Credit Controller in London

As our AR Accountant, you will take full ownership of the wholesale accounts receivable process, managing customer accounts from invoice creation through to cash collection and dispute resolution. This is a hands‑on role suited to someone with strong credit control and AR experience within a retail, wholesale or product‑based environment, who is comfortable operating in a fast‑paced business with high transaction volumes and manual processes. This role is a key operational position within the finance team and requires close collaboration with the Wholesale and Logistics team. You will work with a broad customer base, ranging from major retail groups to independent wholesale partners, and play an important role in supporting cash flow, controlling aged debt and maintaining strong customer relationships.

Responsibilities

• Full ownership of the wholesale accounts receivable ledger – £23m annual volume.
• Create and process sales invoices, ensuring accurate billing and timely completion of month‑end invoicing.
• Investigate and resolve customer deductions, debit notes, pricing discrepancies and quantity disputes.
• Manage customer invoicing portals and ensure invoices and supporting documentation are uploaded correctly and on time.
• Post and allocate incoming customer receipts within SAP.
• Perform customer account reconciliations and resolve aged or disputed balances.
• Proactively chase outstanding debt to ensure timely customer payment, negotiating payment plans where required.
• Monitor customer credit exposure and communicate account status to internal stakeholders to support release of future orders.
• Produce aged debt reporting and support management review of DSO and overdue debt metrics.
• Maintain accurate customer master data, including new customer account creation and updates.
• Assist with ad hoc finance tasks, including intercompany invoicing activities.

Knowledge requirements

• Proven AR and credit control experience within a retail, wholesale or distribution‑based environment.
• Experience working with manual invoicing processes and liaising with operational teams.
• Experience managing large retailer accounts and customer portals is highly beneficial.

Systems

• Experience using SAP or similar ERP is essential.
• Experience with U2 or similar invoice‑processing systems is essential.
• Strong Excel skills, including pivot tables, XLOOKUPs and reconciliations.

Personal characteristics

• Confident communicator, comfortable dealing directly with customers and internal stakeholders.
• Resilient and proactive, with the ability to manage challenging customer conversations professionally.
• Strong problem‑solving skills and ability to investigate discrepancies thoroughly.
• Able to prioritise effectively and operate calmly under month‑end pressure.
• Positive, adaptable and collaborative team player.

Salary & benefits

• Clothing allowance (taxable benefit)
• 25 days annual leave plus Bank Holidays
• Extra day off for your birthday
• 2 paid volunteering days per year
• Enhanced pension contributions
• My GANT Rewards Programme, providing savings with cashback and discounts with hundreds of retailers and services
• Employee assistance programme
• Life insurance (Death in Service)

Right to work in the UK: In accordance with Home Office guidance, successful candidates will be required to evidence their right to work in the UK before commencement of employment. We have assessed this role and do not consider that we would be able to sponsor a successful candidate under the Skilled Worker route as the role does not meet the relevant Home Office criteria; the successful candidate therefore must be able to demonstrate their own right to work during the recruitment process without GANT sponsorship.