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For Companies At a Glance
- Tasks: Install and support cutting-edge voice and data solutions for businesses across the UK.
- Company: Join Gamma, a leader in Unified Communications with a vibrant, inclusive culture.
- Benefits: Enjoy 25 days leave, private medical insurance, and a cycle to work scheme.
- Why this job: Make a real impact while growing your career in a fast-paced, innovative environment.
- Qualifications: Experience in LAN environments and technical support; knowledge of Meraki and Cisco is a plus.
- Other info: Flexible work-life balance in a family-friendly workplace that values diversity.
The predicted salary is between 36000 - 60000 £ per year.
A bit about Gamma
At Gamma, we're a leader in Unified Communications as a Service (UCaaS) and a dynamic team revolutionising the way businesses connect and communicate. We provide voice, data, and mobile solutions to businesses across the UK, Germany, Spain, and the Benelux region, and we're expanding rapidly to bring digital automation and Gamma-powered services to SMEs through a growing network of channel partners. Our team thrives on collaboration, innovation, and the belief that diverse perspectives make us stronger. Join us to make an impact, grow your career, and be part of a company that celebrates inclusivity and fresh ideas.
Who are we looking for?
We are looking for a Field Engineer to join us here at Gamma and be part of a thriving organisation that helps contribute to our successes.
What will you be doing day-to-day?
- On-site installation of customer solutions both at customer premises and in Data Centre locations across the UK for Voice and WAN/SDWAN Solutions.
- Onsite structured cabling to support deployment of SDWAN and Voice handsets.
- Site Audits and Wireless surveys/design.
- Co-op diagnostics from remote customer sites to assist with resolving complex faults.
- Provide Out of Hours on-call assistance to customers, and where appropriate, provide on-site support and replacement of hardware.
- Maintain accurate records of the equipment, including its configurations, in an asset database, performing regular reviews and audits of the existing records.
- Perform technical support and collate further information where required to pass onto Senior stakeholders.
- Manage work threads to SLA, working alongside other teams (both internal and external) to exceed customer expectations.
- Understanding of LAN environments and installation of CPE incorporating Access points.
- Experience of troubleshooting large/complex LAN environments.
What you'll need
- Configuration and deployment/installation of complex LAN environments.
- Previous experience in technical support for LAN environments.
- Previous experience and knowledge of Meraki deployment (SDWAN).
- Experience in performing structured cabling and tracing faults.
- Experience in performing wireless surveys/design.
- Installation of Cisco CPE.
What do we offer you?
- 25 days of annual leave, plus a birthday off, and a volunteer day to support a charity of your choice.
- Enhanced maternity and paternity pay.
- Contributory pension plan with Gamma's contribution based on yours.
- Group income protection and life assurance (four times your salary).
- Tax-efficient share save and share incentive plans.
- Private medical insurance through Vitality for you and your immediate family.
- Electric Vehicle scheme through Octopus and a Cycle to Work scheme.
A few things to note
- We can't offer visa sponsorship or relocation support for this role.
- This role is Field Based across the North East and Scotland.
- If you feel you could be a good fit but don't meet all the requirements, we still encourage you to apply.
Gamma is an equal-opportunity employer. We care about inclusion and believe in having diverse teams where everyone can be their true authentic selves. We value each person and actively encourage people from underrepresented backgrounds to apply. We don't discriminate based on any protected characteristics e.g., race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability, or age. We are a family-friendly employer with a culture based on trust, autonomy, and flexibility to help you create a work-life balance and enjoy working here at Gamma.
Field Engineer - Enterprise Markets in Bath employer: Gamma
Contact Detail:
Gamma Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Engineer - Enterprise Markets in Bath
✨Tip Number 1
Get to know Gamma and our culture! Research our values and recent projects. When you show up for interviews, drop in some knowledge about us – it’ll impress the hiring team and show you’re genuinely interested.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider info or even a referral, which can give you a leg up in the application process.
✨Tip Number 3
Prepare for hands-on assessments! As a Field Engineer, you might face practical tests. Brush up on your technical skills, especially around LAN environments and Meraki deployment, so you can shine when it counts.
✨Tip Number 4
Don’t hesitate to apply through our website! It’s the best way to ensure your application gets seen. Plus, if you feel you could be a good fit but don’t meet every requirement, we still want to hear from you!
We think you need these skills to ace Field Engineer - Enterprise Markets in Bath
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Field Engineer role. Highlight your experience with LAN environments, structured cabling, and any relevant technical support roles. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about joining Gamma and how your background aligns with our mission. Be genuine and let your personality come through – we love fresh ideas!
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples of how you've tackled complex issues in previous roles. We value innovation and collaboration, so share how you’ve worked with others to exceed customer expectations.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s quick and easy, and it helps us keep track of all applications. Plus, we can’t wait to see what you bring to the table!
How to prepare for a job interview at Gamma
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of LAN environments, SDWAN, and Cisco CPE installations. Be ready to discuss your previous experiences in technical support and how you've tackled complex issues in the past. This will show that you're not just familiar with the tech but can also apply it effectively.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've diagnosed and resolved faults in previous roles. Gamma values innovation and collaboration, so highlight instances where you worked with teams to exceed customer expectations or improve processes. This will demonstrate your ability to think on your feet and work well under pressure.
✨Understand Their Culture
Gamma prides itself on inclusivity and diverse perspectives. Familiarise yourself with their values and be ready to discuss how you can contribute to their culture. Share your thoughts on collaboration and how you can bring fresh ideas to the table, as this aligns with their start-up mindset.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company. Inquire about their approach to digital automation or how they support their engineers in maintaining work-life balance. This shows your genuine interest in the position and helps you assess if Gamma is the right fit for you.
