At a Glance
- Tasks: Support customers and partners, ensuring they maximise value from Gamma's products.
- Company: Join Gamma, a leading tech company transforming business communication.
- Benefits: Enjoy 25 days leave, private medical insurance, and a matched pension scheme.
- Other info: Hybrid role with a collaborative team culture and growth opportunities.
- Why this job: Make a real impact by enhancing customer satisfaction and driving service improvements.
- Qualifications: Experience with Gamma Voice Products and strong problem-solving skills required.
Customer Success Technician - Gamma Business
Manchester, UK
Job Description
Posted Monday 3 August 2026 at 00:00
Customer Success Technician
Hybrid - 3 days in office in North West Manchester
A bit about us
At Gamma we provide voice, data, and mobile solutions to businesses across the UK, Germany, Spain, and the Benelux region.
Our people are at the heart of everything we do. When you join us, you'll be part of a collaborative, forward-thinking team that's transforming how businesses connect and communicate globally.
We're growing fast, but we never lose sight of what matters: our people. Whether you're looking to develop your skills, take on new challenges, or make a meaningful impact, Gamma is the place to do it.
What is the role responsible for?
The Customer Success Technician will be responsible for supporting our partners and customers, ensuring that they are gaining the most value from their partnership and achieving their goals through Gamma's product and service offerings. Your primary responsibility will be to provide an exceptional experience for our customers. You will work to support our partners to resolve their queries and technical support issues at point of contact in a considerate and timely manner across various contact channels.
What will you be doing day-to-day?
- Be a point of contact for customer queries via our existing live contact channels, solving complex problems and identifying solutions with a focus on first contact resolution through collaboration and consultation with wider team members.
- Explicitly understand what our customers and partners are aiming to achieve with our products and services, supporting the rollout of new deployments through promotion of best practice, expert knowledge and self-service advocacy.
- Provide insight into customer challenges, feeding into our Customer Success Leads/Value Stream to help to implement service improvement.
- As a product expert, you will have in depth technical knowledge and expertise of our products to support and contribute to the ongoing learning of our teams and our customers.
- Identify and feedback opportunities for where the business can develop initiatives that will optimise existing service processes, tools, or systems.
- Drive and improve customer satisfaction and value enhancement through a customer first/low customer effort approach at all times.
What you'll bring
- Previous experience with Gamma Voice Products.
- Strong analytical and problem-solving skills with a track record of delivering solutions.
- Tenacity in finding the root of problems and ensuring sustainable fixes are in place.
- Able to manage own time and work under pressure to deadlines.
- Work effectively and collaboratively with others.
- Able to manage the demands of numerous tasks concurrently.
- Able to communicate effectively with different stakeholders.
What do we offer you?
- 25 days annual leave + birthday
- Subsidised private medical insurance
- 5.1% matched pension contributions
- Enhanced parental leave
- Life assurance and Income protection
- Share save and incentive plans
- Electric Vehicle and Cycle scheme
A few things to note
We require all candidates to be eligible to work in the UK and pass a basic DBS check.
Gamma is an equal-opportunity employer committed to building diverse, inclusive teams where everyone feels valued and can be their authentic selves. We welcome applicants from all backgrounds, especially those underrepresented in our industry.
Customer Success Technician - Gamma Business in Manchester employer: Gamma Communications
At Gamma, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises collaboration and innovation. Located in North West Manchester, our hybrid working model allows for flexibility while ensuring our team members are supported in their professional growth through comprehensive training and development opportunities. With a strong focus on employee well-being, we provide generous benefits including 25 days of annual leave, subsidised private medical insurance, and a commitment to diversity and inclusion, making Gamma a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Technician - Gamma Business in Manchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Gamma Communications. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Gamma Communications before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Gamma Communications:Your cover letter is your chance to shine! Tell us why you want to work at Gamma Communications specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Gamma Communications!
How to prepare for a job interview at Gamma Communications
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
