Product Owner and Manager - AI Service & Ops in Manchester

A Bit About Us

At Gamma, we’re more than just a leader in Unified Communications as a Service (UCaaS) – we’re a dynamic, forward-thinking team, revolutionising the way businesses connect and communicate. We provide voice, data, and mobile solutions to businesses across the UK, Germany, Spain, and the Benelux region, and we’re expanding rapidly to bring digital automation and Gamma‑powered services to SMEs through a growing network of channel partners. We move fast with a start‑up mindset, but we have the stability of a leading European business. Our team thrives on collaboration, innovation, and the belief that diverse perspectives make us stronger. Join us, and you’ll have the opportunity to make an impact, grow your career, and be part of a company that celebrates inclusivity and fresh ideas.

Who are we looking for?

We’re looking for an experienced Product Owner and Manager to focus on our AI Services and Ops domain who applies AI with discipline to improve service and operations. Your starting point is introducing ServiceNow before extending AI and workflow automation across the highest‑value operational journeys. You’ll validate use cases, run controlled experiments, and ensure adoption sticks. Success means faster resolutions, tighter SLAs, and higher satisfaction rates. Working in a fact‑based, experience‑based, and evidence‑based manner, the Product Owner Manager is responsible for ranked, product backlogs underpinned by empirical product discovery and validation. The Product Owner Manager facilitates and orchestrates a framework for setting, prioritising, defining, validating requirements to deliver quantifiable business outcomes and value.

What will you be doing day‑to‑day?

• Build, own, and maintain a Product Backlog that is both visible and transparent, using appropriate tooling such as Jira.
• Ownership of the 1‑n product backlog – working with other POMs, Senior POMs, Lead POM & Delivery & Design Director to build aligned, ranked cross‑portfolio backlog.
• Working with key stakeholders, define end‑to‑end user story maps and customer journey maps and identify future development needs.
• Develop, maintain, and distribute Product roadmaps to provide clarity on value outcomes of all planned work over a 12‑month period.
• Working with end users, Technologist and Channel and Sales teams, embed a culture of Product Discovery & Validation, while taking risks associated with value, viability, usability and feasibility into consideration.
• Own and communicate our Delivery commitments, ensuring dependencies on all delivery teams are understood and aligned.
• Review and assess the impact of proposed changes and, working with colleagues, help facilitate documented assessments of viable options so that solutions can be agreed upon and defined.
• Be a central point of reference for all changes related to the product, communicating clearly how changes can impact one another.

What You’ll Need

• We actively encourage applicants with proven, hands‑on IoT experience or mobile, as this expertise will be critical in driving adoption, unlocking new use cases, and ensuring our IoT offering delivers measurable business value.
• Experience developing a deep understanding of customer needs and translating them into clear requirements.
• Able to combine technical competence, business and commercial awareness and excellent communication skills.
• Knowledge of and experience in developing and prioritising product backlogs.
• Proficiency in analysing data, forming theories, and developing action plans.
• Excellent stakeholder management skills and confidence to challenge others in an appropriate way.
• Ability and capacity to manage a demanding workload, handle conflicting priorities and a proven success rate of delivering high‑quality products, quickly and at scale.
• Experience of working in an Agile environment with multi‑disciplinary teams.
• Experience in using tools such as Confluence, JIRA, Trello, Lucid and Microsoft 365 suite.
• An understanding of various agile artifacts and ceremonies, and how to effectively work with engineering teams within these frameworks.

What do we offer you?

• At Gamma, we believe in work‑life balance, which is why we offer 25 days of annual leave, plus an extra day off for your birthday.
• Giving back is important to us, so we also provide a volunteer day to support a charity that matters to you.
• Family matters, too. With enhanced maternity and paternity pay, we’re here to support you as a parent and help you thrive in your career.
• We offer a contributory pension plan to help you save for the years ahead, with Gamma’s contribution varying dependant on yours.
• Your well‑being is our priority. We offer group income protection and life assurance (four times your salary) to ensure peace of mind for you and your loved ones.
• We want you to share in our success. That’s why we offer tax‑efficient share save and share incentive plans, giving you the opportunity to benefit from Gamma’s growth.
• We’re committed to health, both physical and mental, and provide private medical insurance through Vitality, which extends to your immediate family.
• And, because we care about the environment, we offer an Electric Vehicle scheme through Octopus and a Cycle to Work scheme, making it easier to get around sustainably.

A few things to note

Unfortunately, we can’t offer visa sponsorship or relocation support for this role. If you feel you could be a good fit for Gamma but do not think that you meet all the requirements, we still encourage you to apply as you could be the person that we are looking for! Gamma is an equal‑opportunity employer. We care about inclusion and believe in having diverse teams where everyone can be their true authentic selves. We value each person and their range of backgrounds and actively encourage people from underrepresented backgrounds to apply. We don’t discriminate based on any protected characteristics e.g., race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability, or age. We are a family‑friendly employer with a culture based on trust, autonomy, and flexibility to help you create a work‑life balance and enjoy working here at Gamma.