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For Companies At a Glance
- Tasks: Lead and transform service delivery operations while optimising processes with automation and AI.
- Company: Join Gamma, a dynamic team revolutionising business communication across Europe.
- Benefits: Enjoy 25 days annual leave, volunteer days, enhanced parental pay, and private medical insurance.
- Why this job: Make a real impact in a fast-paced environment with opportunities for career growth.
- Qualifications: Proven leadership experience in telecoms and strong skills in operational efficiency and team management.
- Other info: Hybrid working in Glasgow with a culture of inclusivity and diverse perspectives.
The predicted salary is between 48000 - 72000 £ per year.
A Bit About Us
At Gamma, we’re a dynamic, forward-thinking team revolutionizing the way businesses connect and communicate. We provide voice, data, and mobile solutions to businesses across the UK, Germany, Spain, and the Benelux region, and we’re expanding rapidly to bring digital automation and Gamma-powered services to SMEs through a growing network of channel partners.
Location: Glasgow (Hybrid)
We move fast with a start-up mindset, but we have the stability of a leading European business. Our team thrives on collaboration, innovation, and the belief that diverse perspectives make us stronger. Join us, and you’ll have the opportunity to make an impact, grow your career, and be part of a company that celebrates inclusivity and fresh ideas.
What will you be doing day-to-day?
- Own and manage the full lifecycle of service delivery.
- Ensure all service changes are executed accurately, on time, and in compliance with internal standards and regulatory requirements.
- Lead the transformation of delivery operations.
- Champion the use of automation, system integrations, and AI to optimise processes.
- Proactively identify and manage risks to service delivery timelines and quality.
- Build and maintain strong relationships with key suppliers and monitor performance.
- Operational interface between multiple teams.
- Support pre-sales and solution design teams with delivery feasibility and timelines.
- Lead and inspire a high-performing team, fostering a culture of accountability, development, and excellence.
- Mentor and coach team members to build capability and resilience across the function.
- Monitor delivery costs, resource utilisation, and margin performance across projects.
- Collaborate with Finance and Commercial teams to forecast delivery capacity and revenue impact.
What you’ll need:
- Proven experience in a senior delivery or operations leadership role within a telecoms or managed network services environment.
- Demonstrated success in transforming business operations and leading large-scale change initiatives.
- Strong understanding of provisioning and lifecycle management for services such as broadband, Ethernet, SD-WAN, UCaaS, and CCaaS.
- Experience applying automation, AI, and system integrations to improve operational efficiency and customer outcomes.
- Commercially and financially aware, with experience managing budgets, margins, and revenue delivery.
- Experience managing third-party suppliers and delivery partners in a performance-driven environment.
- Familiarity with telecoms OSS/BSS platforms, CRM systems, and service orchestration tools.
- ITIL certification or equivalent service management experience.
- Experience with automation and workflow tools (e.g., ServiceNow, Salesforce).
- Strong analytical, problem-solving, and stakeholder management skills.
- Excellent communication and people leadership capabilities.
What do we offer you?
- 25 days of annual leave, plus an extra day off for your birthday.
- A volunteer day to support a charity that matters to you.
- Enhanced maternity and paternity pay.
- A contributory pension plan.
- Group income protection and life assurance (four times your salary).
- Tax-efficient share save and share incentive plans.
- Private medical insurance through Vitality.
- Electric Vehicle scheme through Octopus and a Cycle to Work scheme.
A few things to note:
- Unfortunately, we can't offer visa sponsorship or relocation support for this role.
- This role requires hybrid working from our Glasgow office.
- If you feel you could be a good fit for Gamma but do not think that you meet all the requirements, we still encourage you to apply.
- Gamma is an equal-opportunity employer.
- We care about inclusion and believe in having diverse teams where everyone can be their true authentic selves.
- We value each person and their range of backgrounds and actively encourage people from underrepresented backgrounds to apply.
- We don’t discriminate based on any protected characteristics.
- We are a family-friendly employer with a culture based on trust, autonomy, and flexibility.
- For recruitment agencies – we have a network of fantastic partners that support us in our hiring from time to time.
Head of Delivery Operations in Glasgow employer: Gamma
Contact Detail:
Gamma Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Delivery Operations in Glasgow
✨Tip Number 1
Network like a pro! Reach out to people in the telecoms industry, especially those who work at Gamma or similar companies. A friendly chat can open doors and give you insider info on what they’re really looking for.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Gamma’s services and recent projects. Show us you’re not just another candidate but someone who’s genuinely interested in how we revolutionise communication.
✨Tip Number 3
Practice your leadership stories! We want to hear about times you’ve transformed operations or led a team to success. Be ready to share specific examples that highlight your skills in managing delivery and driving change.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. It shows us you’re keen and professional, which is exactly the kind of attitude we love at Gamma.
We think you need these skills to ace Head of Delivery Operations in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Head of Delivery Operations role. Highlight your experience in telecoms and any leadership roles you've had, as we want to see how you can transform our delivery operations.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background makes you a perfect fit for Gamma. Don’t forget to mention your experience with automation and system integrations!
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to lead change and improve operational efficiency. Numbers and results speak volumes, so don’t hold back on sharing your successes!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team at Gamma!
How to prepare for a job interview at Gamma
✨Know Your Stuff
Make sure you brush up on your knowledge of telecoms and managed network services. Understand the specifics of service delivery, provisioning, and lifecycle management for services like broadband and SD-WAN. This will show that you're not just familiar with the industry but also ready to hit the ground running.
✨Showcase Your Leadership Skills
As a Head of Delivery Operations, you'll need to lead and inspire a team. Be prepared to discuss your previous experiences in mentoring and coaching team members. Share specific examples of how you've fostered a culture of accountability and excellence in your past roles.
✨Emphasise Your Change Management Experience
Gamma is looking for someone who can transform delivery operations. Be ready to talk about large-scale change initiatives you've led, especially those involving automation and AI. Highlight any successful outcomes and how you managed risks during these transformations.
✨Build Relationships
Strong relationships with suppliers and internal teams are crucial. Prepare to discuss how you've effectively managed third-party suppliers and collaborated with various teams in the past. This will demonstrate your ability to be the operational interface that Gamma needs.
