1st Line IT Administrator in Manchester

A bit about us

At Gamma, we’re more than just a leader in Unified Communications as a Service (UCaaS) – we’re a dynamic, forward‑thinking team revolutionizing the way businesses connect and communicate. We provide voice, data, and mobile solutions to businesses across the UK, Germany, Spain, and the Benelux region, and we’re expanding rapidly to bring digital automation and Gamma‑powered services to SMEs through a growing network of channel partners. We move fast with a start‑up mindset, but we have the stability of a leading European business. Our team thrives on collaboration, innovation, and the belief that diverse perspectives make us stronger. Join us, and you’ll have the opportunity to make an impact, grow your career, and be part of a company that celebrates inclusivity and fresh ideas.

Who are we looking for?

Providing exceptional technical support and customer service to internal users across Gamma. Your primary responsibility will be to efficiently handle incoming IT requests and incidents, ensuring timely resolution or escalation to the appropriate support level.

What will you be doing day‑to‑day?

• Building laptops and accounts for new staff as well as completing the IT enrolment for each new person into Gamma.
• To be a first point of contact for all IT Service requests and incidents that are reported either via phone, walk up or self‑service tickets that have been logged.
• Quickly and accurately assess the nature of all reported incident and requests, providing a solution where possible and escalating to 2nd line when needed.
• Perform troubleshooting to be able to identify root causes of issues and apply appropriate fixes or work‑arounds.
• To assist users in utilising Gamma IT systems, this includes providing unofficial training as needed.
• To document the interactions within the ticket management tool which includes but is not limited to all troubleshooting steps taken and what resolved the issue.
• To provide support for all software and hardware.
• User account provisioning and management.
• To raise purchase orders for replacement kit.
• May require overnight stays across the UK.
• To ensure compliance regarding Gamma policies and processes.
• To share and document knowledge.

What you’ll need:

• Be able to work onsite in our Manchester office - 5 days per week (M405BP).
• Proven ability to multitask and be able to make assessments of urgency based on knowledge and experience.
• Knowledge of Microsoft operating systems.
• Good working knowledge of Microsoft Active Directory and Group Policy.
• Able to manage time and work to tight deadlines.
• Knowledge of Microsoft products including Office 365, Active Directory and Exchange, Windows 10 onwards, network and connectivity.

What do we offer you?

• 25 days of annual leave, plus an extra day off for your birthday.
• A volunteer day to support a charity that matters to you.
• Enhanced maternity and paternity pay.
• A contributory pension plan.
• Group income protection and life assurance (four times your salary).
• Tax‑efficient share save and share incentive plans.
• Private medical insurance through Vitality, which extends to your immediate family.
• An Electric Vehicle scheme through Octopus and a Cycle to Work scheme.

A few things to note:

• Unfortunately, we can’t offer visa sponsorship or relocation support for this role.
• This role is onsite from our Manchester office.
• If you feel you could be a good fit for Gamma but do not think that you meet all the requirements, we still encourage you to apply as you could be the person that we are looking for!

Gamma is an equal‑opportunity employer. We care about inclusion and believe in having diverse teams where everyone can be their true authentic selves. We value each person and their range of backgrounds and actively encourage people from under‑represented backgrounds to apply. We don’t discriminate based on any protected characteristics e.g., race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability, or age. We are a family‑friendly employer with a culture based on trust, autonomy, and flexibility to help you create a work‑life balance and enjoy working here at Gamma.