At a Glance
- Tasks: Coordinate train presentation and ensure high service quality standards.
- Company: Join East Midlands Railway, a leader in safe and reliable rail services.
- Benefits: Flexible working hours, competitive pay, and a chance for permanent employment.
- Other info: Immediate start available; diverse and inclusive workplace.
- Why this job: Make a real impact on passenger experience and contribute to community connections.
- Qualifications: Strong organisational skills, attention to detail, and proficiency in Microsoft Office.
Location: Derby (Locomotive House/Depot)
Contract: Temporary to Permanent – Initial 6-Month Contract
Pay Rate: £18.06 per hour
Shape the Passenger Experience with EMR!
The Role and About You
We have an exciting opportunity for a Train Presentation Service Delivery Coordinator to join the Train Presentation team based in Derby. Working closely with the Head of Train Presentation and the Service Delivery Manager, you will provide essential administrative and operational support to ensure trains consistently meet Service Quality Regime (SQR) standards while helping to drive continuous improvement across the function. This position is 37 hours per week with flexible working hours available from Monday to Friday during the day. There is availability for an immediate start, subject to a successful Medical and Drug & Alcohol Screening.
- Develop and maintain cleaning policies and procedures
- Monitor and report on Service Quality Regime (SQR) performance and Key Performance Indicators (KPIs)
- Provide administrative support for training and competency management
- Coordinate purchase orders, stock management and resource planning
- Work closely with internal stakeholders and external suppliers to ensure effective communication and smooth delivery of Train Presentation activities
- Support operations at different depots and perform hands‑on responsibilities
You will be an organised and proactive individual with excellent communication skills and strong attention to detail. You will be confident using Microsoft Office applications, particularly Excel, Word and PowerPoint, and have experience producing reports and developing administrative processes. Experience of working with third‑party suppliers, managing resources or stock, and supporting operational teams would be advantageous. Above all, you will have a collaborative approach, commercial awareness and a genuine commitment to delivering high standards of service.
The Company
East Midlands Railway (EMR) is committed to delivering safe, reliable and high‑quality rail services that connect communities across the region and beyond. The Train Presentation team plays a vital role in ensuring customers travel on clean, safe and well‑presented trains, making this an excellent opportunity to contribute to an important operational function.
Ganymede is committed to creating a diverse workforce and is an equal opportunities employer. We welcome applications from all suitably qualified persons regardless of age, disability, gender, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.
Train Presentation Service Delivery Coordinator employer: Ganymede Solutions
Ganymede Solutions is an excellent employer for those seeking a meaningful role in the rail industry, offering a competitive salary and a flexible working environment that promotes work-life balance. With a strong commitment to diversity and equal opportunities, employees are encouraged to grow and develop their skills within a supportive culture that values health, safety, quality, and environmental excellence across projects in the South of England.
StudySmarter Expert Advice🤫
We think this is how you could land Train Presentation Service Delivery Coordinator
✨Get Your Hands Dirty
In transportation and logistics, hands-on experience is golden. If you're looking for a temporary position, don't just sit back; consider volunteering at local logistics companies or joining community transport initiatives. It’s a great way to gain industry insight and showcase your commitment!
✨Tap into Seasonal Hiring
Temporary roles in logistics often peak during busy seasons, like holidays or sales events. Keep an eye out for those hiring windows and brush up on your local networks. Joining industry groups on social media or attending local job fairs can be your golden ticket to snagging a role!
✨Show You’re Flexibly Awesome
Temporary roles often require quick adaptability, so make sure you highlight your flexibility and problem-solving skills in every discussion. When chatting with recruiters or at interviews, be ready to give examples of how you’ve quickly adjusted in past roles—this will help you stand out among other candidates.
✨Hit Us Up Directly!
Don't forget to apply through our website directly to see the freshest temporary opportunities available at Ganymede Solutions! It’s always a good idea to follow up after submitting your application, just to show you’re keen on joining the team.
We think you need these skills to ace Train Presentation Service Delivery Coordinator
Some tips for your application 🫡
Highlight Relevant Experience:When applying for a temporary role in transportation and logistics, it’s crucial to emphasise any previous experience in this field. Whether you've worked as a warehouse operative or in a delivery role, make sure you showcase those skills and experiences that will help you hit the ground running right away!
Focus on Flexibility and Availability:Since this is a temporary position, your availability and flexibility are key. In your cover letter, be clear about when you can start and any scheduling flexibility you might have. Employers love candidates who can jump in without a hitch, so show off that readiness!
Include Relevant Certifications:If you have any certificates related to logistics, like forklift licenses or health and safety training, don’t leave them out! These certifications can give you an edge, showing that you’re not just capable but also qualified for the job. Mention these in your CV to catch the hiring manager’s eye!
Tailor Your CV to Logistics Jargon:When crafting your CV, use industry-specific terms and jargon that reflect your understanding of transportation and logistics. Whether it’s ‘supply chain management’ or ‘route optimisation’, sprinkle these phrases throughout your CV and cover letter. This shows that you’re not just applying at random, but that you know the industry well!
How to prepare for a job interview at Ganymede Solutions
✨Show Off Your Problem-Solving Skills
In the transportation and logistics field, demonstrating your knack for problem-solving can really set you apart. Be ready to talk about specific challenges you’ve faced in past roles or during your studies, especially those involving route planning or supply chain issues, and how you tackled them.
✨Get Familiar with Key Tools
This role will likely involve using industry-specific tools like SAP or Microsoft Excel for logistics management. Brush up on these tools before your interview and be ready to discuss how you've used them in the past – or how you'd approach using them if you're not familiar yet!
✨Highlight Your Adaptability
Since this position is temporary, companies are keen on finding someone who can hit the ground running. Share examples from previous roles or projects where you quickly adapted to new processes or worked under tight deadlines to show that you can thrive in a dynamic environment.
✨Understand Key Regulations
In the transportation and logistics sector, regulations play a huge role. Familiarising yourself with relevant laws and compliance standards can give you an edge. If you can drop in some specifics about how these impact logistics operations, it’ll show you're serious about the industry and that you can handle the responsibilities of the role with confidence.
