Technical Services Specialist - Engineering- UK in Bangor

Location – Office role based in Bangor, North Wales

While providing integrity to the casino and gambling industry for over 37 years, GLI has established an incomparable team of professionals. Join a global market leader in the gambling industry while leveraging your abilities to strategically support the accounting team that maintains full responsibility for the finances, budgets, and accounting practices for our global business. We are seeking a professional like you with strong attention to detail to join our team to help optimize productivity as a Technical Services Assistant.

Who We Are… With over 37 years in the industry, Gaming Laboratories International is the global leader in the testing and certification of gaming devices and systems. We are proud of our stability and our history of world-class customer service delivery to more than 700 jurisdictions worldwide.

Why You Should Work Here… Our employees are at the heart of everything we do, which is why they are our biggest investment. We offer competitive salaries, top-notch benefits, and a company culture focused on employee development and career enhancement. Our team members can communicate and collaborate with colleagues around the world.

What You Will Accomplish Here… This is a fast-paced, dynamic position and an ideal fit for someone who thrives on wearing many hats to enhance organizational effectiveness while maintaining clear and accurate financial figures. You will have an opportunity to collaborate with our global team and utilize problem-solving skills and attention to detail to support cross-functional initiatives and drive efficiency. The Technical Services Specialist (TSS) is part of the global Engineering teams. The TSS will review specific areas of work performed by engineers, proofreading and conducting related research to ensure our clients receive accurate and quality certifications. They provide administrative support to the engineering team managers and team leaders.

Essential Functions and Duties:

• Performs incoming reviews on projects/requests with minimal interaction or support.
• Notifies project owners/Leads of projects/requests and other execution workflow involvement as needed.
• Creates and/or modifies projects/tasks in our internal and third-party systems.
• Creates organized Statement of Work templates and delivers professional email estimates to fixed price clients.
• Provides organized templates for standard complexity timeline estimates and project costs.
• Uploads and interfaces with any jurisdictional specific process/system.
• Learns and properly utilizes various internal tools used for project tracking and management.
• Generates draft reports and reviews for errors or omissions.
• Provides feedback regarding quality issues.
• Works closely with teams to identify common mistakes, areas for improvement, and efficiencies in process.
• Documents review results and issues to internal groups in a clear and professional manner.
• Executes reporting and dashboard queries.
• Monitors key performance indicators and real-time project metrics.
• Supports clients with specific process training and other similar requests.
• Performs other duties as assigned.

Required education and experience:

• Degree level education.
• Associate’s or bachelor’s degree in Programming, Electronics, Maths or a related discipline is preferred, but not required.
• Certification, formal training, education, experience or demonstrated competency may be evaluated and considered in lieu of these requirements.

Required skills and abilities:

• Basic computer skills including proficiency in Microsoft Office, including Word, Excel and Outlook.
• The ability to read, write, speak, understand, and communicate in English sufficiently to perform the duties of this position.
• Have the ability to effectively communicate, both orally and in writing, with internal and external parties.
• Have ability to articulate and communicate deficiencies found in review to engineers, in both written and verbal form.
• Should be able to demonstrate a high degree of attention to quality, details, and correctness, including the ability to proofread and identify improper grammar and spelling errors.
• Must have the ability to handle and organize multiple projects and deadlines, as well as organize data and thoughts succinctly to technical teams.
• Must have the ability to be forward-thinking to automate processes and procedures.
• Should be able to manage work independently and in a team environment.

What We Offer…

• 25 days holiday per year plus Bank Holidays
• Pension plan
• Discretionary annual bonus
• Annual Performance Reviews
• Career path planning
• Weekly fresh fruit, free coffee, tea.

Gaming Laboratories International (GLI) is a gaming services company. Any of our employees may be required to obtain a gaming license within one or all of the gaming jurisdictions. If you are requested by GLI to obtain a gaming license, your continued employment may be contingent on your ability to obtain that gaming license.