At a Glance
- Tasks: Process customer documentation and deliver top-notch support to clients in the aviation industry.
- Company: Gamit Limited, a trusted aviation consultancy with 30 years of experience.
- Benefits: Full training, ongoing support, and opportunities for professional development.
- Other info: Dynamic role with potential for growth in a supportive environment.
- Why this job: Join a friendly team and gain valuable experience in aviation software and customer service.
- Qualifications: Fluent English, good communication skills, and knowledge of MS-Office required.
The predicted salary is between 25000 - 30000 £ per year.
Gamit Limited is an Aviation consultancy based near Stansted Airport and has been in operation for approximately 30 years with a well-earned reputation for being a reliable and trusted provider of services to Corporate, Airline and MRO customers worldwide.
- We are looking for a
- Customer Service Representative to join our
- ROAM Analyst Team
This role is ideal for someone who is organised, customer-focused and has excellent attention to detail.
You will be responsible for processing customer documentation, ensuring high levels of accuracy, and delivering an excellent customer experience by responding to client enquiries and supporting the day-to-day operation of the ROAM service.
Targets
To ensure all customer documentation is processed accurately, efficiently and within agreed service levels, while providing excellent customer service and maintaining the quality standards of the ROAM software programme.
- Type of Employment
- Permanent, Full Time
- Tasks To Include
- Acknowledge receipt of customer documentation submitted for processing.
- Process customer documentation using the ROAM document processing software, including document classification, indexing, metadata collection, recognition validation and making adjustments where required (full training will be provided).
- Upload processed documentation into the ROAM system, ensuring it is available for customer access.
- Process a minimum of 50,000 pages per month, with productivity increasing as experience and knowledge develop.
- Provide customer support by responding to enquiries via telephone and email, in accordance with your level of authorisation.
- Deliver training and guidance to customers where required.
- Act as the primary customer service contact for allocated client accounts and take responsibility for processing and analysing documentation for those accounts.
- Perform general administrative duties to support the department, including assisting with sales and marketing activities where required.
- Work in accordance with Company procedures, ISO 9001, ISO 27001, SOC 2 standards and any future compliance requirements.
- Support your Line Manager and wider team in achieving departmental objectives and project deadlines.
• Participate in company training, including
- Company Computer Systems
- ROAM Software System
- General Company Procedures
Qualifications / Requirements
- Fluent in English verbal and written.
- Ambitious and amiable.
- Good communication skills.
- Good organizational skills.
- Good Knowledge of MS-Office (Outlook, Word, Excel).
- Knowledge of Jira and other project management software desired
- Stress tolerance.
- Excellent interpersonal skills.
- Driving license and advantage.
What’s in it for you?
Full training and ongoing support within a friendly and supportive working environment.
You will have opportunities for professional development whilst working with customers from across the global aviation industry, gaining valuable experience in aviation software, document management and customer support.
#J-18808-Ljbffr
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at GAMIT. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like GAMIT before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to GAMIT:Your cover letter is your chance to shine! Tell us why you want to work at GAMIT specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at GAMIT!
How to prepare for a job interview at GAMIT
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
