Field Engineer

At Gamma, we're more than just a leader in Unified Communications as a Service (UCaaS) - we're a dynamic, forward-thinking team revolutionising the way businesses connect and communicate. We provide voice, data, and mobile solutions to businesses across the UK, Germany, Spain, and the Benelux region, and we're expanding rapidly to bring digital automation and Gamma-powered services to SMEs through a growing network of channel partners. Our team thrives on collaboration, innovation, and the belief that diverse perspectives make us stronger. Join us, and you'll have the opportunity to make an impact, grow your career, and be part of a company that celebrates inclusivity and fresh ideas.

We are looking for a Field Engineer to join us here at Gamma and be part of a thriving organisation that helps contribute to our successes.

What will you be doing day-to-day?

• On-site installation of customer solutions both at customer premises and in Data Centre locations across the UK for Voice and WAN/SDWAN Solutions.
• Onsite structured cabling to support deployment of SDWAN and Voice handsets.
• Site Audits and Wireless surveys/design.
• Co-op diagnostics from remote customer sites to assist with resolving complex faults.
• Provide Out of Hours on-call assistance to customers, and where appropriate, provide on-site support and replacement of hardware.
• Maintain accurate records of the equipment, including its configurations, in an asset database, performing regular reviews and audits of the existing records.
• Perform technical support and collate further information where required to pass onto Senior stakeholders.
• Manage work threads to SLA, working alongside other teams (both internal and external) to exceed customer expectations.
• Understanding of LAN environments and installation of CPE incorporating Access points.
• Experience of troubleshooting large/complex LAN environments.

What you'll need:

• Configuration and deployment/installation of complex LAN environments.
• Previous experience in technical support for LAN environments.
• Previous experience and knowledge of Meraki deployment (SDWAN).
• Experience in performing structured cabling and tracing faults.
• Experience in performing wireless surveys/design.
• Installation of Cisco CPE.

What do we offer you?

• 25 days of annual leave, plus an extra day off for your birthday.
• A volunteer day to support a charity that matters to you.
• Enhanced maternity and paternity pay.
• A contributory pension plan.
• Group income protection and life assurance (four times your salary).
• Tax-efficient share save and share incentive plans.
• Private medical insurance through Vitality.
• An Electric Vehicle scheme through Octopus and a Cycle to Work scheme.

A few things to note:

• Unfortunately, we can't offer visa sponsorship or relocation support for this role.
• This role is Field Based across the North East AND Scotland.
• If you feel you could be a good fit for Gamma but do not think that you meet all the requirements, we still encourage you to apply.

Gamma is an equal-opportunity employer. We care about inclusion and believe in having diverse teams where everyone can be their true authentic selves. We value each person and their range of backgrounds and actively encourage people from underrepresented backgrounds to apply. We don’t discriminate based on any protected characteristics e.g., race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability, or age. We are a family-friendly employer with a culture based on trust, autonomy, and flexibility to help you create a work-life balance and enjoy working here at Gamma.