Head of Delivery Operations in Glasgow

At Gamma, we’re more than just a leader in Unified Communications as a Service (UCaaS) – we’re a dynamic, forward‑thinking team revolutionizing the way businesses connect and communicate. We provide voice, data, and mobile solutions to businesses across the UK, Germany, Spain, and the Benelux region, and we’re expanding rapidly to bring digital automation and Gamma‑powered services to SMEs through a growing network of channel partners. Our team thrives on collaboration, innovation, and the belief that diverse perspectives make us stronger. Join us, and you’ll have the opportunity to make an impact, grow your career, and be part of a company that celebrates inclusivity and fresh ideas.

Who are we looking for? The ideal candidate will bring a proven track record of transforming business operations, with a strong focus on evolution, continuous improvement, and the application of integrations, automation, and AI to enhance efficiency and elevate the customer journey. As a people‑first leader, you will foster a high‑performance culture through robust performance management and outcome‑focused leadership. You will manage 4 teams in provisioning and come from a relevant operational background.

What will you be doing day‑to‑day?

• Own and manage the full lifecycle of service delivery.
• Ensure all service changes are executed accurately, on time, and in compliance with internal standards and regulatory requirements.
• Lead the transformation of delivery operations.
• Champion the use of automation, system integrations, and AI to optimise processes.
• Proactively identify and manage risks to service delivery timelines and quality.
• Build and maintain strong relationships with key suppliers and monitor performance.
• Operational interface between multiple teams.
• Support pre‑sales and solution design teams with delivery feasibility and timelines.
• Lead and inspire a high‑performing team, fostering a culture of accountability, development, and excellence.
• Mentor and coach team members to build capability and resilience across the function.
• Monitor delivery costs, resource utilisation, and margin performance across projects.
• Collaborate with Finance and Commercial teams to forecast delivery capacity and revenue impact.

What you’ll need:

• Proven experience in a senior delivery or operations leadership role within a telecoms or managed network services environment.
• Demonstrated success in transforming business operations and leading large‑scale change initiatives.
• Strong understanding of provisioning and lifecycle management for services such as broadband, Ethernet, SD‑WAN, UCaaS, and CCaaS.
• Experience applying automation, AI, and system integrations to improve operational efficiency and customer outcomes.
• Commercially and financially aware, with experience managing budgets, margins, and revenue delivery.
• Experience managing third‑party suppliers and delivery partners in a performance‑driven environment.
• Familiarity with telecoms OSS/BSS platforms, CRM systems, and service orchestration tools.
• ITIL certification or equivalent service management experience.
• Experience with automation and workflow tools (e.g., ServiceNow, Salesforce).
• Strong analytical, problem‑solving, and stakeholder management skills.
• Excellent communication and people leadership capabilities.

What do we offer you?

• 25 days of annual leave, plus an extra day off for your birthday.
• A volunteer day to support a charity that matters to you.
• Enhanced maternity and paternity pay.
• A contributory pension plan.
• Group income protection and life assurance (four times your salary).
• Tax‑efficient share save and share incentive plans.
• Private medical insurance through Vitality.
• An Electric Vehicle scheme and a Cycle to Work scheme.

A few things to note: Unfortunately, we can’t offer visa sponsorship or relocation support for this role. This role requires hybrid working from our Glasgow office. If you feel you could be a good fit for Gamma but do not think that you meet all the requirements, we still encourage you to apply as you could be the person that we are looking for! Gamma is an equal‑opportunity employer. We care about inclusion and believe in having diverse teams where everyone can be their true authentic selves. We value each person and their range of backgrounds and actively encourage people from underrepresented backgrounds to apply. We don’t discriminate based on any protected characteristics e.g., race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability, or age. We are a family‑friendly employer with a culture based on trust, autonomy, and flexibility to help you create a work‑life balance and enjoy working here at Gamma.