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For Companies At a Glance
- Tasks: Support mobile onboarding and manage customer queries in a fast-paced environment.
- Company: Join Gamma, a leader in Unified Communications with a dynamic and inclusive culture.
- Benefits: Enjoy 25 days annual leave, volunteer days, and private medical insurance.
- Why this job: Make a real impact while growing your career in a collaborative team.
- Qualifications: Attention to detail, customer-focused, and a team player.
- Other info: Hybrid role with excellent career growth opportunities and a commitment to diversity.
The predicted salary is between 28800 - 43200 £ per year.
At Gamma, we’re more than just a leader in Unified Communications as a Service (UCaaS) – we’re a dynamic, forward-thinking team revolutionizing the way businesses connect and communicate. We provide voice, data, and mobile solutions to businesses across the UK, Germany, Spain, and the Benelux region, and we’re expanding rapidly to bring digital automation and Gamma-powered services to SMEs through a growing network of channel partners. Our team thrives on collaboration, innovation, and the belief that diverse perspectives make us stronger. Join us, and you’ll have the opportunity to make an impact, grow your career, and be part of a company that celebrates inclusivity and fresh ideas.
About the Role
You will provide customer focused administrative support within the Mobile onboarding team which manages the onboarding and in-life requirements for our mobile customers. The scope of the role involves supporting our customers and the wider business with the onboarding and in-life management for the Mobile solution, Horizon. The role will focus on accurate and efficient administrative support to the work flow.
Day to day tasks required will include:
- Provisioning of various products including mobile ports, mobile new connections, data only connections and handsets, in a timely and accurate manner using standard processes and systems.
- Managing basic moves/adds/changes for existing customers for Mobile.
- Managing incoming calls and written correspondence from customers, suppliers and colleagues.
- Data entry within the various company systems.
- Ensuring all relevant customer documents are received and saved on internal systems.
- Liaising with third parties.
- Suspending or re-activating services.
- Managing failed deliveries.
Additional tasks will include (but is not exclusive to):
- Proactive member of the team working with several internal teams.
- Assisting and supporting the relevant Implementation managers with customer roll outs.
- Support customers in-life with day-to-day queries.
- Identify issues, collating and managing appropriate issues and risks to resolution.
- Identify areas for improvement e.g. product, system or process.
- Escalate serious issues in a timely fashion to the relevant parties.
About You
- Excellent attention to detail and accuracy in administrative tasks.
- Customer orientated with an organised and logical approach to fulfilling requirements.
- A real team player who loves to collaborate.
- Good listener and communicator, able to deal at all levels and to people of varying technical capability.
- Solution and quality focused individual.
- Resilient and responsive to change, operating within a fast-paced business telecommunications environment.
- Strive for perfection and adopt a ‘right first time’ approach.
- Ability to learn new skills and systems quickly.
What do we offer you?
- 25 days of annual leave, plus an extra day off for your birthday.
- A volunteer day to support a charity that matters to you.
- Enhanced maternity and paternity pay.
- A contributory pension plan.
- Group income protection and life assurance (four times your salary).
- Tax-efficient share save and share incentive plans.
- Private medical insurance through Vitality.
- An Electric Vehicle scheme and a Cycle to Work scheme.
A few things to note
- We can’t offer visa sponsorship or relocation support for this role.
- This role is hybrid, with three days per week from our office in Glasgow.
- If you feel you could be a good fit for Gamma but do not think that you meet all the requirements, we still encourage you to apply.
Gamma is an equal-opportunity employer. We care about inclusion and believe in having diverse teams where everyone can be their true authentic selves. We value each person and their range of backgrounds and actively encourage people from underrepresented backgrounds to apply.
Mobile Provisioning Coordinator - Enterprise Markets in Glasgow employer: Gamma Recruitment Team
Contact Detail:
Gamma Recruitment Team Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mobile Provisioning Coordinator - Enterprise Markets in Glasgow
✨Tip Number 1
Network like a pro! Reach out to current employees at Gamma on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for your application process. A friendly chat can give you insights that could set you apart.
✨Tip Number 2
Prepare for the interview by researching Gamma’s culture and values. They love collaboration and innovation, so think of examples from your past where you've demonstrated these traits. Show them you’re not just a fit for the role, but for the team!
✨Tip Number 3
Practice your communication skills! Since the role involves liaising with customers and colleagues, being able to articulate your thoughts clearly is key. Try mock interviews with friends or use online resources to sharpen your responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Gamma family. Let’s get you that job!
We think you need these skills to ace Mobile Provisioning Coordinator - Enterprise Markets in Glasgow
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight how your skills and experiences align with the Mobile Provisioning Coordinator role. We want to see how you can bring value to our team!
Showcase Your Attention to Detail: Since this role requires excellent attention to detail, be sure to demonstrate this in your application. Double-check for any typos or errors, and provide examples of how you've successfully managed detailed tasks in the past.
Be Customer-Focused: We love candidates who put customers first! Share any relevant experiences where you've gone above and beyond to support customers or improve their experience. This will show us you're a great fit for our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Gamma Recruitment Team
✨Know Your Stuff
Before the interview, make sure you understand Gamma's services and how they fit into the UCaaS landscape. Familiarise yourself with mobile provisioning processes and be ready to discuss how your skills can enhance customer onboarding and support.
✨Showcase Your Team Spirit
Gamma values collaboration, so be prepared to share examples of how you've worked effectively in teams. Highlight your ability to communicate with diverse groups and how you’ve contributed to a positive team environment in past roles.
✨Be Detail-Oriented
Since the role requires excellent attention to detail, come equipped with examples that demonstrate your accuracy in administrative tasks. Discuss any systems or processes you've used to ensure precision in your work.
✨Embrace Change
Gamma operates in a fast-paced environment, so show your adaptability. Share experiences where you've successfully navigated change or tackled unexpected challenges, emphasising your resilience and solution-focused mindset.