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- Tasks: Manage hire requests, coordinate logistics, and resolve customer queries in a busy depot.
- Company: Join GAP, the UK's leading equipment hire provider with a family-run ethos.
- Benefits: Enjoy generous holidays, health support, and real career growth opportunities.
- Why this job: Be the first point of contact, delivering exceptional service and making a real impact.
- Qualifications: Customer service skills, strong communication, and a proactive mindset are essential.
- Other info: Dynamic environment with support for your success and development from day one.
The predicted salary is between 28800 - 43200 £ per year.
Are you ready to bring your energy, drive, and customer-first mindset to a fast-paced, high-impact role? We’re looking for an enthusiastic Hire & Sales Coordinator to join our dynamic Plant & Tool division. If you thrive on building relationships, love solving problems, and enjoy the buzz of a busy depot environment, this is your opportunity to shine.
As the first point of contact for our customers, you’ll play a vital role in delivering exceptional service and driving our success. From managing hire requests to coordinating logistics and resolving queries, you’ll be the go-to expert who keeps everything running smoothly. It’s a challenging, rewarding role that offers real career progression in a business that’s growing fast.
If you’re passionate about customer service, thrive under pressure, and want to be part of a supportive, ambitious team—this could be the opportunity you’ve been waiting for.
About You- Managing incoming and outgoing hires per day across a wide range of plant and tool equipment
- Processing hire desk administration and handling customer and supplier queries with speed and accuracy
- Ensuring stock levels meet demand and identifying opportunities to maximise sales
- Coordinating with drivers and fitters to ensure timely deliveries and collections
- Resolving customer complaints and supplier issues with professionalism and efficiency
The ideal candidate will bring a mix of operational know-how, customer focus, and a proactive mindset, including:
- Ideally proven experience in a high-volume hire desk or similar fast-paced environment
- Excellent customer service skills with a commercial edge and a drive to increase sales
- Strong communication and organisational skills with great attention to detail
- Confident IT skills, including Outlook and Excel
- A team player who can also work independently and use their initiative
- Experience in the plant & tool hire industry is a bonus—but if you’ve got the passion and willingness to learn, we’ll support you every step of the way
You’ll be joining an industry leader that’s growing and genuinely committed to your success. At GAP, we’re proud to be the UK’s leading equipment hire provider—supporting projects big and small across construction, infrastructure, events, and more. With nearly 200 locations nationwide and a wide range of specialist divisions, we offer exciting opportunities in everything from Plant and Tools to Lifting, Survey, Environmental, and Event Services.
As a family-run business with over 50 years of experience, we believe in doing things the right way. That means:
- More investment in our equipment than anyone else in the industry, so you work with the best tools in the game
- Remaining fully independent, which lets us make agile, long-term decisions that support your success
- Offering real career growth, training, and development from day one
- Support that values you – from generous holidays to Life Assurance and Health & Wellness Support
Whether you’re hands-on or customer-focused, there’s a place for you at GAP where your work makes a difference. If you’re up for the challenge and want to feel valued at work, then we’d love to hear from you! Ready to get started? Upload your CV and complete our short application—we’ll take it from there.
We’re proud to be an Equal Opportunities employer and embrace the unique contributions each individual brings.
Hire & Sales Coordinator in Carlisle employer: GAP Group Limited
Contact Detail:
GAP Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire & Sales Coordinator in Carlisle
✨Tip Number 1
Get to know the company! Research GAP and its values, especially their commitment to customer service and career growth. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Hire & Sales Coordinator, you'll be the first point of contact for customers. Role-play common scenarios with friends or family to boost your confidence and ensure you can handle queries like a pro.
✨Tip Number 3
Network like a champ! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and might even lead to a referral—always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Hire & Sales Coordinator in Carlisle
Some tips for your application 🫡
Show Your Customer-First Mindset: When writing your application, make sure to highlight your customer service experience. We want to see how you've gone above and beyond for customers in the past—this role is all about delivering exceptional service!
Be Specific About Your Skills: Don’t just list your skills; give us examples of how you’ve used them in a fast-paced environment. Whether it’s managing hire requests or coordinating logistics, we love seeing real-life applications of your abilities.
Keep It Professional Yet Personal: While we appreciate professionalism, don’t be afraid to let your personality shine through! A bit of enthusiasm can go a long way in making your application stand out. Show us why you’re excited about this opportunity!
Apply Through Our Website: We encourage you to apply directly through our website. It’s quick and easy, and it ensures that your application gets to the right place. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at GAP Group Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Hire & Sales Coordinator role. Familiarise yourself with the key responsibilities like managing hire requests and coordinating logistics. This will help you demonstrate your knowledge and enthusiasm during the conversation.
✨Showcase Your Customer Service Skills
Since this role is all about delivering exceptional service, be ready to share specific examples of how you've handled customer queries or resolved complaints in the past. Highlight your problem-solving skills and how you maintain a customer-first mindset under pressure.
✨Prepare for Scenario Questions
Expect questions that put you in real-life scenarios, such as handling a difficult customer or managing conflicting priorities. Practise your responses to these types of questions so you can showcase your organisational skills and ability to think on your feet.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
