At a Glance
- Tasks: Build and maintain relationships with clients in the gaming industry while driving sales.
- Company: Join Gaming Laboratories International, a leader in gaming device testing and certification.
- Benefits: Enjoy competitive salary, 25 days leave, and a vibrant international work culture.
- Other info: Work with a diverse team and enjoy opportunities for travel and professional growth.
- Why this job: Make an impact in a dynamic industry while developing your career globally.
- Qualifications: Bachelor's degree and relevant experience in sales or customer service required.
The predicted salary is between 40000 - 50000 £ per year.
With over 37 years in the industry, Gaming Laboratories International is the global leader in the testing and certification of gaming devices and systems. We are proud of our stability and our history of world‑class customer service delivery to more than 700 jurisdictions worldwide.
Our employees are at the heart of everything we do, which is why they are our biggest investment. We offer competitive salaries, top‑notch benefits and a company culture focused on employee development and career enhancement. Our team members have the opportunity to communicate and collaborate with colleagues around the world. This position also offers ample travel opportunity.
Our customers are manufacturers, regulators and operators within the Gambling industry. This is a customer service/sales‑focused position for someone who will not only foster and maintain business relationships with clients, but who will also have an opportunity to oversee and cultivate a team of professionals ultimately supporting them to provide sustainable value.
The Account Manager is responsible for building and maintaining business relationships with assigned GLI clients. This position is responsible for sales activities from lead generation through contract signing, and client post‑service follow‑ups for the achievement of customer satisfaction and revenue generation.
Essential Functions (Duties and Responsibilities)- Meets with clients to negotiate and secure business and maintain relationships
- Delivers sales presentations to clients
- Ensures clients are provided professional, courteous, and timely support and service
- Maintains a strong understanding of gaming regulations, processes, and procedures
- Supports and implements strategic plans to accomplish company goals
- Forecasts client activity and sets performance goals accordingly
- Reviews market analyses to determine customer needs
- Maintains a strong understanding of GLI Services, tools and training offerings
- Maintains all CRM (Customer Relationship Management) software, including Salesforce or any other software, information on assigned clients
- Maintains records of all visits and telephone contacts of the assigned regulatory clients within the database daily
- Generates reports, as required
- Participates in tradeshows and/or regulatory conferences, when necessary
- May coordinate In‑Service training classes and field inspections/audits when appropriate for clients
- Performs other duties as assigned
- Bachelor’s degree in Marketing, Business, Engineering or a related field
- Certification, formal training, experience or demonstrated competency may be evaluated and considered in lieu of the educational requirements
- Must have a valid driver’s license
- A minimum of 2 years relevant industry experience is required
- A minimum of 5 years’ experience required in Gaming, Marketing, Sales and/or customer service fields is required
- A minimum of 3 years of previous sales/development experience is strongly preferred
- Must be proficient in Microsoft Excel, Word, PowerPoint, SharePoint and CRM
- Must have the ability to write reports and business correspondence
- Must have the ability to effectively present information and respond to questions from external and internal parties, including large audiences
- Highly motivated, pro‑active self‑starter with excellent time management skills
- Must have the ability to read, write, speak, understand and communicate in English sufficiently to perform the duties of this position
- Must have the ability to communicate, both orally and in writing, with internal and external parties
- Must have the ability to handle and organize multiple projects and deadlines
- Must demonstrate a high degree of attention to quality, details, and correctness
What We Offer…
- 25 annual leave days plus Public Holidays
- Discretionary End‑year bonus
- Annual Performance Reviews
- Weekly fresh fruit, free coffee, tea and chill‑out space at the office
- International work atmosphere with 30 different nationalities within GLI Europe, GLI UK, GLI Italy, GLI Spain, GLI Africa, GLI Austria
GLI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Client Services - Account Manager - UK in Bangor employer: Gaming Labs International
At Gaming Laboratories International (GLI), we pride ourselves on being a global leader in the gaming industry, offering a vibrant work culture that prioritises employee development and collaboration. Located in Bangor, North Wales, our Finance Assistant role provides an excellent opportunity to join a diverse team of professionals while enjoying competitive salaries, comprehensive benefits, and a commitment to career growth. With over 37 years of stability and world-class service, GLI is dedicated to investing in our employees, making it an exceptional place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services - Account Manager - UK in Bangor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Gaming Labs International. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Gaming Labs International before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Services - Account Manager - UK in Bangor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Gaming Labs International:Your cover letter is your chance to shine! Tell us why you want to work at Gaming Labs International specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Gaming Labs International!
How to prepare for a job interview at Gaming Labs International
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
