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- Tasks: Implement Amazon Connect solutions and enhance client communication channels.
- Company: Join Gamma, a dynamic leader in Unified Communications with a collaborative culture.
- Benefits: Enjoy 25 days annual leave, volunteer days, and private medical insurance.
- Why this job: Make a real impact in cloud technology while growing your career.
- Qualifications: Experience in UC solutions and AWS services, especially Amazon Connect.
- Other info: Hybrid working from Manchester with a focus on inclusivity and diverse perspectives.
The predicted salary is between 28800 - 48000 £ per year.
A bit about us
At Gamma, we're more than just a leader in Unified Communications as a Service (UCaaS) - we're a dynamic, forward-thinking team revolutionising the way businesses connect and communicate. We provide voice, data, and mobile solutions to businesses across the UK, Germany, Spain, and the Benelux region, and we're expanding rapidly to bring digital automation and Gamma-powered services to SMEs through a growing network of channel partners. Our team thrives on collaboration, innovation, and the belief that diverse perspectives make us stronger. Join us, and you'll have the opportunity to make an impact, grow your career, and be part of a company that celebrates inclusivity and fresh ideas.
Who are we looking for?
We are looking for an AWS Engineer who will work directly with Gamma clients to deliver solutions and service into their Contact Centres. You'll deploy cloud hosted solutions and services across multiple communication channels including Voice, Chat, Email and social media. You will have a key focus on automating deployments of Amazon Connect solutions and tooling that increase productivity.
What will you be doing day-to-day?
- Owning the implementation of Amazon Connect for clients
- Building best-practice customer contact centres in Amazon Connect
- Effective Contact Routing in Amazon Connect, such as flows, queues, routing profiles
- Reporting & MI
- Chat and voice bots, with working knowledge of AI experiences
- Designing conversational UX (user experience) flows for chat experiences
- Working as a part of project delivery teams across multiple customer projects at the same time
- Working with our software engineers to define requirements and test new features
- Working with SmartAgent Product Team on helping them shape and deliver new features and services
- Work with external clients and work with Project Managers, Solution Architects and Support internally
- Being adaptable to client needs
What you'll need:
- Experience of engineering / solution design / implementation of a UC or Contact Centre Solution
- Proven experience automating Amazon Connect or similar deployments
- Strong knowledge of AWS services, in particular Lambda, DynamoDB, SES, SQS and S3
- Demonstrable experience of solution design & implementing technology, preferably Strong technical skills and the ability to learn quickly
- Excellent communication and listening skills
- Experience of working on multiple concurrent projects
- A strong interest in cloud technology and an ability to think beyond the norm
- Ability to cope with ambiguity
What do we offer you?
- 25 days of annual leave, plus an extra day off for your birthday
- A volunteer day to support a charity that matters to you
- Enhanced maternity and paternity pay
- A contributory pension plan
- Group income protection and life assurance (four times your salary)
- Tax-efficient share save and share incentive plans
- Private medical insurance through Vitality
- An Electric Vehicle scheme through Octopus and a Cycle to Work scheme
A few things to note
- Unfortunately, we can't offer visa sponsorship or relocation support for this role
- This role requires hybrid working from our Manchester office
- If you feel you could be a good fit for Gamma but do not think that you meet all the requirements, we still encourage you to apply
Gamma is an equal-opportunity employer. We care about inclusion and believe in having diverse teams where everyone can be their true authentic selves. We value each person and their range of backgrounds and actively encourage people from underrepresented backgrounds to apply. We don't discriminate based on any protected characteristics e.g., race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability, or age. We are a family-friendly employer with a culture based on trust, autonomy, and flexibility to help you create a work-life balance and enjoy working here at Gamma.
AWS Engineer in Manchester employer: Gamma Telecom Ltd
Contact Detail:
Gamma Telecom Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AWS Engineer in Manchester
✨Tip Number 1
Network like a pro! Reach out to current employees at Gamma on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the AWS Engineer role. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by brushing up on your AWS knowledge, especially around Amazon Connect. Be ready to discuss your past projects and how you've tackled challenges in cloud technology. Show us your passion for innovation!
✨Tip Number 3
Don’t just focus on technical skills; highlight your soft skills too! Communication and adaptability are key in this role. Share examples of how you've worked in teams or adapted to client needs in previous jobs.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Gamma family. Let’s get you started on this exciting journey!
We think you need these skills to ace AWS Engineer in Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the AWS Engineer role. Highlight your experience with Amazon Connect and any relevant cloud technologies. We want to see how your skills align with what we do at Gamma!
Show Off Your Projects: If you've worked on any cool projects involving AWS or contact centre solutions, don’t hold back! Share specific examples that demonstrate your expertise and problem-solving skills. We love seeing real-world applications of your knowledge.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon unless it's relevant. We appreciate a well-structured application that gets straight to the point—just like our communication solutions!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you're keen on joining our dynamic team at Gamma!
How to prepare for a job interview at Gamma Telecom Ltd
✨Know Your AWS Inside Out
Make sure you brush up on your knowledge of AWS services, especially Lambda, DynamoDB, SES, SQS, and S3. Be ready to discuss how you've used these in past projects or how you would apply them in the role at Gamma.
✨Showcase Your Automation Skills
Since automating Amazon Connect solutions is a key part of the job, prepare examples of how you've successfully automated deployments in previous roles. Highlight any challenges you faced and how you overcame them.
✨Communicate Clearly and Effectively
Gamma values excellent communication skills, so practice articulating your thoughts clearly. Be prepared to explain technical concepts in simple terms, as you'll be working with clients who may not have a technical background.
✨Demonstrate Adaptability
The role requires adaptability to client needs, so think of instances where you've had to pivot quickly in response to changing requirements. Share these experiences during your interview to show that you're flexible and can thrive in a dynamic environment.
