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- Tasks: Assist passengers with mobility needs and provide exceptional customer service.
- Company: Join Ganymede Solutions, a leader in transportation recruitment focused on employee well-being.
- Benefits: Earn £12.00 per hour with opportunities for overtime and professional growth.
- Why this job: Be part of the railway sector, making travel easier for thousands while developing valuable skills.
- Qualifications: Dependable, hardworking individuals with excellent communication skills and a passion for customer service.
- Other info: Immediate start upon passing a drug and alcohol test; flexible shifts available.
Job Description
Customer Mobility Support Assistant – Temps\\n\\nImmediate Start: Upon passing a drug and alcohol test.\\n\\nAre you ready to embark on an exciting journey in the railway sector? We are currently recruiting dedicated Customer Mobility Support Assistants to join our team at Edinburgh Waverley Station. This is your chance to develop new skills, gain valuable experience, and contribute to the seamless travel experience of thousands of passengers.\\n\\nYour Role\\n\\nAs a Customer Mobility Support Assistant, you will be at the forefront of passenger interactions, providing information, assistance, and helping travellers.
You will play a crucial role as many passengers will be returning to or visiting Edinburgh.\\n\\nThis role is your gateway to a multitude of exciting career paths within the railway sector and other key areas of the business. A roster will be provided, and on average, you will work 30 hours a week and be part of a team covering early, mid, and late shifts. Overtime will be available at the discretion of the management team.\\n\\nWhy Choose Us?\\n\\nOur company is a respected leader in recruiting labour for the transportation sector, placing the safety and well-being of our employees at the forefront of our operations.
At Ganymede Solutions, our workforce is our greatest asset, and we take pride in offering opportunities for professional growth and progression within the company.\\n\\nWhat We Offer:\\n\\n· Pay Rate: £12.00 per hour (PAYE)\\n\\nAbout You: We are looking for dependable, hardworking, and ambitious individuals who are committed to providing exceptional customer service and creating positive experiences for our passengers. If you are motivated to explore a career in the railway sector, enthusiastic about delivering top-notch service, and willing to go the extra mile to exceed passengers' expectations, we want to hear from you. Excellent communication skills are essential for addressing passenger concerns and providing solutions to their queries.\\n\\nJoin Us: Once you apply for the Customer Mobility Support Assistant role, your CV will be reviewed.
Successful candidates will need to provide proof of eligibility to work in the UK and attend a pre-employment drug and alcohol test.\\n\\nTo learn more about this opportunity, please contact Michael Anderson at:\\n Email: \\n\\nGanymede Solutions specializes in Manufacturing, Infrastructure, Civil, Transportation, and general Engineering recruitment for both permanent and contract positions. Explore more opportunities like this one on our website.\\n\\nBy applying, you accept the terms of our Privacy Notice, available on our website.\\n\\nJoin our team and be part of the exciting world of railway service at Edinburgh Waverley Station. Your journey begins here!\\n\\nGanymede is committed to creating a diverse workforce and is an equal opportunities employer.
We welcome applications from all suitably qualified persons regardless of age, disability, gender, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation
Customer Mobility Support Assistant at Edinburgh Waverley Station employer: Ganymede Solutions
Contact Detail:
Ganymede Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Mobility Support Assistant at Edinburgh Waverley Station
✨Tip Number 1
Familiarize yourself with the Edinburgh Waverley Station layout and services. Knowing the station inside out will help you assist passengers more effectively and show your commitment to providing exceptional customer service.
✨Tip Number 2
Brush up on your communication skills, especially in dealing with diverse groups of people. Being able to communicate clearly and empathetically will set you apart as a candidate who can create positive experiences for passengers.
✨Tip Number 3
Demonstrate your enthusiasm for the railway sector during any interactions. Showing genuine interest in the industry can make a strong impression and highlight your motivation to contribute to the team.
✨Tip Number 4
Be prepared to discuss your availability for various shifts. Flexibility is key in this role, and being open about your schedule can make you a more attractive candidate for the position.
We think you need these skills to ace Customer Mobility Support Assistant at Edinburgh Waverley Station
Some tips for your application 🫡
Understand the Role: Take some time to thoroughly read the job description for the Customer Mobility Support Assistant position. Understand the key responsibilities and the skills required, such as excellent communication and customer service abilities.
Tailor Your CV: Customize your CV to highlight relevant experience and skills that align with the role. Emphasize any previous customer service roles or experiences that demonstrate your ability to assist passengers effectively.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your enthusiasm for the railway sector and your commitment to providing exceptional customer service. Mention specific examples of how you have gone above and beyond in past roles.
Prepare for the Drug and Alcohol Test: Since passing a drug and alcohol test is a requirement for this position, ensure you are aware of the policies and prepare accordingly. This shows your commitment to safety and professionalism in the workplace.
How to prepare for a job interview at Ganymede Solutions
✨Show Your Customer Service Skills
Since the role focuses on providing exceptional customer service, be prepared to share examples of how you've successfully assisted customers in the past. Highlight your ability to handle difficult situations and ensure a positive experience for passengers.
✨Demonstrate Your Communication Abilities
Excellent communication skills are essential for this position. Practice articulating your thoughts clearly and concisely. During the interview, make sure to listen actively and respond thoughtfully to questions.
✨Express Your Enthusiasm for the Railway Sector
Show genuine interest in the railway industry and the specific role you're applying for. Research Ganymede Solutions and the services they provide, and be ready to discuss why you want to be part of their team at Edinburgh Waverley Station.
✨Prepare for Situational Questions
Expect situational questions that assess how you would handle various passenger scenarios. Think about potential challenges you might face in the role and prepare responses that showcase your problem-solving skills and commitment to customer satisfaction.
