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For Companies At a Glance
- Tasks: Provide top-notch support to our strategic clients and solve their tech issues.
- Company: Join Gamma, a dynamic leader in Unified Communications with a start-up vibe.
- Benefits: Enjoy a competitive salary, hybrid work options, and career growth opportunities.
- Why this job: Make a real impact while working in a collaborative and innovative environment.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Be part of a diverse team that values fresh ideas and inclusivity.
The predicted salary is between 28800 - 43200 £ per year.
Location: Glasgow/Hybrid Full-Time; Shift Rotation Monday to Friday
A bit about us
At Gamma, we're more than just a leader in Unified Communications as a Service (UCaaS); we're a dynamic, forward-thinking team revolutionizing the way businesses connect and communicate. We provide voice, data, and mobile solutions to businesses across the UK, Germany, Spain, and the Benelux region, and we're expanding rapidly to bring digital automation and Gamma-powered services to SMEs through a growing network of channel partners. We move fast with a start-up mindset, but we have the stability of a leading European business. Our team thrives on collaboration, innovation, and the belief that diverse perspectives make us stronger. Join us, and you'll have the opportunity to make an impact, grow your career, and be part of a company that celebrates inclusivity and fresh ideas.
About the Role
The role of Customer Support Technician will encompass a range of key customer service activities providing support to our largest, most strategic clients.
Customer Support Technician in Glasgow employer: Gamma Telecom
Contact Detail:
Gamma Telecom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Technician in Glasgow
✨Tip Number 1
Network like a pro! Reach out to current employees at Gamma on LinkedIn or other platforms. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by researching Gamma's services and values. Show us that you understand our mission and how you can contribute to our dynamic team.
✨Tip Number 3
Practice common customer support scenarios. We want to see how you handle tricky situations, so role-play with a friend or use online resources to sharpen your skills.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're genuinely interested in joining our team.
We think you need these skills to ace Customer Support Technician in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Customer Support Technician role. Highlight any relevant customer service experience and technical skills that show you can thrive in a fast-paced environment like ours.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer support and how you can contribute to our dynamic team. Be genuine and let your personality come through!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can think on their feet and provide innovative solutions, so don’t hold back on sharing your success stories!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our amazing team at Gamma!
How to prepare for a job interview at Gamma Telecom
✨Know Your Stuff
Before the interview, make sure you understand Gamma's services and how they fit into the UCaaS landscape. Familiarise yourself with their voice, data, and mobile solutions, as well as their approach to customer support. This will show your genuine interest and help you answer questions more confidently.
✨Showcase Your Problem-Solving Skills
As a Customer Support Technician, you'll need to tackle various challenges. Prepare examples from your past experiences where you've successfully resolved customer issues or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Emphasise Teamwork and Collaboration
Gamma values collaboration, so be ready to discuss how you've worked effectively in teams before. Share specific instances where diverse perspectives led to better outcomes, highlighting your ability to contribute positively to a team environment.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared about the role, team dynamics, or Gamma's future plans. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.
