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- Tasks: Install customer solutions and perform site audits for voice and WAN/SDWAN.
- Company: Gamma is a leading UCaaS provider in Europe, focusing on digital automation.
- Benefits: Enjoy 25 days PTO, private medical insurance, and your birthday off!
- Why this job: Join a supportive team where relationships matter and make a real impact.
- Qualifications: Experience in LAN environments, technical support, and Meraki deployment required.
- Other info: We value diversity and encourage everyone to apply, regardless of background.
The predicted salary is between 36000 - 60000 £ per year.
26 February 2025
We understand that the best business partnerships are genuine, and trust comes easily when you have the right partner beside you. That’s why we place relationships at the heart of everything we do.
A different breed of communications provider. Loyal. Supportive. Reliable. By your side. Together, we can accomplish extraordinary things – we can be #GoodTogether.
A bit about us
Gamma is a leading supplier of Unified Communications as a Service (UCaaS): we provide voice, data, and mobile products and services to the UK, German, Spanish, and Benelux business markets.
Gamma is expanding its UCaaS presence in Europe with a family of businesses focusing on digital automation, delivering Gamma-powered services to SME customers via a network of channel partners in Germany, Spain, and the Benelux region.
What will you be doing day-to-day?
- On-site installation of customer solutions both at customer premises and in Data Centre locations across the UK for Voice and WAN/SDWAN Solutions.
- Onsite structured cabling to support deployment of SDWAN and Voice handsets.
- Site Audits and Wireless surveys/design.
- Co-op diagnostics from remote customer sites to assist with resolving complex faults.
- Provide Out of Hours on-call assistance to customers, and where appropriate, provide on-site support and replacement of hardware.
- Maintain accurate records of the equipment, including its configurations, in an asset database, performing regular reviews and audits of the existing records.
- Perform technical support and collate further information where required to pass onto Senior stakeholders.
- Manage work threads to SLA, working alongside other teams (both internal and external) to exceed customer expectations.
- Understanding of LAN environments and installation of CPE incorporating Access points.
- Experience of troubleshooting large/complex LAN environments.
What you’ll need
- Configuration and deployment/installation of complex LAN environments.
- Previous experience in technical support for LAN environments.
- Previous experience and knowledge of Meraki deployment (SDWAN).
- Experience in performing structured cabling and tracing faults.
- Experience in performing wireless surveys/design.
- Installation of Cisco CPE.
What do we offer?
- 25 days PTO + bank holidays
- Your birthday off
- Private Medical Insurance
- Electric Vehicle (EV) scheme
- Pension plan
- Enhanced maternity and paternity leave
If you feel you could be a good fit for Gamma but do not think that you meet all the requirements, we still encourage you to apply as you could be the person that we are looking for! Gamma is an equal-opportunity employer. We care about inclusion and believe in having diverse teams where everyone can be their true authentic selves.
We value each person and their range of backgrounds and actively encourage people from underrepresented backgrounds to apply. We don’t discriminate based on any protected characteristics e.g., race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability, or age. We are a family-friendly employer with a culture based on trust, autonomy, and flexibility so that you can create a work-life balance and enjoy working here at Gamma.
Please note we only use recruitment agencies registered on our preferred suppliers list and as such, any speculative CVs received will not be considered. Agencies cannot work on this role unless released by Gamma’s recruitment team.
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Field Engineer employer: Gamma
Contact Detail:
Gamma Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Engineer
✨Tip Number 1
Familiarize yourself with the specific technologies mentioned in the job description, such as Meraki deployment and Cisco CPE installation. Having hands-on experience or relevant certifications can set you apart from other candidates.
✨Tip Number 2
Network with professionals in the Unified Communications field, especially those who work with LAN environments. Attend industry events or join online forums to build connections that could lead to referrals or insider information about the role.
✨Tip Number 3
Prepare for potential technical assessments by practicing troubleshooting scenarios related to complex LAN environments. Being able to demonstrate your problem-solving skills during interviews can significantly boost your chances.
✨Tip Number 4
Showcase your ability to work collaboratively with both internal and external teams. Highlight any past experiences where you exceeded customer expectations, as this aligns with Gamma's emphasis on building strong relationships.
We think you need these skills to ace Field Engineer
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Field Engineer position. Make sure you understand the key responsibilities and required skills, such as experience with LAN environments and Meraki deployment.
Tailor Your CV: Customize your CV to highlight relevant experience in technical support, structured cabling, and installation of Cisco CPE. Use specific examples that demonstrate your expertise in these areas.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the role and the company. Mention how your values align with Gamma's focus on relationships and customer support, and express your enthusiasm for contributing to their mission.
Highlight Soft Skills: In addition to technical skills, emphasize your soft skills such as teamwork, communication, and problem-solving abilities. These are crucial for managing work threads and exceeding customer expectations.
How to prepare for a job interview at Gamma
✨Understand the Company Culture
Before your interview, take some time to research Gamma's values and culture. They emphasize relationships, trust, and support, so be prepared to discuss how you align with these principles in your work.
✨Showcase Your Technical Skills
Be ready to talk about your experience with LAN environments, Meraki deployment, and structured cabling. Prepare specific examples of past projects where you successfully implemented these technologies.
✨Demonstrate Problem-Solving Abilities
Since the role involves troubleshooting complex faults, think of scenarios where you've resolved technical issues. Highlight your analytical skills and how you approach problem-solving in high-pressure situations.
✨Prepare Questions for the Interviewers
Engage with your interviewers by asking insightful questions about the team dynamics, ongoing projects, and future goals of Gamma. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
