Technical Sales Specialist in Manchester

A bit about us

Gamma is a leading supplier of Unified Communications as a Service (UCaaS): we provide voice, data and mobile products and services to the UK, German, Spanish and Benelux business markets. Gamma is expanding its UCaaS presence in Europe with a family of businesses focusing on digital automation, delivering Gamma-powered services to SME customers via a network of channel partners in Germany, Spain, and the Benelux region.

Who we are looking for?

As a Technical Sales Specialist (Cisco), you will play a key role in equipping our wholesale channel partners with the knowledge and skills to deploy, configure, and support primarily our Cisco Webex and associated CX portfolio, including enterprise grade Webex Contact Centre. You will be responsible for developing and delivering technical training programmes that ensure partners are proficient in solution architecture, integration, troubleshooting, and best practice deployment whilst offering a managed service solution for the more complex deployments.

What will you be doing day-to-day?

• Technical Enablement: Design and deliver in-depth technical training covering Cisco Webex, CCaaS, APIs, integrations, and Gamma's associated services.
• Hands-On Training: Provide practical, lab-based learning sessions including system configuration, provisioning, call flows, and feature demonstrations.
• Certification Readiness: Prepare partners for Cisco and Gamma technical accreditations through structured learning paths.
• Content Development: Produce detailed technical guides, configuration playbooks, solution diagrams, and e-learning modules.
• Solution Expertise: Act as a subject matter expert for Cisco Webex and CCaaS within Gamma's wholesale partner ecosystem.
• Partner Support: Provide technical knowledge transfer during partner onboarding and assist with advanced troubleshooting when required.
• Collaboration: Work closely with Product teams to maintain training content accuracy and incorporate platform updates and enhancements.
• Continuous Improvement: Evaluate training delivery effectiveness through assessments, feedback, and performance metrics.

What you will need:

• Strong technical background in Cisco Webex (Calling, Meetings, Messaging) or UCaaS based equivalent, and cloud contact centre platforms (CCaaS).
• Experience delivering technical training or enablement to partners, resellers, or internal technical teams.
• Proficient in solution design, configuration, troubleshooting, and integration of UCaaS/CCaaS platforms.
• Familiarity with networking fundamentals (SIP, RTP, QoS, SBCs, firewalls) and how they impact UC and CCaaS deployments.
• Excellent technical documentation, presentation, and facilitation skills.
• Ability to explain complex technical concepts clearly to mixed-ability audiences.
• Hands-on experience with partner labs, demo environments, or sandbox systems.
• Cisco certifications (e.g., CCNP Collaboration, Cisco Webex Collaboration Specialist, CCaaS vendor certs) preferred, but will also consider experience.
• Previous exposure to channel/wholesale environments desirable.

What do we offer you?

• 25 days of annual leave, plus an extra day off for your birthday.
• A volunteer day to support a charity that matters to you.
• Enhanced maternity and paternity pay.
• A contributory pension plan.
• Group income protection and life assurance (four times your salary).
• Tax-efficient share save and share incentive plans.
• Private medical insurance through Vitality.
• Electric Vehicle scheme and a Cycle to Work scheme.

A few things to note

• Unfortunately, we can't offer visa sponsorship or relocation support for this role.
• This role is Hybrid from our Manchester, London or Newbury office.
• If you feel you could be a good fit for Gamma but do not think that you meet all the requirements, we still encourage you to apply.

Gamma is an equal-opportunity employer. We care about inclusion and believe in having diverse teams where everyone can be their true authentic selves. We value each person and their range of backgrounds and actively encourage people from underrepresented backgrounds to apply. We don’t discriminate based on any protected characteristics e.g., race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability, or age. We are a family-friendly employer with a culture based on trust, autonomy, and flexibility to help you create a work-life balance and enjoy working here at Gamma.