Gamma in Manchester is seeking a Level 2 CX Support Operations specialist to provide confident, customer-focused technical and operational support across Amazon Connect and CX tooling. You’ll own incidents end-to-end, investigate and resolve, and coordinate escalations when needed.
You’ll join a collaborative, fast-growing team, participate in on-call duties, contribute to knowledge sharing, and help drive service stability, SLA performance and continuous improvement for Gamma's CX support.
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Tier 2 CX Support Engineer – Amazon Connect Specialist in Manchester employer: Gamma
At Gamma, we pride ourselves on being an exceptional employer, offering a dynamic work environment in London that fosters collaboration and innovation. Our commitment to employee growth is evident through our comprehensive benefits package, including generous annual leave, enhanced parental leave, and opportunities for professional development. Join us to be part of a forward-thinking team that values diversity, inclusivity, and work-life balance, ensuring you can thrive both personally and professionally.
