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For Companies At a Glance
- Tasks: Help passengers with journey enquiries and ensure smooth travel experiences.
- Company: Join a leading train operating company at Stevenage Station.
- Benefits: Earn £15.10/hour, gain valuable customer service experience, and enjoy a festive work environment.
- Other info: Flexible shifts averaging 35 hours per week with opportunities for career growth.
- Why this job: Make a real impact during the festive season while developing your skills.
- Qualifications: Friendly attitude, strong communication skills, and a passion for helping people.
Location: Stevenage Station
Contract Length: 4th December 2025 - 4th January 2026
Pay Rate: 15.10/hour (PAYE)
Step Into a Festive Role at One of London's Busiest Stations!
Join our team this Christmas at Stevenage Station, helping thousands of passengers enjoy a smooth, safe, and welcoming travel experience. This is a fantastic opportunity to gain hands-on customer service experience in a fast-paced, dynamic environment.
The Role and About You
As a Customer Service Assistant, you will be the first point of contact for passengers, providing guidance, information, and assistance with luggage and journey enquiries. You will help passengers navigate train times, ticketing information, and ensure their journeys are as smooth as possible.
Responsibilities
- Provide guidance, information, and assistance with luggage and journey enquiries.
- Help passengers navigate train times and ticketing information.
- Ensure safe and smooth journeys for all passengers.
You can be successful in this role if you’re motivated, hardworking, friendly, and you take pride in your work and enjoy helping people. Strong communication skills and a positive attitude are essential.
Enjoy these benefits
- Engaging directly with passengers in a lively, high-traffic station environment.
- Learning new skills and gaining valuable experience for future roles in the transport sector.
- Working shifts across early mornings and evenings, averaging 35 hours per week, with a roster provided.
The Company
You’ll be joining a leading train operating company that places safety, efficiency, and passenger experience at the core of everything it does. You’ll be part of a supportive team where your contributions are valued, and opportunities exist for progression and long-term career growth.
Next Steps
To apply, send your CV to karla.delczeg@ganymedesolutions.co.uk. Successful candidates will be invited to complete a video interview and, if offered the role, must provide eligibility to work in the UK and pass a pre-employment Drug & Alcohol test. This is your chance to make a real impact at one of London's busiest stations and start your journey in the exciting world of rail passenger services. Apply today and be part of the festive action!
Equal Opportunity
Ganymede is committed to creating a diverse workforce and is an equal opportunities employer. We welcome applications from all suitably qualified persons regardless of age, disability, gender, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.
Christmas Temp Customer Service Assistant at Stevenage Station employer: Ganymede
Contact Detail:
Ganymede Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Christmas Temp Customer Service Assistant at Stevenage Station
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the train operating company. Understanding their values and what they stand for will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Run through common customer service scenarios you might face at Stevenage Station. Think about how you'd handle tricky situations and keep that positive attitude shining through.
✨Tip Number 3
Dress the part! First impressions matter, especially in customer service. Make sure you look smart and presentable for your video interview – it shows you care about the role and the passengers you'll be helping.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It helps us keep track of all the amazing candidates like you who are eager to join our festive team at Stevenage Station.
We think you need these skills to ace Christmas Temp Customer Service Assistant at Stevenage Station
Some tips for your application 🫡
Craft a Catchy CV: Make sure your CV stands out! Highlight any customer service experience you have, and don’t forget to mention your communication skills. We want to see how you can bring a friendly vibe to our team!
Tailor Your Cover Letter: Personalise your cover letter for this role. Mention why you’re excited about working at Stevenage Station during the festive season and how you can help passengers have a smooth journey. Show us your enthusiasm!
Be Clear and Concise: When filling out your application, keep it clear and to the point. We appreciate straightforwardness, so make sure your key skills and experiences shine through without any fluff!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen on joining our team this Christmas!
How to prepare for a job interview at Ganymede
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Christmas Temp Customer Service Assistant involves. Familiarise yourself with the responsibilities like providing guidance and assistance to passengers. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your People Skills
Since this role is all about customer service, be ready to demonstrate your communication skills. Think of examples from past experiences where you've helped someone or resolved an issue. This will highlight your friendly attitude and ability to thrive in a busy environment.
✨Prepare for Common Questions
Anticipate questions like 'How would you handle a difficult passenger?' or 'What would you do if you didn’t know the answer to a question?' Practising your responses will help you stay calm and collected during the interview, showing that you can think on your feet.
✨Dress the Part
Even though it’s a festive role, first impressions matter! Dress smartly and appropriately for the interview. This shows that you take the opportunity seriously and are ready to represent the company well in a professional setting.