Gamma is seeking a customer-focused 1st Line IT Service Desk Analyst to join our IT Service Desk team in the UK. You’ll be the first point of contact for IT requests and incidents, providing timely, professional support via phone, walk-up, and self-service channels.
You'll diagnose and resolve issues where possible, escalate to 2nd Line when needed, assist new starters with hardware and account setup, and help colleagues get the most from Gamma’s IT systems while contributing to improving
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First-Line IT Service Desk Analyst (Customer-Focused) in Newbury employer: Gamma
At Gamma, we pride ourselves on being an exceptional employer, offering a dynamic work environment in London that fosters collaboration and innovation. Our commitment to employee growth is evident through our comprehensive benefits package, including generous annual leave, enhanced parental leave, and opportunities for professional development. Join us to be part of a forward-thinking team that values diversity, inclusivity, and work-life balance, ensuring you can thrive both personally and professionally.
