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- Tasks: Lead a vibrant store team and create an unforgettable shopping experience.
- Company: Join GANNI, a forward-thinking fashion brand with a strong community spirit.
- Benefits: Competitive salary, dynamic work environment, and opportunities for personal growth.
- Why this job: Be a GANNI ambassador and make a real impact in the fashion industry.
- Qualifications: 5+ years of retail management experience and a passion for customer service.
- Other info: Embrace a culture of openness, optimism, and authenticity while driving results.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for an experienced Store Manager to lead our amazing store in London, Westbourne Grove! You will be an ambassador for GANNI, working within our beautifully curated stores. The GANNI culture is based on a learning and results-driven mentality, where everyone is united by a common purpose.
At GANNI, we are passionate and optimistic people who live and breathe everything we stand for. You have a responsible, environmentally friendly approach to our business. You keep an open mind and are authentic in everything you do.
You will lead and support your team to always deliver service that is seamless, efficient, and dedicated to the client's needs. You will run a business that is based on an omnichannel/omnicommerce mentality where missing a sale is not an option. You have a result-oriented mindset and will drive footfall through a digital client outreach program as an integral part of daily business. Through online booking services and in-store events, you and your team will build and foster the GANNI community.
You will be managing, motivating, and leading your store team to achieve KPI targets and create a culture within your team that is authentic, optimistic, and driven by results and the opportunity to learn.
Key Responsibilities- Achieve budgets and KPI targets set by Area Manager.
- Analyse performance and take relevant actions on areas of improvement to develop business growth.
- Diligently follow up on action plans put in place.
- Align business priorities and action plans together with Area Manager.
- Set daily, weekly, and monthly expectations of store results and individual team performances and follow up persistently.
- Organise and provide effective training and workshops with the team using tools provided by the Area Manager and Training team.
- Deliver Weekly and Monthly reporting to deadlines set by the Area Manager.
- Plan store schedules productively and follow up regularly on salary spending.
- Lead by example the team in store by following the GANNI standards and selling procedure.
- Coach, motivate, inspire, and challenge the team to optimise performance.
- Ensure all team members are fully trained on collections, following the HUB academy guidelines and GANNI values.
- Organise monthly staff meetings.
- Recruit and onboard client advisors.
- Apply disciplinary procedure in a timely manner, where necessary.
- Ensure GANNI HR policies and procedures are met at all times.
- Ensure grooming and behaviour of staff members is professional and inspirational at all times.
- Execute yearly PDP and appraisal discussions.
- Ensure storefront and BOH are presentable, organised, and easy to navigate at all times.
- Responsibility for weekly stocktake and shrinkage results.
- Responsibility for all operational and commercial activities, including handling deliveries, RTW, sale implementation, till procedure, returns processing, claims processing, and omnichannel procedures (e.g. BOPIS, EA, BOSFS).
- Organise and implement in-store events together with the Marketing team and Area Manager.
- Ensure all VM guidelines are put in place and follow up regularly on standards with VM management.
- Solid and proven management background with at least 5 years of store management and team-leading experience.
- Strong customer relations and CRM experience.
- Experience working within a high-end retail brand.
- Sales-driven, results motivated, and goal-oriented.
- Excellent communication skills.
- Experience with leading, motivating, and providing excellent sales training to staff members.
- Excellent understanding of performance analysis to help drive the business.
- Ability to work in a fast-paced environment.
- Fluent in English.
- Natural flair for interacting and communicating with people.
- Highly organised, structured, and service-minded.
- Team player yet works well independently.
- Loyal and engaged in your workplace.
- Passionate about the GANNI brand.
- A consistently positive and open-minded attitude towards life and the people in it.
We are looking for a true GANNI ambassador — someone who shares our values of Openness, Optimism, Authenticity, Accountability, and Responsibility. The GANNI culture is based on a learning and results-driven mentality, where everyone is united by a common purpose of hacking the fashion system!
GANNI is a state of mind - more than a way of dressing, and we love to change the usual practice in everything we do. We are confident and capable of anything! So prepare yourself to be comfortable with the uncomfortable and hacking the system together with our amazing Retail team!
Be bold and join our GANNI community! We hope you got all your questions answered and feel motivated to join our team and become a part of the GANNI community. We will be interviewing candidates continuously and kindly ask you to send your application and CV as soon as possible. Please use the "Apply for position" button.
We welcome applications from all people regardless of gender identities, sexual orientations, ethnicities, racial identities, religious beliefs, disability statuses, and personal expressions. We only want to know why you're great for this role, so please avoid including your picture, age, and marital status in your CV.
Store Manager Westbourne Grove in London employer: Ganni
Contact Detail:
Ganni Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager Westbourne Grove in London
✨Tip Number 1
Get to know the GANNI brand inside out! Familiarise yourself with their values and culture. When you walk into that interview, let your passion for the brand shine through – it’ll show you’re not just another candidate.
✨Tip Number 2
Network like a pro! Connect with current or former GANNI employees on LinkedIn. A friendly chat can give you insider tips and might even lead to a referral. Plus, it shows you’re genuinely interested in being part of the GANNI community.
✨Tip Number 3
Prepare for situational questions! Think about how you’d handle various scenarios related to team management and customer service. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your experience.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. It shows you’re proactive and really keen on joining the GANNI family.
We think you need these skills to ace Store Manager Westbourne Grove in London
Some tips for your application 🫡
Be Authentic: When you're writing your application, let your true self shine through! We want to see your personality and passion for the GANNI brand. Don’t just list your qualifications; tell us why you’re excited about this role and how you embody our values.
Tailor Your CV: Make sure your CV is tailored to the Store Manager position. Highlight your relevant experience in retail management and customer relations. Use keywords from the job description to show us you understand what we’re looking for!
Show Your Results-Driven Mindset: We love a results-oriented approach! In your application, share specific examples of how you've achieved KPIs or driven business growth in previous roles. Numbers speak volumes, so don’t be shy about showcasing your successes.
Apply Through Our Website: We encourage you to apply directly through our website using the 'Apply for position' button. It’s the best way to ensure your application gets into our hands quickly and efficiently. Plus, it shows you’re keen to join the GANNI community!
How to prepare for a job interview at Ganni
✨Know Your GANNI Inside Out
Before the interview, dive deep into GANNI's brand values and culture. Familiarise yourself with their commitment to sustainability and community engagement. This will help you demonstrate your alignment with their ethos and show that you're not just another candidate.
✨Showcase Your Leadership Style
Prepare examples of how you've successfully led a team in the past. Highlight your coaching and motivational skills, especially in high-pressure situations. GANNI is looking for someone who can inspire their team, so be ready to discuss how you create an optimistic and results-driven environment.
✨Be Results-Driven
Since the role focuses on achieving KPIs and driving sales, come prepared with specific metrics from your previous roles. Discuss how you analysed performance and implemented action plans for improvement. This will showcase your analytical skills and your ability to drive business growth.
✨Engage with the Community
GANNI values community building, so think about how you've fostered relationships with customers or within your team. Be ready to share ideas for in-store events or digital outreach programs that could enhance customer engagement and footfall in the store.
