At a Glance
- Tasks: Support passengers at Newcastle Station, providing info and assistance for a smooth travel experience.
- Company: Join a respected UK rail operator with a focus on customer experience and safety.
- Benefits: Earn £13.45 per hour, gain valuable experience, and enjoy structured training.
- Other info: Flexible shifts, dynamic environment, and potential for longer-term roles.
- Why this job: Kickstart your railway career this summer and make a real difference for travellers.
- Qualifications: Positive attitude and strong work ethic; customer service experience is a plus but not required.
The predicted salary is between 13.45 - 13.45 £ per hour.
Customer Service Assistant (Summer Campaign 2026) Newcastle Station £13.45 per hour (PAYE), 35 hours per week, shift-based role Contract length: 17.07.2026 – 05.09.2026
Kickstart Your Railway Career This Summer at Newcastle Station!
About the role
We are looking for reliable, proactive and customer-focused Customer Service Assistants to join the team at Newcastle Station on a summer temporary basis. This is a fantastic opportunity to build experience within the railway industry, working in a fast-paced and customer-facing environment where no two days are the same.
Responsibilities
- Support passengers throughout their journey, acting as a key point of contact across the station.
- Provide clear and accurate information regarding train times, platform details, journey planning, and ticketing queries.
- Assist passengers with luggage, mobility needs, and general wayfinding, helping to ensure a smooth and positive travel experience for all customers.
- Maintain a visible presence across the station, responding quickly to passenger needs and supporting the safe and efficient flow of people during busy periods.
Strong communication skills, patience, and the ability to remain calm under pressure are essential, particularly when dealing with service disruptions or high passenger volumes. You will work an average of 35 hours per week on a rotating shift pattern, covering early shifts starting from approximately 06:00am and late shifts finishing up to 23:00pm. Flexibility is important, as shifts will vary across a Sunday-to-Saturday rota.
Qualifications
Previous customer service experience is beneficial but not essential, as full training will be provided. We are looking for individuals with a positive attitude, strong work ethic, and a genuine desire to deliver excellent service.
Company
You will be joining a well-established and highly respected UK rail operator responsible for managing key transport links and delivering millions of passenger journeys each year. The organisation plays a vital role in keeping the rail network running safely, efficiently, and reliably, with a strong focus on customer experience and operational excellence. The business is committed to maintaining high standards of safety, professionalism, and service delivery across all stations and onboard services. Employees are supported through structured training, clear procedures, and ongoing development opportunities, with a strong emphasis on teamwork and continuous improvement. This is an excellent opportunity to gain exposure to the rail industry within a high-profile transport environment, with potential pathways into longer-term or permanent roles for those who perform well and demonstrate commitment.
EEO Statement
Ganymede is committed to creating a diverse workforce and is an equal opportunities employer. We welcome applications from all suitably qualified persons regardless of age, disability, gender, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.
Customer Service Assistant at Newcastle Station (Summer campaign) employer: Ganymede Solutions Ltd
Join a well-established UK rail operator at Newcastle Station this summer as a Customer Service Assistant, where you'll enjoy a dynamic work environment that prioritises customer experience and operational excellence. With structured training and ongoing development opportunities, you can kickstart your railway career while being part of a supportive team that values safety and professionalism. This role not only offers competitive pay but also the potential for longer-term employment for those who excel in their duties.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant at Newcastle Station (Summer campaign)
✨Hit the Ground Running with Seasonal Hiring!
Many customer support roles, especially seasonal ones, ramp up around holidays or special events. Keep an eye out for hiring fairs or open days in your area. Local businesses often need a boost during peak times, so don’t hesitate to drop in and chat directly with the team at places like Ganymede Solutions Ltd.
✨Join Customer Support Communities
Dive into online communities focused on customer support, like forums or social media groups. This is a fantastic way to connect with others in the field, learn about unadvertised roles, and share experiences. Plus, you never know when a connection might lead to an opportunity at places like Ganymede Solutions Ltd.
✨Show Off Your Skills!
Since you're targeting a seasonal role, create a quick online portfolio showcasing your customer support skills. Whether it’s resolving customer queries, handling difficult conversations, or just general customer engagement – put it all out there! Make sure to share the link when you apply to Ganymede Solutions Ltd.
✨Be Prepared for the Busy Season
You know seasonal work can get intense, so brush up on common customer queries and best practices before interviews. When you’re prepared to talk about handling high-stress situations, it shows you’re ready to step in during the crunch periods. This is likely to impress the team at Ganymede Solutions Ltd!
We think you need these skills to ace Customer Service Assistant at Newcastle Station (Summer campaign)
Some tips for your application 🫡
Show Off Your Customer Support Skills:In your CV, make sure to highlight any previous experience you've had in customer support or related fields. This could include resolving customer issues, handling complaints, or even just being a go-to person for friends and family. Use specific examples that demonstrate your capability to help others effectively—the more relatable, the better!
Tailor Your Cover Letter with Enthusiasm:For a seasonal role at Ganymede Solutions Ltd, we want to see your excitement for both the job and the company. Use your cover letter to express why you're interested in customer support specifically and how you're eager to help customers during peak times. Mention any relevant skills or experiences that make you a perfect fit!
Flexibility is Key:Seasonal positions often require adaptability, so emphasise your willingness to work varying shifts or tackle new challenges. Let us know about your flexibility in your cover letter, as it shows you're ready to jump into action when needed and helps us understand your availability throughout the season.
Emphasise Soft Skills and Teamwork:In customer support, your soft skills are just as crucial as your experience. Highlight qualities like patience, empathy, and communication in your CV and cover letter. If you have examples of working in a team to solve problems or improve processes, shout about them—they'll show us how you can contribute to a great atmosphere at Ganymede Solutions Ltd!
How to prepare for a job interview at Ganymede Solutions Ltd
✨Showcase Your Customer Empathy
In customer support, empathy is key! Come prepared with examples from past experiences where you handled customer issues. Think of specific situations where you turned a frustrated customer into a satisfied one, because those real-life stories will show Ganymede Solutions Ltd that you've got the right attitude for their team.
✨Know the Tools of the Trade
Familiarise yourself with popular customer support tools like Zendesk or Freshdesk. If you've used any chat or ticketing systems before, be ready to discuss how you navigated them and any challenges you overcame. This will demonstrate that you're not just a people person but also tech-savvy, which is super important in this field.
✨Prepare for Role-Playing Scenarios
Expect some role-playing during your interview where you'll be asked to deal with a hypothetical customer scenario. Practise handling common issues, such as a complaint about a product or service delay. This will give you a chance to display your problem-solving skills and how you maintain professionalism under pressure.
✨Highlight Your Flexibility and Enthusiasm
As this is a seasonal position, let your passion shine! Talk about your willingness to dive into the role, your adaptability to busy periods, and how you thrive in high-pressure environments. Share why you're excited to join Ganymede Solutions Ltd during this peak time and how you can be an asset to their team.
