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For Companies At a Glance
- Tasks: Provide top-notch customer support and troubleshoot technical issues for our clients.
- Company: Join Gamma, a dynamic leader in Unified Communications with a collaborative culture.
- Benefits: Enjoy 25 days annual leave, volunteer days, and private medical insurance.
- Why this job: Make a real impact while growing your career in a fast-paced environment.
- Qualifications: Strong IT skills and a passion for customer service are essential.
- Other info: Hybrid work model with excellent career growth opportunities and a focus on inclusivity.
The predicted salary is between 28800 - 43200 £ per year.
A bit about us
At Gamma, we're more than just a leader in Unified Communications as a Service (UCaaS) – we're a dynamic, forward-thinking team revolutionizing the way businesses connect and communicate. We provide voice, data, and mobile solutions to businesses across the UK, Germany, Spain, and the Benelux region, and we're expanding rapidly to bring digital automation and Gamma-powered services to SMEs through a growing network of channel partners. We move fast with a start-up mindset, but we have the stability of a leading European business. Our team thrives on collaboration, innovation, and the belief that diverse perspectives make us stronger. Join us, and you'll have the opportunity to make an impact, grow your career, and be part of a company that celebrates inclusivity and fresh ideas.
About the Role
The role of Customer Support Technician will encompass a range of key customer service activities providing support to our largest, most strategic clients. Your day will consist of fault management primarily, as well as general support for our various in-house, market leading business-led communications products. You will be 100% focused on delivering excellent service using strong technical and diagnostic skills. As a Customer Support Technician, you'll play a key part in a fast-paced, proactive business function that is key to our success. We know giving you the right tools and training is essential. Full training will be given on our products as well as ongoing coaching and support.
How we work:
This role will see you work Monday to Friday. You will be based from our Glasgow office and operates in a hybrid model, with an expectation of three days in the office including Tuesday and Thursday. Your shift pattern will alternate each week and will be either 08:00-16:30 or 09:30-18:00.
About You
- You will be an excellent team player with a proactive mindset, with a passion for working together as a team to achieve goals.
- You will thrive in an environment where you are trusted to work smart and work hard without micromanagement.
- You will have excellent IT Skills, as well as a familiarity with general Customer Service handling & CRM systems.
- You’ll have an outgoing and welcoming personality, able to adapt to differing customer groups at ease, taking pride in providing a first-class customer experience at all times.
- You’ll have a good technical understanding and a logical approach to resolving diagnostic issues.
- Ideally, you’ll have experience of providing technical customer support for Voice and Data technologies but this is not essential.
What do we offer you?
- 25 days of annual leave, plus an extra day off for your birthday.
- A volunteer day to support a charity that matters to you.
- Enhanced maternity and paternity pay.
- A contributory pension plan.
- Group income protection and life assurance (four times your salary).
- Tax-efficient share save and share incentive plans.
- Private medical insurance through Vitality, which extends to your immediate family.
- An Electric Vehicle scheme through Octopus and a Cycle to Work scheme.
A few things to note
- Unfortunately, we can’t offer visa sponsorship or relocation support for this role.
- This role is hybrid from our Glasgow office.
- If you feel you could be a good fit for Gamma but do not think that you meet all the requirements, we still encourage you to apply.
- Gamma is an equal-opportunity employer. We care about inclusion and believe in having diverse teams where everyone can be their true authentic selves.
- We value each person and their range of backgrounds and actively encourage people from underrepresented backgrounds to apply.
- We don’t discriminate based on any protected characteristics e.g., race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability, or age.
- We are a family-friendly employer with a culture based on trust, autonomy, and flexibility to help you create a work-life balance and enjoy working here at Gamma.
For recruitment agencies – we have a network of fantastic partners that support us in our hiring from time to time. We’re not looking to increase that network currently, so please don’t send speculative CVs.
Customer Support Technician in Glasgow employer: Gamma
Contact Detail:
Gamma Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Technician in Glasgow
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Gamma. Understand their products and values, and think about how you can contribute to their mission. This will show you're genuinely interested and help you stand out.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer support and technical skills. Role-play with a friend or use online resources to get comfortable with your responses. The more you practice, the more confident you'll feel!
✨Tip Number 3
Show off your personality! Gamma values a welcoming and outgoing attitude, so let your true self shine during the interview. Share personal anecdotes that highlight your teamwork and problem-solving skills – it’ll make you memorable!
✨Tip Number 4
Follow up after your interview! A quick thank-you email expressing your appreciation for the opportunity can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Support Technician in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Support Technician role. Highlight any relevant technical support experience and customer service skills to show us you're the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your background aligns with our values at Gamma. Keep it friendly and professional!
Show Off Your Technical Skills: Since this role involves fault management and technical support, don’t forget to mention any IT skills or experience with Voice and Data technologies. We love seeing candidates who can demonstrate their technical know-how!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Gamma
✨Know Your Stuff
Make sure you understand the products and services that Gamma offers. Familiarise yourself with their voice, data, and mobile solutions. This will not only help you answer technical questions but also show your genuine interest in the role.
✨Show Off Your People Skills
As a Customer Support Technician, you'll be interacting with various clients. Prepare examples of how you've successfully handled customer interactions in the past. Highlight your ability to adapt to different customer personalities and your commitment to providing excellent service.
✨Be Ready for Technical Questions
Brush up on your technical knowledge, especially around fault management and diagnostic skills. Even if you don't have direct experience with Voice and Data technologies, demonstrating a logical approach to problem-solving can set you apart.
✨Embrace the Team Spirit
Gamma values collaboration and teamwork. Be prepared to discuss how you've worked effectively in teams before. Share experiences where you contributed to achieving team goals and how you thrive in a supportive environment.