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For Companies At a Glance
- Tasks: Provide top-notch customer support and troubleshoot technical issues for our clients.
- Company: Join Gamma, a dynamic leader in Unified Communications with a collaborative culture.
- Benefits: Enjoy 25 days annual leave, volunteer days, and private medical insurance.
- Why this job: Make a real impact while growing your career in a supportive environment.
- Qualifications: Strong IT skills and a passion for customer service are essential.
- Other info: Hybrid work model with excellent career growth opportunities.
The predicted salary is between 28800 - 43200 £ per year.
A bit about us
At Gamma, we're more than just a leader in Unified Communications as a Service (UCaaS) - we're a dynamic, forward-thinking team revolutionising the way businesses connect and communicate. We provide voice, data, and mobile solutions to businesses across the UK, Germany, Spain, and the Benelux region, and we're expanding rapidly to bring digital automation and Gamma-powered services to SMEs through a growing network of channel partners. Our team thrives on collaboration, innovation, and the belief that diverse perspectives make us stronger. Join us, and you'll have the opportunity to make an impact, grow your career, and be part of a company that celebrates inclusivity and fresh ideas.
About the Role
The role of Customer Support Technician will encompass a range of key customer service activities providing support to our largest, most strategic clients. Your day will consist of fault management primarily, as well as general support for our various in-house, market-leading business-led communications products. You will be 100% focused on delivering excellent service using strong technical and diagnostic skills. As a Customer Support Technician, you'll play a key part in a fast-paced, proactive business function that is key to our success. We know giving you the right tools and training is essential. Full training will be given on our products as well as ongoing coaching and support.
How we work:
This role will see you work Monday to Friday. You will be based from our Glasgow office and operate in a hybrid model, with an expectation of three days in the office including Tuesday and Thursday. Your shift pattern will alternate each week and will be either 08:00-16:30 or 09:30-18:00.
About You
- You will be an excellent team player with a proactive mindset, with a passion for working together as a team to achieve goals.
- You will thrive in an environment where you are trusted to work smart and work hard without micromanagement.
- You will have excellent IT skills, as well as a familiarity with general customer service handling & CRM systems.
- You’ll have an outgoing and welcoming personality, able to adapt to differing customer groups at ease, taking pride in providing a first-class customer experience at all times.
- You’ll have a good technical understanding and a logical approach to resolving diagnostic issues.
- Ideally, you’ll have experience of providing technical customer support for Voice and Data technologies but this is not essential.
What do we offer you?
- 25 days of annual leave, plus an extra day off for your birthday.
- A volunteer day to support a charity that matters to you.
- Enhanced maternity and paternity pay.
- A contributory pension plan.
- Group income protection and life assurance (four times your salary).
- Tax-efficient share save and share incentive plans.
- Private medical insurance through Vitality, which extends to your immediate family.
- An Electric Vehicle scheme through Octopus and a Cycle to Work scheme.
A few things to note
Unfortunately, we can't offer visa sponsorship or relocation support for this role. This role is hybrid from our Glasgow office. If you feel you could be a good fit for Gamma but do not think that you meet all the requirements, we still encourage you to apply as you could be the person that we are looking for!
Gamma is an equal-opportunity employer. We care about inclusion and believe in having diverse teams where everyone can be their true authentic selves. We value each person and their range of backgrounds and actively encourage people from underrepresented backgrounds to apply. We don't discriminate based on any protected characteristics e.g., race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability, or age. We are a family-friendly employer with a culture based on trust, autonomy, and flexibility to help you create a work-life balance and enjoy working here at Gamma.
For recruitment agencies - we have a network of fantastic partners that support us in our hiring from time to time. We're not looking to increase that network currently, so please don't send speculative CVs.
Customer Support Technician in Glasgow employer: Gamma Telecom Ltd
Contact Detail:
Gamma Telecom Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Technician in Glasgow
✨Tip Number 1
Get to know Gamma! Research the company culture, values, and products. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their dynamic team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your skills align with the role of Customer Support Technician. Practice your responses to common questions, focusing on your technical skills and customer service experience.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you top of mind for the hiring team.
We think you need these skills to ace Customer Support Technician in Glasgow
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer support shine through! We want to see that you’re genuinely excited about helping clients and solving their issues.
Tailor Your CV: Make sure to customise your CV for the Customer Support Technician role. Highlight any relevant experience with voice and data technologies, even if it’s not extensive. We love seeing how your skills align with what we do!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Gamma Telecom Ltd
✨Know Your Stuff
Make sure you brush up on Gamma's products and services, especially in Unified Communications. Familiarise yourself with common technical issues related to voice and data technologies, as this will show your proactive mindset and readiness to tackle customer queries.
✨Show Off Your People Skills
As a Customer Support Technician, you'll be interacting with various clients. Practice how you can adapt your communication style to different customer groups. Think of examples where you've provided excellent customer service and be ready to share them during the interview.
✨Demonstrate Team Spirit
Gamma values collaboration, so be prepared to discuss how you've worked effectively in teams before. Share specific instances where you contributed to team goals or helped resolve conflicts, showcasing your ability to thrive in a supportive environment.
✨Ask Smart Questions
At the end of the interview, have a few thoughtful questions ready about the role or company culture. This shows your genuine interest in Gamma and helps you assess if it's the right fit for you. Consider asking about training opportunities or how success is measured in the Customer Support team.
