Customer Executive - Gamma Business

We understand that the best business partnerships are genuine, and trust comes easily when you have the right partner beside you. That’s why we place relationships at the heart of everything we do. A different breed of communications provider. Loyal. Supportive. Reliable. By your side. Together, we can accomplish extraordinary things - we can be #GoodTogether.

A bit about us: Gamma is a leading supplier of Unified Communications as a Service (UCaaS): we provide voice, data and mobile products and services to the UK, German, Spanish and Benelux business markets. Gamma is expanding its UCaaS presence in Europe with a family of businesses focusing on digital automation, delivering Gamma-powered services to SME customers via a network of channel partners in Germany, Spain, and the Benelux region.

Who are we looking for? We’re looking for a Customer Executive to join our Customer Advocacy team. You will be helping the team by managing a number of accounts from both a sales and service point of view. Assisting the Customer Advocacy teams in identifying, qualifying, and creating opportunities for sales engagement and maintaining and growing our customer base by providing day-to-day desk-based account management.

What will you be doing day-to-day?

• Work to targets to achieve and exceed Key Performance Indicators (KPIs) and assist the Customer Advocates with the day-to-day running of the customer account.
• Be the first port of call for customers in day-to-day transactional requests and first line support on billing and account queries.
• Aid the Customer Advocate with contractual paperwork and reduce their sales cycle, creating both internal and external documentation to a high standard.
• Track all activity in GammaHub (Salesforce CRM) following the defined processes and look for opportunities to improve or enhance the information in the systems.
• Provide customer support on Gamma's customer-facing portals, as well as completing basic adds, moves, and changes on customer accounts. Data entry within the various company systems.
• Manage sales opportunities on Salesforce using the company's preferred sales methodology.
• Help maintain excellent relations with all internal and external stakeholders in relation to assigned customers.
• Undertake regular training and coaching sessions as and when required.

The ideal candidate will have experience of coordinating and managing multiple streams of work with minimal supervision as well as strong customer service experience and ideally have some relevant and transferable telecoms experience.

What you’ll need:

• Awareness and working knowledge of business telecoms including mobile, voice telephony systems, data, and unified communications solutions.
• Proven track record of effective account management, business-to-business sales and delivering against sales targets.
• PC skills to intermediate level – MS Office especially PowerPoint and Excel.
• Skills with Salesforce and an active LinkedIn profile; Showpad, Lusha, Salesforce Engage will be desired.

What do we offer?

• 25 days PTO + bank holidays
• Your birthday off
• Private Medical Insurance
• Electric Vehicle (EV) scheme
• Pension plan
• Enhanced maternity and paternity leave
• Share-save scheme

A few things to note:

• This is a hybrid role; we require you to be in the office at least once a week.
• We do not need agency support; we do all our recruitment in-house.
• Unfortunately, we can't offer visa sponsorship or relocation support for this role.
• If you feel you could be a good fit for Gamma but do not think that you meet all the requirements, we still encourage you to apply as you could be the person that we are looking for!

Gamma is an equal-opportunity employer. We care about inclusion and believe in having diverse teams where everyone can be their true authentic selves. We value each person and their range of backgrounds and actively encourage people from underrepresented backgrounds to apply. We don’t discriminate based on any protected characteristics e.g., race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability, or age. We are a family-friendly employer with a culture based on trust, autonomy, and flexibility so that you can create a work-life balance and enjoy working here at Gamma.

Please note we only use recruitment agencies registered on our preferred suppliers list and as such, any speculative CVs received will not be considered. Agencies cannot work on this role unless released by Gamma's recruitment team.