At a Glance
- Tasks: Support the Sales team with admin tasks and client communication.
- Company: Join GLI, a leader in gaming testing and certification for over 37 years.
- Benefits: Enjoy 25 holidays, pension plan, bonuses, and a diverse workplace.
- Other info: Opportunity to work with colleagues from 48 different nationalities.
- Why this job: Be part of a supportive team and enhance your career in a dynamic industry.
- Qualifications: Passion for customer support, strong communication skills, and proficiency in Microsoft Office.
The predicted salary is between 25000 - 32000 £ per year.
Location: Office based in Bangor, Gwynedd.
While providing integrity to the casino and gambling industry for more than 37 years, GLI has established an incomparable team of professionals. We are looking for a Client Services Assistant to support our Sales team.
Who We Are
With over 37 years in the industry, Gaming Laboratories International (GLI) is the global leader in the testing and certification of gaming devices and systems. We are proud of our stability and our history of world‑class customer service delivery to more than 700 jurisdictions worldwide.
Why You Should Work Here
Our employees are at the heart of everything we do, which is why they are our biggest investment. We offer competitive salaries, top‑notch benefits and a company culture focused on employee development and career enhancement. Our team members have the opportunity to communicate and collaborate with colleagues around the world.
What You Will Accomplish Here
The Sales Support Administrator is responsible for providing administrative support within the Sales department. This position is responsible for the operation of all activities or initiatives related to sales, addressing any issues or discrepancies, as needed. This position will effectively support the Sales team by focusing on the following:
- Support the proposal drafting for the EMEA Sales Team and interface with Operations to provide clear, complete, and accurate proposals to clients, fulfilling the procedures and requirements of the PTS (Proposal Tracking System).
- Supporting the updates of the CRM system to keep the strength of the customer’s information, the opportunities, contacts and all information sales and client related.
- Create weekly/monthly reports and work with all levels of internal client within GLI.
- Receive and answer enquiries as well as dealing with internal and occasionally external clients via email.
- Ensure essential admin tasks are carried out whenever necessary to provide critical and effective support to fulfil procedures with Legal, Finance, QA, and other departments in GLI.
- Follow up specific processes such as NDA, new GLI Access requests, JIRA Access requests, sanity checks, Submissions for specific projects, etc.
- Ad‑hoc administrative tasks.
Education, Experience And Skills
- A passion for customer success/support.
- Preferable MBO +/HBO thinking level.
- Experience with CRM and or Dynamics is a plus.
- Experience with creating sales reports is a plus.
- Pro‑active attitude.
- Structured way of working.
- Stress resistance.
- Overview, identifying processes or issues and addressing these.
- Being a team player with strong communication skills.
- Good knowledge of the English language, verbal and written.
- Proficiency in Microsoft Word, Outlook, PowerPoint and Excel.
We Offer Excellent Paid Benefits That Include
- 25 holidays per year, excluding bank holidays.
- Pension Plan.
- Annual Discretionary Bonus.
- Discretionary Annual Salary Reviews.
- Opportunity to work in a diverse workplace with 48 different nationalities.
Gaming Laboratories International (GLI) is a gaming company. Any of our employees may be required to obtain a gaming license within one or all of the gaming jurisdictions. If you are requested by GLI to obtain a gaming license, your continued employment may be contingent on your ability to obtain that gaming license.
This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The incumbent may be requested to perform other job‑related tasks and responsibilities than those stated above.
GLI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Client Services Assistant in Bangor employer: Gaming Laboratories International, LLC
At Gaming Laboratories International (GLI), we pride ourselves on our commitment to employee development and a supportive work culture that values collaboration and integrity. Located in the vibrant city of Bangor, Gwynedd, our team enjoys competitive salaries, excellent benefits including 25 holidays per year, and the opportunity to work alongside diverse colleagues from 48 different nationalities, making it an ideal place for those seeking meaningful and rewarding employment.
Contact Details:
Gaming Laboratories International, LLC Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Assistant in Bangor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Gaming Laboratories International, LLC. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Gaming Laboratories International, LLC before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Services Assistant in Bangor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Gaming Laboratories International, LLC:Your cover letter is your chance to shine! Tell us why you want to work at Gaming Laboratories International, LLC specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Gaming Laboratories International, LLC!
How to prepare for a job interview at Gaming Laboratories International, LLC
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
