At a Glance
- Tasks: Be a GANNI ambassador, delivering exceptional client experiences and driving footfall through innovative outreach.
- Company: Join a vibrant team at GANNI, where passion and optimism thrive.
- Benefits: Enjoy a dynamic work environment with opportunities for personal and professional growth.
- Other info: Embrace a culture of openness, authenticity, and accountability.
- Why this job: Make a real impact in fashion while fostering community and creativity.
- Qualifications: 2+ years in a similar role, sales experience, and excellent communication skills.
The predicted salary is between 22050 - 26950 £ per year.
We are hiring a full-time Client Advisor (40 hours) to join our amazing store in Westbourne Grove, London! You will be an ambassador for GANNI, working within our beautifully curated stores and reporting directly to our Store Manager. The GANNI culture is based on a learning and results-driven mentality, where everyone is united by a common purpose. At GANNI, we are passionate and optimistic people who live and breathe everything we stand for. You have a responsible, environmentally friendly approach to our business. You keep an open mind and are authentic in everything you do.
You will support your team to always deliver service that is seamless, efficient and dedicated to the client’s needs. You will run a business that is based on an omnichannel/omnicommerce mentality where missing a sale is not an option. You have a result-oriented mindset and will drive footfall through a digital client outreach program as an integral part of daily business. Through online booking services and in-store events, you and your team will build and foster the GANNI community. You will be a part of managing and motivating the store team to achieve KPI targets and create a culture within your team that is authentic, optimistic and driven by results and the opportunity to learn.
Key Responsibilities
- Ensure exceptional client experiences
- Deliver outstanding styling sessions
- Establish loyalty within the community
- Foster client outreach program to drive footfall to the store
- Strive to reach KPI targets and support maintaining a KPI-driven environment
- Drive in-store shopping events through your client database and establish a program to foster client relationships
- Secure all sales
- Maintain VM guidelines
- Stock management in all aspects
Professional Qualifications
- Background within a similar industry for at least 2 years
- Experience with sales and working within a results-driven and goal-oriented environment
- Omnichannel and omnicommerce understanding
- Excellent communication skills
- Ability to work in a fast-paced environment
- Fluent in English
The GANNI Way
We are looking for a true GANNI ambassador - someone who shares our values of Openness (ready to evolve, honest not perfect), Optimism (you never stand still, just dance!), Authenticity (you march to your own beat!), Accountability (no excuses, you make an impact) & Responsibility (make small changes, see big differences). The GANNI culture is based on a learning and results-driven mentality, where everyone is united by a common purpose of hacking the fashion system! GANNI is a state of mind - more than a way of dressing and we love to change the usual practice in everything we do. We are confident and capable of anything! So prepare yourself to be comfortable with the uncomfortable and hacking the system together with our amazing Retail team!
We hope you got all your questions answered and feel motivated to join our team and become a part of the GANNI community. We welcome applications from all people regardless of gender identities, sexual orientations, ethnicities, racial identities, religious beliefs, disability statuses and personal expressions. We only want to know why you’re great for this role, so please avoid including your picture, age, and marital status in your CV.
Full-time Client Advisor, Westbourne Grove in London employer: Ganni
GANNI is an exceptional employer that fosters a vibrant and inclusive work culture in the heart of London. With a strong commitment to employee growth, we offer continuous training and development opportunities, ensuring our team members thrive both personally and professionally. Join us at our Floral Street location, where you can be part of a dynamic team that values creativity, collaboration, and a passion for redefining the fashion experience.
StudySmarter Expert Advice🤫
We think this is how you could land Full-time Client Advisor, Westbourne Grove in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Ganni, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Ganni!
We think you need these skills to ace Full-time Client Advisor, Westbourne Grove in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Ganni, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Ganni and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Ganni that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Ganni
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
