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For Companies At a Glance
- Tasks: Be the first point of contact, managing hire desk admin and customer queries.
- Company: Join GAP Hire Solutions, a leading equipment hire company in the UK.
- Benefits: Enjoy competitive salary, bonus scheme, and up to 25 days annual leave.
- Why this job: Build strong customer relationships and drive business success in a dynamic environment.
- Qualifications: Experience in hire desk roles and excellent customer service skills required.
- Other info: Great team culture with opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
As the first point of contact at our customer sites, Hire & Sales Coordinators (HSC) play a pivotal role in driving our business success, building strong customer relationships and ensuring we meet their hire needs.
Typical Day
- Process all hire desk administration, including customer and supplier queries
- Ensure sufficient stock levels to meet customer demand and maximise sales opportunities
- Load-check vehicles and work effectively with the depot team of drivers and fitters
- Resolve customer complaints and supplier issues efficiently
About You
- Previous experience in a high-volume hire desk role is essential
- Excellent customer service skills with a focus on increasing sales
- Effective communicator with strong organisational skills and attention to detail
- Proficient IT skills with working knowledge of MS Office, including Outlook and Excel
- Strong team player with the ability to work independently and take initiative
- Full driving licence
- Plant & tool hire background would be great, but a passion for customer service and a drive to learn will allow us to support you
About Us
GAP Hire Solutions has 10 divisions offering the hire of equipment throughout the UK. We are looking to recruit the best talent in the industry to help us grow even further.
Benefits
- Competitive salary and bonus scheme
- Up to 25 days annual leave plus bank holidays, with option to buy up to 5 additional days
- Contributory pension scheme
- Employee welfare fund (company-funded social events)
- Health & wellness: Well-being hub, employee assistance helpline, annual flu jab
How to Apply
If you fit the profile and are up for the challenge, upload your CV and complete our short application form. We will take it from there.
GAP GROUP IS AN EQUAL OPPORTUNITIES EMPLOYER
GAP One Mobile Customer HSC - Midlands employer: GAP Group Limited
Contact Detail:
GAP Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land GAP One Mobile Customer HSC - Midlands
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on GAP Hire Solutions. Understand their values, services, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your customer service skills and how you've handled challenges in the past. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and presentable for your interview. It shows that you respect the opportunity and are serious about the role. Plus, it’ll boost your confidence!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation but also keeps you fresh in their minds. And don’t forget, if you’re keen on the role, let them know!
We think you need these skills to ace GAP One Mobile Customer HSC - Midlands
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous hire desk roles and customer service achievements to catch our eye!
Show Off Your Communication Skills: Since effective communication is key for this role, use clear and concise language in your application. We want to see how you can convey your thoughts and experiences effortlessly.
Be Detail-Oriented: Pay attention to the details in your application. Double-check for any typos or errors, as we value strong organisational skills and attention to detail in our team members.
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at GAP Group Limited
✨Know Your Stuff
Before the interview, make sure you understand the role of a Hire & Sales Coordinator. Familiarise yourself with the key responsibilities like processing hire desk administration and managing customer queries. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your Customer Service Skills
Since this role is all about building strong customer relationships, be ready to share examples of how you've excelled in customer service before. Think of specific situations where you resolved complaints or exceeded customer expectations, as this will highlight your ability to thrive in a high-volume environment.
✨Be Organised and Detail-Oriented
The job requires strong organisational skills and attention to detail. During the interview, mention any tools or methods you use to stay organised, especially when handling multiple tasks. This could include your experience with MS Office, particularly Excel, to manage data effectively.
✨Demonstrate Team Spirit
GAP Hire Solutions values teamwork, so be prepared to discuss how you work well with others. Share examples of how you've collaborated with colleagues in previous roles, especially in fast-paced settings. This will show that you can contribute positively to the depot team and adapt to different working styles.
