Product Owner and Manager - AI Service & Ops in Manchester

At Gamma, we're more than just a leader in Unified Communications as a Service (UCaaS) - we're a dynamic, forward-thinking team, revolutionising the way businesses connect and communicate. We provide voice, data, and mobile solutions to businesses across the UK, Germany, Spain, and the Benelux region, and we're expanding rapidly to bring digital automation and Gamma-powered services to SMEs through a growing network of channel partners. Our team thrives on collaboration, innovation, and the belief that diverse perspectives make us stronger. Join us, and you'll have the opportunity to make an impact, grow your career, and be part of a company that celebrates inclusivity and fresh ideas.

Who are we looking for? We're looking for an experienced Product Owner and Manager to focus on our AI Services and Ops domain who applies AI with discipline to improve service and operations. Your starting point is introducing ServiceNow before extending AI and workflow automation across the highest-value operational journeys. You'll validate use cases, run controlled experiments, and ensure adoption sticks. Success means faster resolutions, tighter SLAs, and higher satisfaction rates.

Working in a fact-based, experience-based, and evidence-based manner, the Product Owner Manager is responsible for ranked product backlogs underpinned by empirical product discovery and validation. The Product Owner Manager facilitates and orchestrates a framework for setting, prioritising, defining, and validating requirements to deliver quantifiable business outcomes and value.

What will you be doing day-to-day?

• Build, own, and maintain a Product Backlog that is both visible and transparent, using appropriate tooling such as Jira.
• Ownership of the 1-n product backlog working with other POMs, Senior POMs, Lead POM & Delivery & Design Director to build aligned, ranked cross portfolio backlog.
• Working with key stakeholders, define end-to-end user story maps and customer journey maps and identify future development needs.
• Develop, maintain, and distribute Product roadmaps to provide clarity on value outcomes of all planned work over a 12-month period.
• Working with end users, Technologist and Channel and Sales teams, embed a culture of Product Discovery & Validation, while taking risks associated with value, viability, usability and feasibility into consideration.
• Own and communicate our Delivery commitments, ensuring dependencies on all delivery teams are understood and aligned.
• Review and assess the impact of proposed changes and, working with colleagues, help facilitate documented assessments of viable options so that solutions can be agreed upon and defined.
• Be a central point of reference for all changes related to the product, communicating clearly how changes can impact one another.

What You'll Need

• Proven, hands-on IoT experience or mobile, as this expertise will be critical in driving adoption, unlocking new use cases, and ensuring our IoT offering delivers measurable business value.
• Experience developing a deep understanding of customer needs and translating them into clear requirements.
• Able to combine technical competence with business and commercial awareness and excellent communications skills.
• Knowledge of and experience in developing and prioritising product backlogs.
• Proficiency in analysing data, forming theories, and developing action plans.
• Excellent stakeholder management skills and confidence to challenge others in an appropriate way.
• Ability and capacity to manage a demanding workload, handle conflicting priorities and a proven success rate of delivering high quality products, quickly and at scale.
• Experience of working in an Agile environment with multi-disciplinary teams.
• Experience in using tools such as Confluence, JIRA, Trello, Lucid and Microsoft 365 suite.
• An understanding of various agile artifacts and ceremonies, and how to effectively work with engineering teams within these frameworks.

What do we offer you?

• 25 days of annual leave, plus an extra day off for your birthday.
• A volunteer day to support a charity that matters to you.
• Enhanced maternity and paternity pay.
• A contributory pension plan.
• Group income protection and life assurance (four times your salary).
• Tax-efficient share save and share incentive plans.
• Private medical insurance through Vitality, which extends to your immediate family.
• An Electric Vehicle scheme through Octopus and a Cycle to Work scheme.

A few things to note:

• We can't offer visa sponsorship or relocation support for this role.
• This role is hybrid from our Manchester or Newbury office (2 days in the office).
• If you feel you could be a good fit for Gamma but do not think that you meet all the requirements, we still encourage you to apply.
• Gamma is an equal-opportunity employer. We care about inclusion and believe in having diverse teams where everyone can be their true authentic selves.
• We value each person and their range of backgrounds and actively encourage people from underrepresented backgrounds to apply.
• We don’t discriminate based on any protected characteristics e.g., race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability, or age.
• We are a family-friendly employer with a culture based on trust, autonomy, and flexibility.