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For Companies At a Glance
- Tasks: Provide top-notch support to our strategic clients and manage technical issues.
- Company: Join Gamma, a dynamic leader in Unified Communications with a collaborative culture.
- Benefits: Enjoy 25 days annual leave, volunteer days, and private medical insurance.
- Why this job: Make a real impact while growing your career in a fast-paced environment.
- Qualifications: Strong IT skills and a passion for customer service; tech support experience is a plus.
- Other info: Hybrid work model with excellent career growth opportunities and a focus on inclusivity.
The predicted salary is between 30000 - 42000 ÂŁ per year.
Location: Glasgow/Hybrid
Employment Type: Full-Time; Shift Rotation – Monday to Friday
A Bit About Us
At Gamma, we’re more than just a leader in Unified Communications as a Service (UCaaS) – we’re a dynamic, forward‑thinking team revolutionizing the way businesses connect and communicate. We provide voice, data, and mobile solutions to businesses across the UK, Germany, Spain, and the Benelux region, and we’re expanding rapidly to bring digital automation and Gamma‑powered services to SMEs through a growing network of channel partners. Our team thrives on collaboration, innovation, and the belief that diverse perspectives make us stronger. Join us, and you’ll have the opportunity to make an impact, grow your career, and be part of a company that celebrates inclusivity and fresh ideas.
Role: Customer Support Technician
The role of Customer Support Technician will encompass a range of key customer service activities providing support to our largest, most strategic clients. Your day will consist of fault management primarily, as well as general support for our various in‑house, market‑leading business‑led communications products. You will be 100% focused on delivering excellent service using strong technical and diagnostic skills. As a Customer Support Technician, you’ll play a key part in a fast‑paced, proactive business function that is key to our success. We know giving you the right tools and training is essential. Full training will be given on our products as well as ongoing coaching and support.
How we work
This role will see you work Monday to Friday. You will be based from our Glasgow office and operates in a hybrid model, with an expectation of three days in the office including Tuesday and Thursday. Your shift pattern will alternate each week and will be either 08:00‑16:30 or 09:30‑18:00.
About You
- You will be an excellent team player with a proactive mindset, with a passion for working together as a team to achieve goals.
- You will thrive in an environment where you are trusted to work smart and work hard without micromanagement.
- You will have excellent IT Skills, as well as a familiarity with general Customer Service handling & CRM systems.
- You’ll have an outgoing and welcoming personality, able to adapt to differing customer groups at ease, taking pride in providing a first‑class customer experience at all times.
- You’ll have a good technical understanding and a logical approach to resolving diagnostic issues.
- Ideally, you’ll have experience of providing technical customer support for Voice and Data technologies but this is not essential.
What do we offer you?
- 25 days of annual leave, plus an extra day off for your birthday.
- A volunteer day to support a charity that matters to you.
- Enhanced maternity and paternity pay.
- A contributory pension plan.
- Group income protection and life assurance (four times your salary).
- Tax‑efficient share save and share incentive plans.
- Private medical insurance through Vitality, which extends to your immediate family.
- An Electric Vehicle scheme through Octopus and a Cycle to Work scheme.
A few things to note
- Unfortunately, we can’t offer visa sponsorship or relocation support for this role.
- This role is hybrid from our Glasgow office.
- If you feel you could be a good fit for Gamma but do not think that you meet all the requirements, we still encourage you to apply.
- Gamma is an equal‑opportunity employer. We care about inclusion and believe in having diverse teams where everyone can be their true authentic selves.
- We value each person and their range of backgrounds and actively encourage people from underrepresented backgrounds to apply.
- We don’t discriminate based on any protected characteristics e.g., race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability, or age.
- We are a family‑friendly employer with a culture based on trust, autonomy, and flexibility to help you create a work‑life balance.
Customer Support Technician - Enterprise Markets in Glasgow employer: Gamma
Contact Detail:
Gamma Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Technician - Enterprise Markets in Glasgow
✨Tip Number 1
Get to know Gamma! Research the company culture, values, and products. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your skills align with the role of Customer Support Technician. Practice your responses to common questions, focusing on your technical skills and customer service experience.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Support Technician - Enterprise Markets in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Customer Support Technician role. Highlight any relevant technical support experience and customer service skills to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your background makes you a great candidate. Don’t forget to mention your enthusiasm for working in a collaborative environment like ours.
Show Off Your Technical Skills: Since this role involves fault management and technical support, be sure to showcase your IT skills and any experience with Voice and Data technologies. We want to see how you can contribute to our team from day one!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Gamma
✨Know Your Stuff
Before the interview, make sure you brush up on Gamma's products and services, especially in Unified Communications. Familiarise yourself with common technical issues related to voice and data technologies, as this will show your genuine interest and readiness to tackle customer support challenges.
✨Show Off Your People Skills
As a Customer Support Technician, you'll be interacting with various clients. Prepare examples of how you've successfully handled customer queries or resolved conflicts in the past. Highlight your ability to adapt your communication style to different customer groups – it’s all about making that first-class customer experience!
✨Demonstrate Team Spirit
Gamma values collaboration, so be ready to discuss how you work within a team. Share experiences where you contributed to team goals or supported colleagues. This will help convey that you're not just a lone wolf but someone who thrives in a dynamic, team-oriented environment.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the role and the company culture. Inquire about the training process for new hires or how the team collaborates on complex issues. This shows your enthusiasm for the position and helps you gauge if Gamma is the right fit for you.
