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- Tasks: Implement Amazon Connect solutions and enhance client communication channels.
- Company: Join Gamma, a leader in Unified Communications with a dynamic team culture.
- Benefits: Enjoy 25 days annual leave, volunteer days, and private medical insurance.
- Why this job: Make an impact in cloud technology while growing your career in a supportive environment.
- Qualifications: Experience in UC solutions and AWS services, with strong communication skills.
- Other info: Hybrid working from Manchester with a focus on inclusivity and diverse perspectives.
The predicted salary is between 36000 - 60000 £ per year.
At Gamma, we’re more than just a leader in Unified Communications as a Service (UCaaS) – we’re a dynamic, forward-thinking team revolutionising the way businesses connect and communicate. We provide voice, data, and mobile solutions to businesses across the UK, Germany, Spain, and the Benelux region, and we’re expanding rapidly to bring digital automation and Gamma-powered services to SMEs through a growing network of channel partners.
Hybrid working from Manchester. We move fast with a start-up mindset, but we have the stability of a leading European business. Our team thrives on collaboration, innovation, and the belief that diverse perspectives make us stronger. Join us, and you’ll have the opportunity to make an impact, grow your career, and be part of a company that celebrates inclusivity and fresh ideas.
We are looking for an AWS Engineer who will work directly with Gamma clients to deliver solutions and service into their Contact Centres. You’ll deploy cloud hosted solutions and services across multiple communication channels including Voice, Chat, Email and social media. You will have a key focus on automating deployments of Amazon Connect solutions and tooling that increase productivity.
What you’ll be doing day-to-day:
- Owning the implementation of Amazon Connect for clients
- Building best-practice customer contact centres in Amazon Connect
- Effective Contact Routing in Amazon Connect, such as flows, queues, routing profiles
- Reporting & MI
- Chat and voice bots, with working knowledge of AI experiences
- Designing conversational UX (user experience) flows for chat experiences
- Working as a part of project delivery teams across multiple customer projects at the same time
- Working with our software engineers to define requirements and test new features
- Working with SmartAgent Product Team on helping them shape and deliver new features and services
- Work with external clients and work with Project Managers, Solution Architects and Support internally
- Being adaptable to client needs
What you’ll need:
- Experience of engineering / solution design / implementation of a UC or Contact Centre Solution
- Proven experience automating Amazon Connect or similar deployments
- Strong knowledge of AWS services, in particular Lambda, DynamoDB, SES, SQS and S3
- Demonstrable experience of solution design & implementing technology, preferably strong technical skills and the ability to learn quickly
- Excellent communication and listening skills
- Experience of working on multiple concurrent projects
- A strong interest in cloud technology and an ability to think beyond the norm
- Ability to cope with ambiguity
What do we offer you?
- 25 days of annual leave, plus an extra day off for your birthday
- A volunteer day to support a charity that matters to you
- Enhanced maternity and paternity pay
- A contributory pension plan
- Group income protection and life assurance (four times your salary)
- Tax-efficient share save and share incentive plans
- Private medical insurance through Vitality
- An Electric Vehicle scheme through Octopus and a Cycle to Work scheme
Unfortunately, we can’t offer visa sponsorship or relocation support for this role. This role requires hybrid working from our Manchester office. If you feel you could be a good fit for Gamma but do not think that you meet all the requirements, we still encourage you to apply as you could be the person that we are looking for!
Gamma is an equal-opportunity employer. We care about inclusion and believe in having diverse teams where everyone can be their true authentic selves. We value each person and their range of backgrounds and actively encourage people from underrepresented backgrounds to apply.
We don’t discriminate based on any protected characteristics e.g., race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability, or age. We are a family-friendly employer with a culture based on trust, autonomy, and flexibility to help you create a work-life balance and enjoy working here at Gamma.
AWS Engineer in Manchester employer: Gamma
Contact Detail:
Gamma Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AWS Engineer in Manchester
✨Tip Number 1
Network like a pro! Reach out to current employees at Gamma on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the AWS Engineer role. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by brushing up on your AWS knowledge, especially around Amazon Connect. Be ready to discuss your past projects and how you’ve tackled challenges in cloud technology. Show us your passion for innovation and problem-solving!
✨Tip Number 3
Don’t just apply – engage! When you submit your application through our website, follow up with a friendly email expressing your enthusiasm for the role. It shows initiative and keeps you on our radar!
✨Tip Number 4
Be adaptable and open-minded during the interview process. Gamma values diverse perspectives, so share your unique ideas and experiences. Show us how you can contribute to our dynamic team and help shape the future of communication!
We think you need these skills to ace AWS Engineer in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the AWS Engineer role. Highlight your experience with Amazon Connect and any relevant AWS services. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for cloud technology and how you can contribute to our team at Gamma. Let us know why you're excited about this opportunity!
Showcase Your Projects: If you've worked on multiple projects, don’t hold back! Describe your role in automating deployments or designing solutions. We love seeing real examples of your work and how you’ve made an impact.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Gamma
✨Know Your AWS Inside Out
Make sure you brush up on your knowledge of AWS services, especially Lambda, DynamoDB, SES, SQS, and S3. Be ready to discuss how you've used these in past projects or how you would apply them in the role at Gamma.
✨Showcase Your Automation Skills
Prepare examples of how you've automated deployments, particularly with Amazon Connect. Highlight any specific challenges you faced and how you overcame them to demonstrate your problem-solving skills.
✨Communicate Clearly and Effectively
Since you'll be working closely with clients and project teams, practice articulating your thoughts clearly. Use examples from your experience to illustrate your points, and don't hesitate to ask clarifying questions if needed.
✨Embrace the Start-Up Mindset
Gamma values innovation and adaptability, so be prepared to discuss how you've thrived in fast-paced environments. Share instances where you've had to think outside the box or adapt quickly to changing client needs.
