Job Board

Companies

Ganassini Corporate

Client Services & Sales Operations Coordinator - Beauty & Skincare

Acton Full-Time 28800 - 43200 £ / year (est.) No home office possible

At a Glance

Tasks: Support customers through various channels and manage order processing efficiently.
Company: Join The Organic Pharmacy, a leader in organic skincare founded by a clean beauty pioneer.
Benefits: Enjoy free product allocation, 25 days holiday, and a company pension scheme.
Other info: This role requires in-office work at our West London facility.
Why this job: Be part of a purpose-driven team focused on innovation and customer excellence in the beauty industry.
Qualifications: Must have the legal right to work in the UK; entry-level position.

The predicted salary is between 28800 - 43200 £ per year.

Client Services & Sales Operations Coordinator – Beauty & Skincare

Join to apply for the Client Services & Sales Operations Coordinator – Beauty & Skincare role at Ganassini Corporate

Client Services & Sales Operations Coordinator – Beauty & Skincare

2 days ago Be among the first 25 applicants

Join to apply for the Client Services & Sales Operations Coordinator – Beauty & Skincare role at Ganassini Corporate

Get AI-powered advice on this job and more exclusive features.

About Us

Founded in London in 2002 by pharmacist, homeopath, and clean beauty pioneer Margo Marrone, The Organic Pharmacy is a trailblazer in organic and natural skincare. Our performance-driven formulas combine potent botanicals with clinical expertise to deliver effective, sensorial skincare, health-boosting supplements, and cruelty-free makeup. All products are manufactured in our West London facility and distributed in over 40 countries through premium retail partners, clinics, and luxury spas.

About Us

Since joining the Ganassini Institute—an esteemed, family-founded pharmaceutical company based in Milan—in 2018, The Organic Pharmacy has entered a new era of growth. Under the leadership of General Manager, we are cultivating a purpose-driven culture centered on innovation, collaboration, and customer excellence. With a close-knit team of around 50 employees, we foster an environment where empowerment, accountability, and shared vision are key to our success.

Key Responsibilities

Provided multi-channel customer support (phone, email, live chat) with professionalism and efficiency.
Managed end-to-end order processing for retail, e-commerce, stockists, distributors, and international sales.
Oversee returns, refunds, and compensations per company policies.
Supported UK and international sales teams with client communications, documentation, and purchase orders.
Liaised with production, warehouse, and logistics teams for inventory, fulfilment, and shipping.
Maintained compliant shipping and logistics documentation for UK and international markets.
Build expert product knowledge across skincare, supplements, and cosmetics.
Administered employee product allocation program, ensuring accurate tracking.
Provided flexible support across customer service and sales administration, including holiday cover.
Contributed to health and safety compliance and office operations improvements.

Key Skills

Client Relationship Management
Sales Administration & Order Processing
E-commerce & Wholesale Support
International Logistics Coordination
Cross-functional Communication
CRM & ERP systems (including SAGE 50/200)
Microsoft Office (Excel, Outlook, Word)
Conflict Resolution & Complaint Handling
Attention to Detail & Multitasking
Effective time Management
Ability to prioritize

Benefits

On-site parking
Free product allocation
25 days holiday (Excluding bank holidays)
Birthday day off
Company pension scheme

Work Arrangement:

This position requires in-office work.

Must Have:

Applicants must have the legal right to work in the United Kingdom at the time of application.

Seniority level

Seniority level

Entry level

Employment type

Employment type

Full-time

Job function

Job function

Other
Industries

Pharmaceutical Manufacturing

Referrals increase your chances of interviewing at Ganassini Corporate by 2x