Product & Voice Ops - Provisioning Engineer in Manchester

At Gamma, we're more than just a leader in Unified Communications as a Service (UCaaS) - we're a dynamic, forward-thinking team revolutionising the way businesses connect and communicate. We provide voice, data, and mobile solutions to businesses across the UK, Germany, Spain, and the Benelux region, and we're expanding rapidly to bring digital automation and Gamma-powered services to SMEs through a growing network of channel partners. Our team thrives on collaboration, innovation, and the belief that diverse perspectives make us stronger. Join us, and you'll have the opportunity to make an impact, grow your career, and be part of a company that celebrates inclusivity and fresh ideas.

Who are we looking for?

Reporting to the Product & Voice Ops Support Manager, this is a hands-on Provisioning Engineer position that requires a broad range of technical skills amongst which include delivering complex migration activities, management of Engineering lead infrastructure projects and network change. The Provisioning Engineer's role is to support the Gamma Labs department on delivering change across Gamma's Voice & UCaaS products. This is a hybrid role, based out of either our Manchester or Glasgow office.

What will you be doing day-to-day?

• Be responsible for delivery of complex migration activities.
• Manage network wide change and infrastructure projects.
• Possess excellent organisational skills and attention to detail.
• Be empowered to innovate and develop smarter ways of working.
• Provide feedback to internal development teams with regards to creating and improving automation procedures.
• Participate in network project work or customer change activities which may also include out of hours.
• Possess the ability to drive issues to resolution to meet customer service level agreements and customer expectations.
• Assist with the creation and maintenance of technical documentation.
• Be a self-starter, proactive, highly organised, and capable of working well with individuals at all levels in the organisation.
• Be an excellent team player with a proactive mindset, with a passion for working together as a team to achieve goals.
• Possess good interpersonal, written, oral, and analytical skills, as well as being innovative and dedicated.
• Thrive in an environment where you are trusted to work smart and work hard without micromanagement.

What you'll need:

• Experience of identifying and implementing infrastructure upgrade programmes.
• Experience in implementing and troubleshooting infrastructure solutions.
• Continuous improvement mindset and an innovative and collaborative attitude.
• The role requires strong communication skills and the ability to help prioritise and implement business and customer requirements.
• Consistent and clear communication is imperative for this role. We expect the Provisioning Engineer to engage with all key stakeholders including the customers across a variety of mediums.

What do we offer you?

At Gamma, we believe in work-life balance, which is why we offer 25 days of annual leave, plus an extra day off for your birthday. Giving back is important to us, so we also provide a volunteer day to support a charity that matters to you. Family matters, too. With enhanced maternity and paternity pay, we're here to support you as a parent and help you thrive in your career. We offer a contributory pension plan to help you save for the years ahead, with Gamma's contribution varying depending on yours. Your well-being is our priority. We offer group income protection and life assurance (four times your salary) to ensure peace of mind for you and your loved ones. We want you to share in our success. That's why we offer tax-efficient share save and share incentive plans, giving you the opportunity to benefit from Gamma's growth. We're committed to health, both physical and mental, and provide private medical insurance through Vitality, which extends to your immediate family. And, because we care about the environment, we offer an Electric Vehicle scheme through Octopus and a Cycle to Work scheme, making it easier to get around sustainably.

A few things to note: Unfortunately, we can't offer visa sponsorship or relocation support for this role. If you feel you could be a good fit for Gamma but do not think that you meet all the requirements, we still encourage you to apply as you could be the person that we are looking for! Gamma is an equal-opportunity employer. We care about inclusion and believe in having diverse teams where everyone can be their true authentic selves. We value each person and their range of backgrounds and actively encourage people from underrepresented backgrounds to apply. We don't discriminate based on any protected characteristics e.g., race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status.