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For Companies At a Glance
- Tasks: Support partners and customers, ensuring they maximise value from Gamma's products.
- Company: Gamma is a leading UCaaS provider, transforming business communication across Europe.
- Benefits: Enjoy 25 days annual leave, volunteer days, enhanced parental pay, and private medical insurance.
- Why this job: Join a dynamic team that values collaboration, innovation, and diverse perspectives.
- Qualifications: Excellent customer service skills and experience with Gamma Voice Products required.
- Other info: This hybrid role is based in Manchester; we encourage all backgrounds to apply.
The predicted salary is between 28800 - 43200 £ per year.
A Bit About Us
At Gamma, we’re more than just a leader in Unified Communications as a Service (UCaaS) – we’re a dynamic, forward-thinking team revolutionizing the way businesses connect and communicate. We provide voice, data, and mobile solutions to businesses across the UK, Germany, Spain, and the Benelux region, and we’re expanding rapidly to bring digital automation and Gamma-powered services to SMEs through a growing network of channel partners.
We move fast with a start-up mindset, but we have the stability of a leading European business. Our team thrives on collaboration, innovation, and the belief that diverse perspectives make us stronger. Join us, and you’ll have the opportunity to make an impact, grow your career, and be part of a company that celebrates inclusivity and fresh ideas.
Who are we looking for?
The Customer Success Technician will be responsible for supporting our partners and customers, ensuring that they are gaining the most value from their partnership and achieving their goals through Gamma’s product and service offerings. Your primary responsibility will be to provide an exceptional experience for our customers. You will work to support our partners to resolve their queries and technical support issues at point of contact in a considerate and timely manner across various contact channels.
What will you be doing day-to-day?
- Be a point of contact for customer queries via our existing live contact channels, solving complex problems and identifying solutions with a focus on first contact resolution through collaboration and consultation with wider team members.
- Explicitly understand what our customers and partners are aiming to achieve with our products and services, supporting the rollout of new deployments through promotion of best practice, expert knowledge and self-service advocacy.
- Provide insight into customer challenges, feeding into our Customer Success Leads/Value Stream to help to implement service improvement.
- As a product expert, you will have in depth technical knowledge and expertise of our products to support and contribute to the ongoing learning of our teams and our customers.
- Identify and feedback opportunities for where the business can develop initiatives that will optimise existing service processes, tools, or systems.
- Drive and improve customer satisfaction and value enhancement through a customer first/low customer effort approach at all times.
What you’ll need:
- Excellent customer success/service skills.
- Previous experience with Gamma Voice Products.
- Strong analytical and problem-solving skills with a track record of delivering solutions.
- Tenacity in finding the root of problems and ensuring sustainable fixes are in place.
- Able to manage own time and work under pressure to deadlines.
- Work effectively and collaboratively with others.
- Able to manage the demands of numerous tasks concurrently.
- Able to communicate effectively with different stakeholders.
What do we offer you?
- 25 days of annual leave, plus an extra day off for your birthday.
- A volunteer day to support a charity that matters to you.
- Enhanced maternity and paternity pay.
- A contributory pension plan.
- Group income protection and life assurance (four times your salary).
- Tax-efficient share save and share incentive plans.
- Private medical insurance through Vitality.
- An Electric Vehicle scheme and a Cycle to Work scheme.
A few things to note
Unfortunately, we can't offer visa sponsorship or relocation support for this role. This role is Hybrid from our Manchester office. If you feel you could be a good fit for Gamma but do not think that you meet all the requirements, we still encourage you to apply as you could be the person that we are looking for!
Gamma is an equal-opportunity employer. We care about inclusion and believe in having diverse teams where everyone can be their true authentic selves. We value each person and their range of backgrounds and actively encourage people from underrepresented backgrounds to apply. We don’t discriminate based on any protected characteristics e.g., race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability, or age. We are a family-friendly employer with a culture based on trust, autonomy, and flexibility to help you create a work-life balance and enjoy working here at Gamma.
Customer Success Technician - Gamma Business employer: Gamma
Contact Detail:
Gamma Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Technician - Gamma Business
✨Tip Number 1
Familiarise yourself with Gamma's products and services, especially their voice solutions. Understanding the technical aspects will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Gamma on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be a great advantage during your application process.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully resolved customer issues. Highlighting your problem-solving skills and customer service experience will resonate well with the hiring team.
✨Tip Number 4
Showcase your ability to work collaboratively by sharing examples of teamwork in your previous roles. Gamma values collaboration, so demonstrating this skill can set you apart from other candidates.
We think you need these skills to ace Customer Success Technician - Gamma Business
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Success Technician at Gamma. Highlight your relevant experience in customer service and technical support in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your analytical and problem-solving skills, as well as any previous experience with Gamma Voice Products.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer success and your understanding of Gamma's products. Mention specific examples of how you've resolved customer issues in the past and how you can contribute to their team.
Showcase Your Soft Skills: In your application, highlight your ability to communicate effectively with different stakeholders and manage multiple tasks. These soft skills are crucial for the role and should be evident in your written application.
How to prepare for a job interview at Gamma
✨Understand Gamma's Products
Before the interview, make sure you have a solid understanding of Gamma's voice, data, and mobile solutions. Familiarise yourself with their offerings and think about how they can benefit customers. This knowledge will help you answer questions confidently and demonstrate your enthusiasm for the role.
✨Showcase Your Customer Success Skills
Prepare examples from your past experiences where you've successfully resolved customer issues or improved customer satisfaction. Highlight your analytical and problem-solving skills, as well as your ability to communicate effectively with different stakeholders.
✨Demonstrate Collaboration
Since the role involves working closely with partners and team members, be ready to discuss how you've collaborated in previous roles. Share specific instances where teamwork led to successful outcomes, showcasing your ability to work under pressure and manage multiple tasks.
✨Ask Insightful Questions
At the end of the interview, ask thoughtful questions about Gamma's approach to customer success and how they measure satisfaction. This shows your genuine interest in the company and the role, and it gives you a chance to assess if Gamma is the right fit for you.
