At a Glance
- Tasks: Drive sales growth and develop strategies for Gamma's CCaaS portfolio.
- Company: Join Gamma, a leading provider of voice and data solutions in Europe.
- Benefits: Enjoy 25 days leave, private medical insurance, and flexible work options.
- Other info: Be part of a diverse team that values authenticity and work-life balance.
- Why this job: Make a real impact in transforming customer experiences with innovative tech.
- Qualifications: Experience in business development or sales within telecommunications or CCaaS.
Home based (UK) with travel to client site.
A bit about us
At Gamma we provide voice, data, and mobile solutions to businesses across the UK, Germany, Spain, and the Benelux region. Our people are at the heart of everything we do. When you join us, you’ll be part of a collaborative, forward-thinking team that’s transforming how businesses connect and communicate globally. We’re growing fast, but we never lose sight of what matters: our people. Whether you're looking to develop your skills, take on new challenges, or make a meaningful impact, Gamma is the place to do it.
What is the role responsible for?
We’re looking for a driven and commercially focused CCaaS (Contact Centre as a Service) Business Development Manager to accelerate the growth of Gamma’s customer experience and contact centre portfolio across the UK market. This role will be instrumental in driving new business opportunities through our channel partners and direct customer engagements, positioning Gamma as a trusted advisor in the customer experience space. You’ll work closely with internal sales teams, partners, vendors, and technical specialists to identify opportunities, develop winning propositions, and support customers in transforming their contact centre environments. The successful candidate will combine strong commercial acumen with deep knowledge of CCaaS technologies and customer engagement solutions, helping organisations modernise customer interactions while delivering measurable business outcomes.
Responsibilities:
- Driving sales growth and revenue generation for Gamma's CCaaS portfolio across new and existing customers.
- Developing and executing business development strategies to increase market share and pipeline opportunities.
- Building and maintaining strong relationships with channel partners, strategic customers, and key stakeholders.
- Identifying customer challenges and aligning Gamma's customer experience solutions to deliver business value.
- Supporting the wider sales community with CCaaS expertise, solution positioning, and competitive differentiation.
- Delivering customer presentations, product demonstrations, and commercial proposals.
- Working collaboratively with marketing teams on campaigns, events, webinars, and lead generation initiatives.
- Managing opportunities through the sales cycle, from qualification through to contract signature.
- Maintaining a strong understanding of market trends, competitors, and emerging technologies within the CCaaS and CX space.
- Collaborating with vendor and technology partners to maximise joint opportunities and drive growth.
- Providing accurate pipeline forecasting and reporting through CRM systems.
What you'll bring:
- Proven experience in a Business Development, Sales Specialist, or Account Management role within the telecommunications, UCaaS, CX, or CCaaS sector.
- Strong knowledge of Contact Centre as a Service platforms and customer experience technologies.
- Experience selling through indirect channels, partners, or managed service providers would be highly advantageous.
- Demonstrable track record of achieving and exceeding revenue targets.
- Strong consultative sales and relationship management skills.
- Ability to engage and influence stakeholders from operational managers through to C-suite decision makers.
- Commercially astute with excellent negotiation and opportunity management capabilities.
- Excellent presentation, communication, and networking skills.
- Ability to translate technical solutions into compelling business benefits.
Desirable:
- Experience with leading CCaaS platforms such as Genesys, Five9, NICE, Talkdesk, Content Guru, Amazon Connect, or similar.
- Understanding of UCaaS, Microsoft Teams telephony, and wider customer engagement ecosystems.
- Knowledge of cloud communications and digital transformation programmes.
What do we offer you?
- 25 days annual leave + birthday
- Subsidised private medical insurance
- 5.1% matched pension contributions
- Enhanced parental leave
- Life assurance and Income protection
- Share save and incentive plans
- Electric Vehicle and Cycle scheme
- Employee discounts
- Volunteer day
A few things to note
We require all candidates to be eligible to work in the UK and pass a basic DBS check. If you don’t meet every requirement but feel you could thrive in this role, we would still encourage you to apply. Gamma is an equal-opportunity employer committed to building diverse, inclusive teams where everyone feels valued and can be their authentic selves. We welcome applicants from all backgrounds, especially those underrepresented in our industry. As a family-friendly employer, we foster a culture of trust, autonomy, and flexibility to support your work-life balance and help you thrive at Gamma.
For recruitment agencies – we have a network of fantastic partners that support us in our hiring from time to time. We’re not looking to increase that network currently, so please don’t send speculative CVs.
Business Development Manager - CX / CCaaS in Manchester employer: Gamma
At Gamma, we pride ourselves on being an exceptional employer, offering a collaborative and forward-thinking work culture that prioritises our people. With a strong focus on employee growth, we provide numerous opportunities for skill development and career advancement, alongside a comprehensive benefits package that includes generous annual leave, private medical insurance, and a supportive environment for work-life balance. Located in the vibrant city of London, our team is at the forefront of transforming customer experiences, making this an exciting place to contribute meaningfully to the future of communication solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Business Development Manager - CX / CCaaS in Manchester
✨Get to Grips with Data Visualisation Tools
If you're aiming for a full-time role in business intelligence, brush up on your skills with popular data visualisation tools like Tableau or Power BI. Showcasing projects where you've transformed raw data into clear visual insights can give you a real edge.
✨Join Local Business Intelligence Meetups
Look for local business intelligence meetups or analytics conferences in your area. These events are not just great for learning but also for networking with industry professionals who could lead you to opportunities at companies like Gamma!
✨Engage with Online BI Communities
Join online forums or communities focused on business intelligence—think LinkedIn groups, Reddit threads, or even dedicated Slack channels. Engage actively by sharing your insights and asking questions; this can help you build visibility and connect with potential employers.
✨Leverage Your University’s Career Support
If you're a recent graduate, definitely tap into your university's career services. Many have connections with companies in need of full-time BI specialists, and they can guide you on how to pitch yourself effectively—don't miss out on that!
We think you need these skills to ace Business Development Manager - CX / CCaaS in Manchester
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
Showcase Your Business Acumen:Don't just focus on data; show us how you can apply your insights to real-world business problems. Highlight projects where you made a tangible impact on company performance, and be prepared to explain your thought process in your cover letter.
Tailor Your Documents for Us:When applying for a full-time role at Gamma, tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
Include Relevant Certifications:Certifications like Google Data Analytics or similar qualifications can really make you stand out in business intelligence. Include these in your application, as they demonstrate your commitment to the field and your willingness to stay current with industry standards.
How to prepare for a job interview at Gamma
✨Show off your analytical skills
In a business intelligence role, you're going to need to demonstrate your analytical prowess. Be prepared to discuss specific tools you've used, like SQL, Tableau, or Power BI. Have real-world examples ready where you’ve turned data into actionable insights – this is what makes us shine in interviews!
✨Practice your technical know-how
Expect some technical questions during the interview that dive deep into your understanding of data modelling and analytics frameworks. Brush up on your knowledge of data warehousing concepts and be ready to tackle any real case scenarios they might present. They’ll want to see how you approach problems using your BI toolkit.
✨Portfolio of Projects
Since it's a full-time role, having a strong portfolio is key! Compile case studies demonstrating your previous projects, preferably showing how your insights led to business improvements. This can help us display how you think through complex datasets and your problem-solving process, which is what employers are keen on seeing.
✨Know their business model
Get familiar with Gamma’s business model and recent data-driven decisions. Be prepared to discuss how your skills can specifically support their objectives or challenges. Understanding their landscape shows that you’re not just a data buff, but you’re also genuinely interested in how BI can impact their bottom line.
