40-50 incoming and outgoing hires per day
• Ensuring sufficient stock levels to meet customer demand and maximise sales opportunities
• Load checking vehicles and working effectively with the depot team of drivers and fitters
• Resolving customer complaints and supplier issues efficiently
About the role
The Role
Our team is the best in the industry – is it time for you to join us?
The Role:
Our nationwide Plant and Tool division hires a range of equipment including diggers, dumpers and small hand tools to companies within the construction, utilities and infrastructure sectors.
As the first point of contact at our depots, Hire & Sales Coordinators (HSC) play a pivotal role in driving our business\’ success, by building strong customer relationships, understanding their hire needs and ensuring we can meet them. This is a challenging, fast paced and rewarding role that provides a fantastic platform to grow and progress within GAP Group.
A typical day for the HSC will include:
• Processing all hire desk administration including customer and supplier queries
• Managing approx. 40-50 incoming and outgoing hires per day
• Ensuring sufficient stock levels to meet customer demand and maximise sales opportunities
• Load checking vehicles and working effectively with the depot team of drivers and fitters
• Resolving customer complaints and supplier issues efficiently
About You
Successful applicants should demonstrate the following:
• Previous experience of working within a high-volume hire desk role is essential
• Excellent customer service skills with a focus on increasing sales
• Effective communicator with strong organisational skills and attention to detail
• Proficient IT skills with working knowledge of MS Office including Outlook and Excel
• Strong team player with the ability to work to own initiative
• Although a plant & tool hire background would be great, as long as you have a proven passion for customer service and the drive to learn we can help with the rest.
About Us
About GAP Group
GAP Hire Solutions has 10 divisions offering the hire of equipment throughout the UK. We\’re looking to recruit the best talent the industry has to offer to help us grow even further. As a GAP employee, you\’ll enjoy loads of benefits such as profit share, loyalty holidays, a staff social fund. Our in-house Learning & Development Team are dedicated to giving you the skills you need to be your best and as a company we are always keen to promote internally.
Benefits include:
• Competitive salary and bonus scheme
• Up to 25 days annual leave plus bank holidays
• The option to buy up to 5 days additional leave
• Contributory Pension Scheme
• Life Assurance
• Employee Welfare Fund (Company-funded social events)
• Cycle to Work Scheme
• Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jab)
So what next?
If you fit the profile and are up for the challenge, we would love to hear from you!
To apply all you need to do is upload your CV and complete our short application form and we\’ll take it from there.
GAP GROUP IS AN EQUAL OPPORTUNITIES EMPLOYER
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Sales and Business Development
-
Industries
Construction
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Hire and Sales Coordinator - Oxford employer: GAP Group Limited
Contact Detail:
GAP Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire and Sales Coordinator - Oxford
✨Tip Number 1
Familiarise yourself with the construction and tool hire industry. Understanding the types of equipment GAP Group offers, like diggers and dumpers, will help you engage more effectively with customers and demonstrate your knowledge during any discussions.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios. Since you'll be the first point of contact, being able to handle various customer queries and complaints confidently will set you apart from other candidates.
✨Tip Number 3
Network with professionals in the hire and sales sector. Attend local industry events or join relevant online forums to connect with others who can provide insights or even referrals that could boost your application.
✨Tip Number 4
Showcase your organisational skills by preparing a mock schedule for managing incoming and outgoing hires. This will not only demonstrate your ability to handle a busy workload but also your proactive approach to the role.
We think you need these skills to ace Hire and Sales Coordinator - Oxford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in high-volume hire desk roles. Emphasise your customer service skills and any sales achievements to align with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to work in a fast-paced environment. Mention specific examples of how you've successfully managed customer relationships or resolved complaints.
Highlight IT Proficiency: Since the role requires proficiency in MS Office, particularly Outlook and Excel, mention any relevant experience you have with these tools. If you have used similar software, be sure to include that as well.
Showcase Teamwork and Initiative: In your application, provide examples of how you've worked effectively in a team and taken initiative in previous roles. This will demonstrate your suitability for the collaborative nature of the position.
How to prepare for a job interview at GAP Group Limited
✨Know the Role Inside Out
Make sure you understand the responsibilities of a Hire and Sales Coordinator. Familiarise yourself with the equipment they hire out, such as diggers and dumpers, and be ready to discuss how your experience aligns with these tasks.
✨Showcase Your Customer Service Skills
Since this role heavily relies on building strong customer relationships, prepare examples from your past experiences where you successfully resolved customer issues or enhanced their experience. Highlight your ability to communicate effectively.
✨Demonstrate Organisational Skills
With the expectation of managing 40-50 hires daily, it's crucial to show that you can handle a fast-paced environment. Discuss any tools or methods you use to stay organised and efficient in your work.
✨Prepare for Common Interview Questions
Anticipate questions related to handling complaints, managing stock levels, and working within a team. Practising your responses will help you feel more confident and articulate during the interview.