Platform Operations Engineer - GammaLabs - Network Operations Centre in Manchester

A bit about us

At Gamma, we’re more than just a leader in Unified Communications as a Service (UCaaS) – we’re a dynamic, forward-thinking team revolutionizing the way businesses connect and communicate. We provide voice, data, and mobile solutions to businesses across the UK, Germany, Spain, and the Benelux region, and we’re expanding rapidly to bring digital automation and Gamma-powered services to SMEs through a growing network of channel partners. We move fast with a start-up mindset, but we have the stability of a leading European business. Our team thrives on collaboration, innovation, and the belief that diverse perspectives make us stronger. Join us, and you’ll have the opportunity to make an impact, grow your career, and be part of a company that celebrates inclusivity and fresh ideas.

What will you be doing?

Reporting to the NOCDuty Manager, this hands-on engineering role is essential to the operation of Gamma's Core Network, supporting our Voice, UCaaS, mobile, and CCaaS products. You will be responsible for monitoring, maintaining, and providing operational support for the network.

• Monitor/Respond to incidents across Gamma’s Core Network, providing technical guidance for incidents, performing mitigating actions, and supporting/performing any change activity related to incidents raised.
• Provide technical support to internal support teams in the form of trouble tickets, resolving and escalating tickets as appropriate.
• Responsible for the implementation, operation, and maintenance of the core voice networks alongside the wider Product & Voice Operations Team.
• Perform configuration changes (both planned & emergency changes) when required across various components of Gamma’s Core Network.
• Perform and/or coordinate all root cause analysis for incidents/errors experienced across Gamma’s core network.
• Provide operational support on vendor technologies such as Ribbon SWE/Broadworks/Metaswitch SBC/Oracle SBC/Juniper etc.
• Be involved in Major Service Outages (MSO), contributing to technical bridges and identifying and driving service improvements.
• Maintain Business Continuity/Disaster Recovery schedules/rehearsals across Gamma’s Core Network.
• Identify service improvement opportunities with current maintenance procedures.
• Improve monitoring capability across the business for Gamma’s Core Network Services.

Please note that this is a 24/7, 365 days per year operation and you would be required to work 4 days on, 4 days off including nights and weekends.

What You’ll Need

• Knowledge of (and ideally experience managing) large scale telco/IP networks.
• Knowledge of (and ideally experience) of the planning, preparation and implementation of configuration changes across various components of Core Network Infrastructure.
• Ideally an understanding of SIP traffic.
• Possess excellent interpersonal, written, oral, and analytical skills.
• Be an excellent team player with a proactive mindset.
• Ability to prioritise with minimal management intervention and to work under pressure.

What do we offer you?

• Volunteer day to support a charity that matters to you.
• Enhanced maternity and paternity pay.
• Contributory pension plan.
• Group income protection and life assurance (four times your salary).
• Tax-efficient share save and share incentive plans.
• Private medical insurance through Vitality.
• Electric Vehicle scheme and Cycle to Work scheme.

A few things to note

• We can’t offer visa sponsorship or relocation support for this role.
• This position requires shift work including nights and weekends.
• This role is hybrid from our offices in Trafford Park, Manchester.

Gamma is an equal-opportunity employer. We care about inclusion and believe in having diverse teams where everyone can be their true authentic selves. We value each person and their range of backgrounds and actively encourage people from underrepresented backgrounds to apply.