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- Tasks: Manage customer accounts and support sales engagement in a dynamic team environment.
- Company: Gamma is a leading UCaaS provider, dedicated to building genuine business partnerships.
- Benefits: Enjoy 25 days PTO, private medical insurance, and an electric vehicle scheme.
- Why this job: Join a supportive culture that values trust, autonomy, and work-life balance.
- Qualifications: Experience in account management and telecoms, with strong customer service skills required.
- Other info: This hybrid role requires office presence at least once a week; diverse applicants encouraged.
The predicted salary is between 28800 - 43200 £ per year.
We understand that the best business partnerships are genuine, and trust comes easily when you have the right partner beside you. That’s why we place relationships at the heart of everything we do. A different breed of communications provider. Loyal. Supportive. Reliable. By your side. Together, we can accomplish extraordinary things - we can be #GoodTogether.
A bit about us: Gamma is a leading supplier of Unified Communications as a Service (UCaaS): we provide voice, data and mobile products and services to the UK, German, Spanish and Benelux business markets. Gamma is expanding its UCaaS presence in Europe with a family of businesses focusing on digital automation, delivering Gamma-powered services to SME customers via a network of channel partners in Germany, Spain, and the Benelux region.
Who are we looking for? We’re looking for a Customer Executive to join our Customer Advocacy team. You will be helping the team by managing a number of accounts from both a sales and service point of view. Assisting the Customer Advocacy teams in identifying, qualifying, and creating opportunities for sales engagement and maintaining and growing our customer base by providing day-to-day desk-based account management.
What will you be doing day-to-day?
- Work to targets to achieve and exceed Key Performance Indicators (KPIs) and assist the Customer Advocates with the day-to-day running of the customer account.
- Be the first port of call for customers in day-to-day transactional requests and first line support on billing and account queries.
- Aid the Customer Advocate with contractual paperwork and reduce their sales cycle, creating both internal and external documentation to a high standard.
- Track all activity in GammaHub (Salesforce CRM) following the defined processes and look for opportunities to improve or enhance the information in the systems.
- Provide customer support on Gamma's customer-facing portals, as well as completing basic adds, moves, and changes on customer accounts. Data entry within the various company systems.
- Manage sales opportunities on Salesforce using the company's preferred sales methodology.
- Help maintain excellent relations with all internal and external stakeholders in relation to assigned customers.
- Undertake regular training and coaching sessions as and when required.
The ideal candidate will have experience of coordinating and managing multiple streams of work with minimal supervision as well as strong customer service experience and ideally have some relevant and transferable telecoms experience.
What you’ll need:
- Awareness and working knowledge of business telecoms including mobile, voice telephony systems, data, and unified communications solutions.
- Proven track record of effective account management, business-to-business sales and delivering against sales targets.
- PC skills to intermediate level – MS Office especially PowerPoint and Excel.
- Skills with Salesforce and an active LinkedIn profile; Showpad, Lusha, Salesforce Engage will be desired.
What do we offer?
- 25 days PTO + bank holidays
- Your birthday off
- Private Medical Insurance
- Electric Vehicle (EV) scheme
- Pension plan
- Enhanced maternity and paternity leave
- Share-save scheme
A few things to note:
- This is a hybrid role; we require you to be in the office at least once a week.
- We do not need agency support; we do all our recruitment in-house.
- Unfortunately, we can't offer visa sponsorship or relocation support for this role.
- If you feel you could be a good fit for Gamma but do not think that you meet all the requirements, we still encourage you to apply as you could be the person that we are looking for!
Gamma is an equal-opportunity employer. We care about inclusion and believe in having diverse teams where everyone can be their true authentic selves. We value each person and their range of backgrounds and actively encourage people from underrepresented backgrounds to apply. We don’t discriminate based on any protected characteristics e.g., race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability, or age. We are a family-friendly employer with a culture based on trust, autonomy, and flexibility so that you can create a work-life balance and enjoy working here at Gamma.
Please note we only use recruitment agencies registered on our preferred suppliers list and as such, any speculative CVs received will not be considered. Agencies cannot work on this role unless released by Gamma's recruitment team.
Customer Executive - Gamma Business employer: Gamma Telecom Ltd
Contact Detail:
Gamma Telecom Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Executive - Gamma Business
✨Tip Number 1
Familiarise yourself with Gamma's products and services, especially in Unified Communications. Understanding the specifics of their offerings will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Leverage your LinkedIn profile to connect with current employees at Gamma. Engaging with them can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 3
Brush up on your Salesforce skills, as this is a key tool for the role. Consider taking a quick online course or tutorial to ensure you're comfortable navigating the platform, which will show your commitment to the position.
✨Tip Number 4
Prepare examples from your past experience that highlight your customer service skills and account management successes. Being able to articulate these experiences clearly will set you apart during the interview process.
We think you need these skills to ace Customer Executive - Gamma Business
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Executive at Gamma. Highlight your relevant experience in account management and customer service in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your knowledge of business telecoms and any experience with Salesforce or similar CRM systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer advocacy and your ability to manage accounts effectively. Use specific examples from your past experiences to demonstrate how you can contribute to Gamma's success.
Showcase Your Skills: In your application, be sure to mention your proficiency in MS Office, particularly PowerPoint and Excel, as well as any relevant sales achievements. This will help you stand out as a strong candidate.
How to prepare for a job interview at Gamma Telecom Ltd
✨Understand the Company Culture
Before your interview, take some time to research Gamma's values and culture. They emphasise genuine relationships and trust, so be prepared to discuss how you can contribute to this environment.
✨Showcase Your Customer Service Skills
As a Customer Executive, you'll need strong customer service experience. Be ready to share specific examples of how you've successfully managed customer accounts and resolved issues in the past.
✨Familiarise Yourself with Telecoms Knowledge
Having a working knowledge of business telecoms is crucial for this role. Brush up on your understanding of mobile, voice telephony systems, and unified communications solutions to demonstrate your expertise.
✨Prepare for Salesforce Questions
Since the role involves using Salesforce, be prepared to discuss your experience with CRM systems. Highlight any specific achievements or efficiencies you've created using Salesforce in previous roles.
